Swift Meet and Greet customer reviews

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Luton Airport is chaos, clearly not Swifts fault.

Mr Zwalf, 06 Dec 2016

Swift Meet and Greet
4 out of 5

A decent waiting area would be good for customer and staff

Mr Mills, 07 Dec 2016

Swift Meet and Greet
5 out of 5

don't charge extra to leave the car park

Mr Whetren, 06 Dec 2016

Swift Meet and Greet
1 out of 5

meet and greet both on arrival and departure were smooth! Luton airport is currently chaotic due to massive rebuilding though esp in short term car parks and terminal!
I didnt notice the exta £5 charge till after booking so this should be clearer on website booking .

Mr Watts, 05 Dec 2016

Swift Meet and Greet
5 out of 5

It must be very difficult for you to improve at the moment with all buildings works going on. Staff were very helpful, had a call to see if we were on time, veryimpressed.

Mrs Curtis, 02 Dec 2016

Swift Meet and Greet
5 out of 5

While the alterations are being done at Luton the meet and greet is a bit to fat from the airport building.

Mr Barker, 02 Dec 2016

Swift Meet and Greet
3 out of 5

short term car park surface is TERRIBLE, more tyre damaging than I thought possible!!

Mrs Thrussell, 30 Nov 2016

Swift Meet and Greet
5 out of 5

When I arrived back the car engine was running, the car door ajar and the heater set to'. The engine management light has been on since.

Mr Morris, 26 Nov 2016

Swift Meet and Greet
1 out of 5

Fab service

Mrs Moore, 27 Nov 2016

Swift Meet and Greet
5 out of 5

Brilliant service, polite and helpful staff.

Mr Crawford, 27 Nov 2016

Swift Meet and Greet
5 out of 5

The directions to the parking were well out of date - roundabouts that were mentioned didn't exist! They definitely need updating. I also think that the £5 exit fee should be mentioned in your information on the internet so that we know about it before booking!

Mrs Spicer, 28 Nov 2016

Swift Meet and Greet
5 out of 5

Service can only be described at best as poor. Head line price on your website does not state that you need to pay 5 pounds in cash extra to the price advertised? In respect of the service I had to wait minutes to get my car, no representative at the meet and greet, not being kept informed about progress of returning my car. We I called to get an update about the progress the operators was very disinterested. I transpired that they did not have enough staff. The service is MEET and GREET and therefore I do expect once I have phoned as requested that my car is either in the meet and greet area or with in a few minutes, certainly on a Saturday afternoon at:00. Otherwise I might as well park in the mid term car park where on this occasion I would have had my car quicker. VERY Disappointed and certainly have every reason to complain. I would further suggest that the charge of an Extra 5 pounds should be part of the up front price and be included in the purchase price. Your records will show that I use your web site regularly but this is not your providers finest hour!

Mr Daalhuizen, 28 Nov 2016

Swift Meet and Greet
1 out of 5

Very efficient - would definitely use Swift again.

Mr Armstrong, 28 Nov 2016

Swift Meet and Greet
5 out of 5

The hidden £5 charge should be more upfront in the details not hidden in the small print. It felt like a rip off and ruined what could have been an excellent service. Even a mention of this may have got me prepared. In this case, I had no cash and the attendant asked for my card which I produced but then he let me off and asked me to sign. I was feeling grateful till I got to the gate and couldn't get out. I still had to pay £4.20. Really annoying.

Dr Abiloye, 30 Nov 2016

Swift Meet and Greet
4 out of 5

Had to park my car myself a minute walk away from the terminal. The facilities were not as described and on return, after calling to say we had returned our car still wasn't available and had to wait in the cold up to half an hour. - only then to be told we had to pay an extra £5 to exit the car park although we had paid nearly £50 initially.

Mr Whiles, 29 Nov 2016

Swift Meet and Greet
1 out of 5

Maybe signage at the drop off point. We arrived early and were a little unsure of the exact drop off point, but your representatives were soon there & everything else went smoothly.

Mr Baxter, 29 Nov 2016

Swift Meet and Greet
5 out of 5

Yes but signage terrible

Mr White, 29 Nov 2016

Swift Meet and Greet
5 out of 5

All good ,very prompt ,polite,helpful and good value

Mr Morton, 19 Nov 2016

Swift Meet and Greet
5 out of 5

Yes service was excellent

Mrs Beckett, 18 Nov 2016

Swift Meet and Greet
5 out of 5

Staff were very helpful. Good customer service.

Mrs Christodoulou, 18 Nov 2016

Swift Meet and Greet
5 out of 5

Every think was good and the staff very helpful

Mr Salatino, 16 Nov 2016

Swift Meet and Greet
4 out of 5

The staff were very helpful.
The access however is not made easy by the extensive ongoing changes currently being made to the area around Luton Airport.

Mrs Devlin, 16 Nov 2016

Swift Meet and Greet
4 out of 5

Everything was as expected. We even arrived earlier than planned but this was no problem.

