Reviews Gatwick Long Stay North

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Ticket barrier didn't go up automatically so had to press for help on the way back but sorted straight away

Mrs Felton, 21 Nov 2017

Long Stay North
5 out of 5

Ok till leaving the car park when gate read the vrm and came up we owed £165 when had been paid in full months ago. Helpful man in the office looked at the paperwork and adjusted it phew

Mr Barton, 20 Nov 2017

Long Stay North
5 out of 5

Not totally. I was "auto-greeted"at the barrier on arrival and issued a ticket to use when exiting. However on our return when I reached the exit barrier, although it obviously recognised my registration and greeted me accordingly it also told me to enter a card to pay the £265 that I owed them!!...not impressed. Sorry. I cannot, however, find any fault with the excellent service that I received from Holiday Extras.

Mr Meare, 17 Nov 2017

Long Stay North
5 out of 5

All went very well, have used this car park numerous times and will continue to do so.

Mrs Edwards, 10 Nov 2017

Long Stay North
5 out of 5

Little concerned when told at exit that I owed over £300.
Paid by card weeks before my journey.

Mrs Powell, 11 Nov 2017

Long Stay North
5 out of 5

Everything went smoothly. Not long to wait for the bus to and from the airport. Would definitely use again

Mrs Tarbun, 10 Nov 2017

Long Stay North
5 out of 5

Got let in OK on the date and time that I requested but when it came to leave was not able to leave until I had paid a further £185.00. Obviously I called for assistance to resolve this matter which took time to sort while I was blocking the exit gate. I have used you for this type of service at several Airport car parks with no problems , this is my first and possibly last time at north terminal Gatwick.

Mr Cooke, 04 Nov 2017

Long Stay North
1 out of 5

All went smoothly

Mr Moore, 31 Oct 2017

Long Stay North
5 out of 5

All went smoothly

Mr Moore, 31 Oct 2017

Long Stay North
5 out of 5

Check in great!.... number plate recognition great!..... check out chaos..... number plate recognition failing.... man on duty under pressure.... scanner not recognising barcode..... very tired..... long flight.... taxi from now on

Mr Murphy, 30 Oct 2017

Long Stay North
3 out of 5

Once booked online all instructions were sent and very easy to follow. Ticket issued on entering car park and buses to airport run frequently.

Mrs Edwards, 30 Oct 2017

Long Stay North
5 out of 5

We had to call for assistance when we got to barrier when leaving car park as our car reg was not recognised but call answered quickly and once we gave our surname barrier was lifted for us.

Mrs Sweeney, 23 Oct 2017

Long Stay North
5 out of 5

Once again, on leaving the North Terminal car park, the barrier would not lift up and the machine said I owed £275 ! So, park up and go to Customer Service, where I was told ‘yet another pre-booking !! It was resolved on production of my booking print-out. Please try harder !

Mr Sargeant, 23 Oct 2017

Long Stay North
3 out of 5

Everything was fine, but dont understand why it is more to park at North Terminal than South.

Mrs Luke, 21 Oct 2017

Long Stay North
4 out of 5

All smooth

Mr Farago, 18 Oct 2017

Long Stay North
5 out of 5

Excellent parking at Gatwick

Mr Kefford, 18 Oct 2017

Long Stay North
5 out of 5

no issues at all

Mr Wilkinson, 18 Oct 2017

Long Stay North
5 out of 5

Once again we had to report to the office as our car number plate had not been recognised and wanted £205 for our 10 nights stay. At 2:00am after a long flight we did not want this. We were told as last time that the barrier was not working when we came in. This was months ago. We have booked again for November but will think again for our next trip.

Mr Speer, 17 Oct 2017

Long Stay North
3 out of 5

Staff, especially shuttle bus drivers, extremely polite and welcoming.

Mrs Telling, 15 Oct 2017

Long Stay North
5 out of 5

Entry system is not working properly. Used long term car parks twice this past week's and Han problems on both occasions with number plate recognition.

Mr Westbrook, 14 Oct 2017

Long Stay North
3 out of 5

When we arrived back from our holiday, we were unable to leave the carpark as our ticket didn't seem to work, so had to back the car up and go into the office. We were not the only people having problems, everyone was.

Mr Green, 11 Oct 2017

Long Stay North
5 out of 5

The drop off at the airport was a long way from arrivals. those with walking problems found this difficult.

Mr Clare, 10 Oct 2017

Long Stay North
5 out of 5

np problems, very smooth

Mr Scott, 10 Oct 2017

Long Stay North
5 out of 5

Everything was OK on entry. Exit was a bit of a problem not being able to scan the ticket. The help button was applied with a very dour voice on the other end. Fortunately I had my paper work with my booking reference number to exit

Mr Smith, 09 Oct 2017

Long Stay North
5 out of 5

The parking numbering and related bus stops may be simple to those working the system but for a one off visit diabolical. The road marking exit signs poorly painted and signs in short supply. I am talking about the NORTH TERMINAL. The south terminal was okay the last time we used it.

