Stansted Official Meet and Greet reviews

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Days Inn with parking at Long Stay
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*This price is for the Stansted Days Inn with parking at Long Stay Hotel on 8 November 2015, correct as of 3 September 2015

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Queued for a while to get into the M & G area. Could this be done digitally? After that everything went smoothly.

Mrs Woolhead, 21 Jul 2015

Meet and Greet
5 out of 5

Everything was as described, would highly recommend thevservice

Mr Goodacre, 21 Jul 2015

Meet and Greet
5 out of 5

yes upon arrival was good staff were very pleasant. Waited a bit on return but I think because flight was delayed the keys were not in the reception on arrival!!so a bit of a wait but not your fault.

Mr Girvan, 21 Jul 2015

Meet and Greet
5 out of 5

Improve the information displays for the meet & greet facility - not just directed to car park.
The key drop off facility was not available, although this was not displayed - It would have helped to have had a member of staff directing drivers to the office. Once at the office for both outward and return journeys, the system was efficient. It would help to have a plan of the layout of the car parking lanes for collecting the car on the return journey.

Mr North, 21 Jul 2015

Meet and Greet
4 out of 5

Very helpful,first class service,many thanks.

Mr White, 15 Jul 2015

Meet and Greet
5 out of 5

Everything was as we expected. The extra space in reception makes it an even better experience.

Mrs Porter, 15 Jul 2015

Meet and Greet
5 out of 5

Hardly meet and greet! Staff unhelpfull and grumpy. Car was covered in mud when we got it back

Mr Giles, 15 Jul 2015

Meet and Greet
1 out of 5

Yes, everything went smoothly with no hold ups

Mrs Cobbold, 15 Jul 2015

Meet and Greet
5 out of 5

Staff helpful. Convenient service. Pity about the area being a building site at the time.

Mr O'conor, 09 Jul 2015

Meet and Greet
4 out of 5

All was perfect thanks.

Mr Rands, 08 Jul 2015

Meet and Greet
5 out of 5

The process worked very smoothly and the staff were polite and pleasant

Mr Rich, 09 Jul 2015

Meet and Greet
4 out of 5

Staff were very helpful but disappointed my steering wheel position had been changed and not been returned to original position.

Mr Long, 08 Jul 2015

Meet and Greet
3 out of 5

My car was not ready on time, the time when booking the pick up didn't show it defaulted to 10.30pm. Loads of customers had this problem as well. It was poor service and wouldn't use this service again.

Mr Beattie, 08 Jul 2015

Meet and Greet
1 out of 5

Meet and greet was excellent, will definitely use this service again.

Mr Hayes, 08 Jul 2015

Meet and Greet
5 out of 5

All went OK.

Mr Tuvey, 07 Jul 2015

Meet and Greet
4 out of 5

all went very smoothly

Miss Parker, 07 Jul 2015

Meet and Greet
5 out of 5

A very plesent experience, staff friendly and courteous, stress free start to the holiday, i highly recommend this service i will be booking this again for our September holiday later this year thank you.

Mr Hall, 07 Jul 2015

Meet and Greet
5 out of 5

For the second time on return, my car was not where the receptionist said it was. After a long flight, this was highly stressful and annoying.

Mr Covington, 07 Jul 2015

Meet and Greet
3 out of 5

Excellent service, very helpful staff, have used many times in the past and will use them in the future.

Mr Watts, 06 Jul 2015

Meet and Greet
5 out of 5

Perfect as usual

Mr Hutt, 05 Jul 2015

Meet and Greet
5 out of 5

Yes but I thought we would be met at the terminal and not have to walk to reception ect

Mr Dalby, 05 Jul 2015

Meet and Greet
4 out of 5

Very chaotic at reception thought the car would be nearer

Mrs Collier, 05 Jul 2015

Meet and Greet
3 out of 5

The new parking layout is a nightmare. Parking cars in a line waiting for collection is stupid. Our car was between several others and nearly impossible to get out. This works fine for arrivals but returning is never going to with the cars in a long line. We dont all get back at the same time and depart sequentially.

Mr Fitzwater, 02 Jul 2015

Meet and Greet
2 out of 5

It was very helpful to know that one didn't have the car parking to worry about

Mr Todd, 29 Jun 2015

Meet and Greet
5 out of 5

One member of staff on collection of car, long queue, definitely NOT meet and greet. people trying to drop off their cars were concerned about missing their flights, people returning from holiday do not need to wait an hour to collect their car, disgusting service.

Mr Bogusz, 16 Jun 2015

Meet and Greet
1 out of 5

All very good apart from a small wait on arrival to the airport as there was a line of cars waiting. Very smooth after that and on pick up.

Mr Mesquita, 16 Jun 2015

Meet and Greet
5 out of 5

Quick and easy

Mrs Friend, 17 Jun 2015

Meet and Greet
1 out of 5

It would be better to have a signpost to Meet and Greet in the Arrivals hall.

