Reviews Gatwick Long Stay North

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Everything went to plan no issues.

Mr Philpott, 18 Sep 2017

Long Stay North
5 out of 5

Parking was great but when we arrived, we suspected there was a problem with the pre-paid booking. When we've been before, the car has been recognised, this time, we were given a standard ticket. Sure enough after our holiday when we tried to exit, we were asked to pay £245! We pulled over to the side and went into see the Customer Service Attendant who quickly resolved the issue.

Mrs Orchard, 18 Sep 2017

Long Stay North
5 out of 5

Barriers not Woking on entertaining so had to go into office and on return because we only had a phone copy

Mrs Weaver, 18 Sep 2017

Long Stay North
5 out of 5

Problem with barrier getting out!! everyone had to go to reception to have their ticket re validated.

Mr Fuller, 18 Sep 2017

Long Stay North
4 out of 5

Yet again my car was not recognized when leaving meaning that I had to go to the cashier at 5 am to exit

Mr Wilsenham, 18 Sep 2017

Long Stay North
2 out of 5

although i had pre booked, the gate to let me out wouldnt open, and it wanted to charge me a further £165 to get out ! had to go into the reception to sort out , wasnt happy with this.

Mr Rhodes, 17 Sep 2017

Long Stay North
5 out of 5

Had a little bit of trouble exiting the car park, but staff were helpful and we were soon on our way.

Mrs Frankson, 18 Sep 2017

Long Stay North
5 out of 5

Bit of a hickup checking out but all sorted

Mrs Cranham, 17 Sep 2017

Long Stay North
5 out of 5

All fine although couldn't get on first transfer bus as was full so had to wait for the next one meaning quite a long wait.

Mrs Mynors, 18 Sep 2017

Long Stay North
5 out of 5

The system can be confusing. Also had pre paid for the parking but the barriers wouldnt open saying to insert our card and the remaiming balance was £165. Although I must say the man that was working that night solved the problem swiftly

Mr Bradford, 18 Sep 2017

Long Stay North
4 out of 5

No had to press help on arrival as registration of car was not recognized and same happened on exit - had to go to office.

Mr Taylor, 16 Sep 2017

Long Stay North
5 out of 5

Fantastic service start to finish.

Mr Simmons, 16 Sep 2017

Long Stay North
5 out of 5

Exit with the new paper ticket did not allow me through the barrier. Spoke with staff and they sorted the problem out straight away.

Mr Bonner, 15 Sep 2017

Long Stay North
5 out of 5

The car park can be a bit difficult to navigate around especially as we arrived in the early morning when it was still dark. Prepaid but ticket didn't work at exit barrier which meant trying to back up so that we could get it validated again. Waited about mins for bus on our return

Mr Hibberd, 15 Sep 2017

Long Stay North
3 out of 5

This is the second time that I have been asked to pay when leaving and have had to go to the office to get it sorted having already prepaid. Which I find very frustrating and time consuming.

Mr Conner, 14 Sep 2017

Long Stay North
3 out of 5

The auto exit system did not work so we had to go into your office to get exit authorised

Mr Pain, 14 Sep 2017

Long Stay North
3 out of 5

All as expected. Helpful staff and everything went smoothly.

Mrs Burge, 14 Sep 2017

Long Stay North
5 out of 5

Arriving in the early hours after a late return flight, the last thing I wanted was my pre-paid ticket to be refused at the barrier! However, friendly staff in the office resolved it immediately with a smile. Perfect

Mr Snaith, 13 Sep 2017

Long Stay North
4 out of 5

Very good and everything went smoothly

Mr Keen, 12 Sep 2017

Long Stay North
5 out of 5

Problem exiting carpark because registration number of car had been wrongly recorded on entry.Others had same problem

Mr Gambrill, 13 Sep 2017

Long Stay North
5 out of 5

I have prebooked my parking from friday the 8th of september to sunday theth of september till.30pm. When I was at the exit barriers around.15 pm and scanned my ticket, it asks me to pay £65 which was really disappointing. I have to reverse my car and had to go to the reception where there were around more people who have prebooked like me and had the same problem. Ultimately the receptionst opened one of the barriers and let us go from there but the overall experience was really disappointing and I wont be using holidayextras parking again.

Mr Gardezi, 12 Sep 2017

Long Stay North
1 out of 5

So easy to book on-line and make changes if necessary. You receive very clear instructions on how to get to the car park and from there to thr terminal. It is all exactly as described. The buses from the car parks run every minutes. Such a simple process which gets you from one place to another in no time at all.

