Insurer
The insurer of this policy is Europ Assistance Holding Irish Branch. Benefits and services under this policy are provided by Europ Assistance Holdings Limited.
Both Holiday Extras and Europ Assistance Holdings Ltd are authorized and regulated by the Financial Services Authority.
Type of insurance cover provided
This is personal travel insurance.
Significant or unusual exclusions and limitations
There are some situations which you are not covered for. These generally involve anything you already know about or that is caused by deliberate or careless acts on your part. Full details of these are given in the policy wording.
What to take with you when you travel
Please ensure that you take your Travel Insurance policy booklet with you when you travel, as this holds all the relevant information you may need, as well as a list of phone numbers that may be needed.
How to make a complaint
If you wish to register a complaint, please write to us at:
Quality Department
Europ Assistance Holdings Limited
Sussex House
Perrymount Road
Haywards Heath
West Sussex
RH16 1DN
Alternatively, you can call 0844 338 5799 or you can email quality@europ-assistance.co.uk.
We are covered by the Financial Ombudsman Service. If you have complained to us and we have been unable to resolve your complaint, you may be entitled to refer it to this independent body at South Quay Plaza, 183 Marsh Wall, London, E14 9SR, or you can call 0845 080 1800.
Call monitoring and recording
As part of our continuing effort to ensure you receive the highest service standards, we may monitor and record your call for training purposes.
Price changes
Prices can go up or down; Holiday Extras is committed to providing the highest standards and the best choice of product, at the best prices, so we continually review our products and prices.
Tax
All prices include IPT at the current rate.
Credit and debit card charges
We reserve the right to levy non-refundable surcharges for payment by debit or credit card. The scale of these will be clearly notified to you before any policy is confirmed. Your statement will show that payment has been processed by Holiday Extras.
Cooling off period
Unless your trip will be completed within one month of buying this insurance you have the right to cancel your policy within 14 days from the date of issue or receipt of your policy documents, whichever is later. We will refund you any premium you have paid and we will recover from you any payments we have made. No other right to cancel exists under this policy.
Amendments
Should you need to amend your policy, please email webamendments@holidayextras.com or call us on 0800 171 000.
Data Protection Act 1998 Notice
Holiday Extras and Europ Assistance Holdings Ltd collect and maintain personal information in order to underwrite and administer the policies of insurance that we issue. All personal information is treated with the utmost confidentiality and with appropriate levels of security. We will not keep your information longer than is necessary.
Your information will be protected from accidental or unauthorised disclosure. We will only reveal your information if it is allowed by law, authorised by you, to prevent fraud or in order that we can liaise with our agents in the administration of this policy.
Under the terms of the Act, you have the right to ask for a copy of any information we hold on you upon payment of an administrative fee and to require a correction of any incorrect information held. Any inaccurate or misleading data will be corrected as soon as possible.
The above principles apply whether we hold your information on paper or in electronic form.
Contact Holiday Extras
If you have any further queries, please call our award-winning contact centre on 0800 171 000.