If you have any questions about an existing or forthcoming Belfast City airport hotel booking with us, then this page should provide the answer to your query. However, if you can’t find a solution, take a look at our general FAQs page or call our award-winning contact centre on 0800 093 5478 and one of our friendly travel consultants will be able to help. The Stormont Hotel is our only Belfast City airport hotel available to book online.

Can I park my car at the hotel while I’m away?
Yes. Parking packages are available to book with your Stormont Hotel room booking and can cover up to 15 days.

Are there any disabled facilities at the hotel?
The Stormont Hotel has disabled-access rooms with walk-in showers, wide doors with low handles and emergency pull cords. Some rooms are interconnecting to accommodate accompanying guests. There are ramps to get into the hotel and the lifts are large enough to hold wheelchairs.

Is room service available?
Room service is available 24 hours a day at The Stormont Hotel.

There was an error at the time of booking, what should I do?
Please call 0800 093 5478 and we will check our systems to see if your booking has been confirmed. If it has not then our customer care team will be happy to help you.

Can I make a booking in another person’s name?
Yes. Please enter the name you wish to make the booking in under the main details (first section). The rest of the details can be your own.

Do you accept American Express?
Yes. As with all our credit cards, there will be a credit card charge which amounts to two per cent of the total booking cost.