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Terms and conditions - airport hotels

Booking terms

Hotel bookings

Our Standard Terms and Conditions apply to hotel bookings. Other conditions that apply specifically to our hotel bookings are listed on this page.

  • All hotel star ratings in Holiday Extras literature are Holiday Extras' own ratings. When giving our rating we consider feedback we have received from our customers and from our own regular visits to the hotels. We also assess the suitability of the hotel for the purpose it is being used for. Our ratings will not always be the same as other nationally recognised schemes.
  • Directions and contact details: Please make sure you have directions to your airport hotel and the hotel's telephone number. This information is included on your customer confirmation. We recommend you use them in conjunction with an up-to-date road atlas.
  • Transfers: Transfers to and from the airport are included in the Holiday Extras price within scheduled times (not always 24hrs), unless otherwise stated. Please check the transfer details when you get your confirmation to ensure they are suitable for your flight times. 
NOTE: Port hotels and London hotels do not include any transfers.
  • Disabled facilities: Where special facilities are provided, transfer and parking arrangements may not be suitable and rooms are available on a request basis only.
  • Overnight parking for customers booking room-only: Check the parking details when booking as not all hotels allow free overnight parking.
  • Standard rooms: Facilities differ at each hotel, please ensure the room you are booking has the facilities you require before confirming your booking.
  • Breakfast: Your confirmation will tell you if breakfast is included in the reservation. Where breakfast is included please check the times it is. No refund is given for unused breakfast.
  • Leisure facilities: Where hotels have leisure facilities there may be charges levied and restrictions put on child access. If you want to use the facilities check the detail before confirming your booking.
  • Wake-up calls: As hotels do not take responsibility for alarm calls we suggest you take a travel alarm. If you miss a flight the hotel will not accept responsibility.

Hotel booking cancellation, amendments and refunds

  • - No refund is made for cancellation of hotel bookings within 24 hours of the stay date or afterwards. Holiday Extras offers a cancellation waiver policy when making a booking.
  • - An administration fee of £15 per room per night applies to all other hotel cancellations and to amendments where the result is a reduction in the number of rooms or nights originally booked.
  • - All cancellations and amendments must be made through Holiday Extras and are subject to our conditions.

Cancellation, amendments and refunds: If you need to cancel or amend a booking follow this link
To view, amend or cancel a booking or call 0871 360 2749 or email salesadmin@holidayextras.com. Please note; calls cost up to 10p per minute from a BT landline, calls from mobiles and other numbers may vary.