Mr Salisbury, 08 Oct 2017

Long Stay North
2 out of 5

All good from start to finish

Mrs Ketley, 08 Oct 2017

Long Stay North
5 out of 5

The only problem was that the car registration number was not recognised on our exit and I had to go to the office and the guy there sorted out the problem and we were on our way home.

Mr Ball, 07 Oct 2017

Long Stay North
5 out of 5

no the exit procedure had changed i and many others had togo to the office to get out

Mrs Jenkins, 07 Oct 2017

Long Stay North
5 out of 5

Yes, apart from the exit barrier didn’t recognise my exit ticket & 2 other people in front of me had the same problem

Mr Hill, 06 Oct 2017

Long Stay North
5 out of 5

Yes staff helpful and apart from exiting things went well. Only criticism is that on every occasion always have a problem when leaving ticket obtained on entry doesn't let you exit always have to get assistance in office. Shows charge due!!

Mr Watts, 06 Oct 2017

Long Stay North
5 out of 5

Zones full on arrival, clear zones blocked off so everyone just driving round and round and on return at 1am in the morning barrier would not open and attendant said had to pay as our reg no not in the system. Fine after I showed paperwork. A shambles

Mr Cobain, 05 Oct 2017

Long Stay North
4 out of 5

THIS IS THE SECOND TIME IN A MONTH THAT AT THE BARRIER TO EXIT THE CAR PARK IT ASKED ME TO PAY. I HAD TO GO TO THE OFFICE TO SHOW I HAD PAID. THE OLD MACHINES WORKED FINE.

Mr Templeton, 06 Oct 2017

Long Stay North
2 out of 5

Very helpful

Mr Kimble, 04 Oct 2017

Long Stay North
5 out of 5

Ticket not recognised on exit but quickly resolved in the office.

Mr Jones, 04 Oct 2017

Long Stay North
4 out of 5

Excellent price. No problems entering the car park. Ticket wouldn't open the barrier and said it wanted payment. I had to go to the office to get to them raise the barrier. This has happened before on a previous occasion. Nevertheless will use your service again

Mr Monk, 04 Oct 2017

Long Stay North
4 out of 5

Slow process finding a space on arrival but once parked no long delay for the transfer bus. A bit of trouble with the barrier when leaving but soon resolved by helpful cheerful staff.

Mr Relf, 03 Oct 2017

Long Stay North
5 out of 5

Very easy

Mrs Corderoy, 02 Oct 2017

Long Stay North
5 out of 5

Everything went like clock work thank you holiday extras

Mrs Daly, 01 Oct 2017

Long Stay North
5 out of 5

New machines at the Car Park would not recognize my ticket so had to go into the office to sort it out. The man inside said there were a few teething problems with the machines and it would soon be sorted out.

Mr Hunt, 01 Oct 2017

Long Stay North
4 out of 5

I booked here in June and September both times had to press for assistance and prove my paperwork the bill this time was over pound so had to prove paperwork that said it was pre booked and pre paid. Never had these issues before only this year twice good job I print the paperwork otherwise I would have had a big problem. Previous years it's recognised number plate let me in and out no problem.

Mrs Overy, 02 Oct 2017

Long Stay North
3 out of 5

Issue leaving but easily sorted as I had relevant paperwork. Staff helpful

Mrs Taylor, 01 Oct 2017

Long Stay North
5 out of 5

Yes but barrier cameras did not recognise the O on my number plate.It mistook it for a D otherwise all good.

Mr Cronin, 29 Sep 2017

Long Stay North
5 out of 5

yes except didn't recognise car registration and had to talk to office

Mr Smith, 28 Sep 2017

Long Stay North
5 out of 5

Everything was fine, bus quick etc. Gate wouldn't open as no ticket produced on arrival. Staff dealt with immediately.

Mr Haydock, 28 Sep 2017

Long Stay North
5 out of 5

When leaving Gatwick north terminal the machine did not recognise our ticket,it wanted £165.Had to go into building and explain to the assistant that we had already pre paid.He eventually allowed us to leave without further payment.

Mr Malone, 27 Sep 2017

Long Stay North
3 out of 5

When we left the car park the barrier did not let us out. I had to go to the reception 3 times before we were able to leave the cark park.

Mrs Ferguson, 27 Sep 2017

Long Stay North
3 out of 5

Slight issue exiting car park, but this was quickly resolved by the cashier

Mr Wilkins, 27 Sep 2017

Long Stay North
5 out of 5

Everything went very smoothly, from the booking through to arrival at the car park and securing a parking space to. our return from holiday and collecting the car. The car park is well signposted and the bus service to the airport terminal is very efficient.

Mr Jones, 27 Sep 2017

Long Stay North
5 out of 5

All good except would be better if the bus either stopped at each stop or you knew which one was coming up next as it goes from each section as they were not passed in order on our return so missed our stop so had to walk back.

Mrs Casey, 26 Sep 2017

Long Stay North
4 out of 5

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