Mr Soul, 15 Nov 2016

Swift Meet and Greet
5 out of 5

All ran as it should . Staff helpful . The customers at Luton could do with a shelter to wait in as could your staff

Mr Mills, 16 Nov 2016

Swift Meet and Greet
5 out of 5

Staff were rude and very un helpfully, the area to park was not clearly sign posted. On collecting car we were forced to pay £5 to leave the car park. This was not clear on booking and made it more expensive then the short term parking. I would never recommend using them. I feel completely let down be the whole experience.

Mr Long, 15 Nov 2016

Swift Meet and Greet
1 out of 5

Having pre booked and paid for parking, I collected my car and was told there was a £5 charge to exit the car park. Nowhere on the booking form was it made clear that there would be this additional charge - I would not have booked Swift meet and greet if I had known.

Mrs Davies, 16 Nov 2016

Swift Meet and Greet
1 out of 5

Very good. Efficient. Car bought back promptly.

Mr Willerton, 15 Nov 2016

Swift Meet and Greet
5 out of 5

I paid for parking and still had to pay £ 5 for the trip from the parking lot

Mr Pisula, 15 Nov 2016

Swift Meet and Greet
4 out of 5

Had to wait a short while on return. But overall Great Service.

Mr Robinson, 11 Nov 2016

Swift Meet and Greet
5 out of 5

Very friendly staff

Mrs Olivero, 10 Nov 2016

Swift Meet and Greet
5 out of 5

This was so easy - phoned 40 minutes before arrival, told where to go - staff there to meet you - very polite and helpful, arrived back in the UK, phoned and had a few minutes to wit on my car - again staff there to meet you, very helpful. Best bit was when the car was returned they had the heater on full so car was very cosy - great service

Ms O'donnell, 11 Nov 2016

Swift Meet and Greet
5 out of 5

Good prompt and efficient service at a great price!

Mr Wakeling, 09 Nov 2016

Swift Meet and Greet
5 out of 5

Provide a sheltered waiting area for customers t Luton ( and your staff)

Mr Mills, 09 Nov 2016

Swift Meet and Greet
5 out of 5

Slow and we were waiting in the cold for 40 mins

Miss Tse, 07 Nov 2016

Swift Meet and Greet
1 out of 5

An excellent service.
No waiting no fuss.
Thank you

Mr Pugh, 07 Nov 2016

Swift Meet and Greet
5 out of 5

Pick up was chaotic, waited 40 mins in the freezing cold. they did warn us there was a lot on traffic but unacceptable. and staff were unhelpfull

Mr Smith, 08 Nov 2016

Swift Meet and Greet
1 out of 5

I had to wait 15 minutes in the car park and obviously it's cold and windy, so that wasn't great. Otherwise it went smoothly.

Miss Sim, 08 Nov 2016

Swift Meet and Greet
4 out of 5

The car arrived 25 minuntes after I called you

Mr Perez, 07 Nov 2016

Swift Meet and Greet
1 out of 5

Very friendly staff, simple and fast service, great value for money. Got the car back in less than 15 minutes of calling them. Would definitely use them again.

Mr Cowell, 05 Nov 2016

Swift Meet and Greet
5 out of 5

For the second time in a few weeks I was left standing in the cold for 45mins waiting for my car to arrive. When I asked why there was such a delay I was told the traffic was heavy, but this was obviously not the case on both of the these occasions. When the car finally arrived this week the driver apologised for me having to wait so long and said they hadn't got enough drivers to cope! So i won't be using them again and will most definitely NOT be recommending them to anyone else, quite the opposite!

Mr Hill, 05 Nov 2016

Swift Meet and Greet
1 out of 5

Helpful staff drop okay, pick up, car turned up with flat tyre!

Mr Elford, 04 Nov 2016

Swift Meet and Greet
4 out of 5

Couldn't have got a better service car arrived back at airport just as we got to carpark thanks no waiting around

Mrs Coombs, 03 Nov 2016

Swift Meet and Greet
5 out of 5

The staff were fine but the process was chaotic and I was quite shocked to be asked for another £5 to get the car out of the car park. Of course on reading the small print, I realise that we should have known this but I feel it could have been more up front, when assessing which parking option to pursue.

Mrs Hussey, 04 Nov 2016

Swift Meet and Greet
2 out of 5

Everything was verry good.thank you.

Mr Maniliuc, 04 Nov 2016

Swift Meet and Greet
5 out of 5

Prompt, polite and helpful service. Will definitely use again

Mrs Coben, 04 Nov 2016

Swift Meet and Greet
5 out of 5

everything went smoothly & we waited very little to drop the car off or to pick up

Mr Spencer, 02 Nov 2016

Swift Meet and Greet
5 out of 5

Drop off of car was fine, but long delay - 30 minutes in collecting car on return. The whole point is for a quick turnaround.

Mr Wilson, 03 Nov 2016

Swift Meet and Greet
3 out of 5

Everything you did was fine; the only 'negative' is the current riadworks that were complex to negotiate.

Mr Halsall, 03 Nov 2016

Swift Meet and Greet
5 out of 5

Overall the service was fine, but I was unimpressed with the additional £5 charge to get out of the car park on collecting my car. Why isn't this included in the price you pay at the start, it's extremely misleading. In the end I drove to the gate and it ended up being £7 which only further annoyed me.

Mr Micheal, 01 Nov 2016

Swift Meet and Greet
3 out of 5

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