What personal information do we ask for?
When you have chosen your airport hotel, car park or lounge and are ready to make your booking, we will ask for your name, address, phone number and e-mail address. We'll also need your credit or debit card details, including the card number, the cardholder's name and the expiry date, so we can take payment and confirm the booking online. If you're paying by debit card we may need to take the start date and issue number of the card.
We ask for your phone number in case we need to contact you urgently about your booking.
How do we protect customer information?
All the information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all the information you enter before it is sent to us. The information is only de-encrypted when it reaches our server. You can tell our site is secure as a small locked padlock will appear in the bottom left of your browser to show that you can safely send credit card details through our site. Another indicator is that our secure pages will not display a security alert message.
We also have firewall security software in place to protect our internal information from the internet.
Will Holiday Extras disclose any of this personal information to third parties?
Holiday Extras will only disclose your name and booking details to our suppliers (see above) for operational purposes. We will not pass on your details to other companies for their marketing purposes - unless you have signed up to a special promotional prize draw, then you may be contacted by those subsidiary partners stated at the time of sign up or entry into the competition.
We won't disclose credit or debit card numbers unless we believe in good faith that the law requires it.
Yes, Holiday Extras uses temporary cookies, which are only used during the booking process. A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information (ref. Cookie Central).