Mrs Barlow, 12 Sep 2017

Long Stay North
5 out of 5

your new system caused a few of us issues in leaving the car park

Mr Asplen, 11 Sep 2017

Long Stay North
5 out of 5

Our ticket didnt work in the machine so we had to go to the cashier. Bit annoying and not our fault as flight late in

Mr Hirst, 11 Sep 2017

Long Stay North
4 out of 5

No problem getting in to the carpark but the machine did not accept our voucher to get out. We had to reverse, park up, and go to the office to get our car released

Mrs Hodge, 11 Sep 2017

Long Stay North
3 out of 5

On exit the machine couldn't read the bar code on the ticket but attendant soon helped

Mr Pressling, 11 Sep 2017

Long Stay North
5 out of 5

The exit was poorly signposted from where we parked the car. Only had to wait a few minutes for the transfer bus, which took minutes to the terminal.

Mr Farnham, 11 Sep 2017

Long Stay North
5 out of 5

Number plate recognition was skewed and had to go to Office. My number plate is legit, correct and legible but the system failed.

Mr Bonham, 11 Sep 2017

Long Stay North
4 out of 5

We paid in advance and when we tried to leave the car park we could not get through the barrier and it stated on the machine we had to pay pounds. We then spoke to the guards and they checked our paperwork and let us out.

Mr Hale, 10 Sep 2017

Long Stay North
3 out of 5

number plate recognition was not working properly I'm not sure if this due to my change of car.The new registration was advised to you

Mr Wells, 11 Sep 2017

Long Stay North
3 out of 5

The wait for the bus to return to the car park was overly long. As a result the bus was severely overcrowded. The screens on the bus did not announce which bus stop or part of the long stay car park we were in and neither did the driver announce them. We knew exactly which bus stop (6) and car parking area (V) we required but not knowing the layout of the huge car park we were left in the dark. As a result, after seeing the bus stop at bus stops 1, 2, 3, 4, and 5 we got off the bus at the next stop assuming it was bus stop 6 which it wasn't and had to manhandle our luggage from parking area T to Parking area V which is quite some distance. As pensioners, this was not easy. Please ensure that all screens on buses and /or drivers announce which car parking area and bus stop is next.

Mr Macdonald, 11 Sep 2017

Long Stay North
1 out of 5

No improvements needed

Mr Honeyands, 10 Sep 2017

Long Stay North
5 out of 5

This is the second time using this facility and all in all it's very straight forward to use, the transfer buses run very regularly, the only problem I have encountered on each visit is on leaving I have presented my exit ticket and the machine has requested payment even though I had pre paid, but this was easily rectified by speaking to the operator via the speaker on the machine, so not really a problem.

Mr Oneill, 09 Sep 2017

Long Stay North
5 out of 5

Quite a long delay for the bus service to airport in the early hours of the morning. There was an issue with the barrier not letting the bus out.

Mrs Newell, 07 Sep 2017

Long Stay North
4 out of 5

no issues . as always . thank you

Mr Jeakins, 07 Sep 2017

Long Stay North
5 out of 5

Bus driver a bit fast.

Mrs Mion, 05 Sep 2017

Long Stay North
5 out of 5

Only Problem Could Not Get Out Of Carpark Had To Go Into Office To Let Me Out

Mr Barnett, 05 Sep 2017

Long Stay North
4 out of 5

Ticket didn't work on the way out for me and many other cars

Mr Smith, 05 Sep 2017

Long Stay North
3 out of 5

everything went very smoothly with no issues

Mr Lucas, 04 Sep 2017

Long Stay North
5 out of 5

All was great

Mrs Hall, 05 Sep 2017

Long Stay North
5 out of 5

All works well, and good value.

Mr Pargeter, 04 Sep 2017

Long Stay North
5 out of 5

It all went to plan

Mr Hills, 03 Sep 2017

Long Stay North
5 out of 5

All well but drop off to the terminal still required a fair walk.

Mr Sethi, 04 Sep 2017

Long Stay North
4 out of 5

We were a little early and the car reg plate was not recognised which was a worry. Otherwise all OK.

Mr Wyatt, 03 Sep 2017

Long Stay North
4 out of 5

worked like clockwork

Mr Copping, 01 Sep 2017

Long Stay North
5 out of 5

very efficient,the entry camera was not working but staff were on hand to deal with the situation

Mrs Langdown, 01 Sep 2017

Long Stay North
5 out of 5

Holiday friendly services available at affordable prices & offering peace of mind whilst away

Ms Dyer, 01 Sep 2017

Long Stay North
5 out of 5

Arrival and parking was fine and bus was fast and efficient. Our only concern was on our return we were able to exit the car without putting our ticket in the machine. Does this mean that someone could've broken into our car and driven it easily out of the car park without having a ticket?

Mr Dunkley, 01 Sep 2017

Long Stay North
4 out of 5

The barrier would not let us out saying I owed £65 but I already had paid . It was sorted out quickly though

Mr Sewell, 01 Sep 2017

Long Stay North
4 out of 5

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