Mrs Sayer, 15 Jun 2015

Meet and Greet
5 out of 5

Faultless as usual

Mr Burnett, 15 Jun 2015

Meet and Greet
5 out of 5

No, big queues to get into the car park and, consequently to give the car keys in. On this occasion quicker to use the mid stay car park.

Mr Arnold, 15 Jun 2015

Meet and Greet
4 out of 5

It was an appalling service! We were met with a 25min queue just to get into the barriers, there was no Meet & Greet service at all - on return from holiday, we had to queue for over 30 mins to get our car key, only to find our car the other side of the car park. We will NEVER repeat this service, nor recommend. Its a total rip off and I feel duped out of money.

Mrs Furnivalbrown, 15 Jun 2015

Meet and Greet
1 out of 5

The whole process was so seamless, we arrived just opposite the terminal and just handed our keys over and walked through, no fuss, no stress, just hassle free.

Mr Cruickshank, 15 Jun 2015

Meet and Greet
5 out of 5

Everything was perfect!

Mrs Todd, 14 Jun 2015

Meet and Greet
5 out of 5

Everything was great

Mr Hambelton, 15 Jun 2015

Meet and Greet
5 out of 5

Everything was ok.

Mr Mruk, 15 Jun 2015

Meet and Greet
5 out of 5

The key drop off was fine, but went we went to pick keys up it was horrendous. Long queues taking well over 30 minutes then when we eventually were given the car keys we couldn't find the lane to collect. We asked 2 Meet and Greet members of staff and both were clueless. Would have been easier and quicker to have parked off site and caught a bus. Never again!

Mrs Constantine, 14 Jun 2015

Meet and Greet
1 out of 5

Yes but car had travelled 11 miles in total and looked to have been parked in a field under trees as drivers mat was covered in grass & dry mud and bird shite was plastered in several places over car.

Mr Lawrence, 15 Jun 2015

Meet and Greet
4 out of 5

I booked meet and greet for my sons holiday. On his return from the holiday he was faced with an enormous queue to pick up his car keys. This service is not acceptable we have always used meet and greet at gatwick airport and we are met by a driver who takes our car and then delivers to arrivals on our return. This is a meet and greet service so I will not be booking your service again if I fly from stanstead.

Mr Thorpe, 13 Jun 2015

Meet and Greet
1 out of 5

Everything was straight forward, helpful staff and all went smoothly.

Mrs Rivett, 08 Jun 2015

Meet and Greet
5 out of 5

Will use meet and greet again was spot on. Thank you .friendly staff and car was there within 5muns after phone call to you to say we was half hour early on our return. Thank you

Mrs Reed, 08 Jun 2015

Meet and Greet
5 out of 5

It was so easy! Walked out of the terminal to the meet & greet reception, picked up our keys, short walk to the car & we were away... Excellent!

Mrs Andrews, 08 Jun 2015

Meet and Greet
5 out of 5

We were given the incorrect lane for the car pick up but everything else was fine.

Mr Aiken, 05 Jun 2015

Meet and Greet
4 out of 5

Went well but car park alterations a pain.

Mr Hamilton, 05 Jun 2015

Meet and Greet
4 out of 5

It took a long time to get into the car park with us tailing back along the road. We had to be very careful once in the car park as cars coming from all directions. When arriving home it felt unorganised in the meet and great office we were quickly given our keys with a quick conversation of where our car was which we had to walk to the back of the car park looking for the car this could be improved by handing the customer written information on where the car is parked with a direction map! Lastly same again cars moving about in different directions with the workers stopping in cars and chatting in the middle of the road to which we had to ask them to move so we could carry on walking to find out car. We would double check prior booking again that the works being carried out is completed so the service that is provided reverts back to the original meet and great which we have never had problems with.

Miss Chester, 05 Jun 2015

Meet and Greet
2 out of 5

Very good service

Mr Skillings, 04 Jun 2015

Meet and Greet
5 out of 5

The queue to get into the MG lot on the Thursday morning was horrendous, took 45 minutes as down to one lane. On the return, I was early so called to notify as suggested on the ticket, however no one answered after repeated attempts. Still, I did get my keys fast in person. On the way out, needed to call assistance as the ticket said there was a charge of £19. Hostile women over the phone told us to remove the ticket to lift the barrier; this should be explained beforehand ideally. Still, overall the service was pretty good and the price was right, just some kinks to work out.

Mr Bernstein, 04 Jun 2015

Meet and Greet
4 out of 5

The Meet and Greet at Stansted was totally chaotic - would definately NOT book this service again for Stansted

Mrs Shaw, 03 Jun 2015

Meet and Greet
1 out of 5

Everything was as advertised. Good service overall.

Mr Flatley, 02 Jun 2015

Meet and Greet
5 out of 5

Perfect way to start and end your travel - will definitely do this again.

Mr Walker, 02 Jun 2015

Meet and Greet
5 out of 5

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