Travel insurance terms and conditions

Travel insurance terms and conditions

Insurer
This insurance contract is between you and Mapfre Asistencia, trading in the United Kingdom under the name of MAPFRE ASSISTANCE, with registered offices at 5th Floor, Alpha House, 24a Lime Street, London EC3M 7HS. Corporate tax number 680/1807623857. Mapfre Asistencia is duly registered with Companies House under Branch Number BR008042 and Company Number FC02197. MAPFRE ASISTENCIA is authorised by the Financial Services Authority (FSA) to operate in the United Kingdom according to the right of freedom of establishment of the European Union and the European Economic Area (EEA) legislation.

The insurer for Section P is International Passenger Protection Limited and it is underwritten by a consortium of Association of British Insurers member companies and Lloyds Syndicates.

Type of insurance
This is personal travel insurance.

Significant or unusual exclusions and limitations
There are some situations that the policy does not cover. These generally involve anything you already know about or that is caused by deliberate or careless acts on your part. Full details of these are given in the Policy Wording and the Key Facts document.

What to take with you when you travel
Please take your Certificate of Insurance, your Policy Wording and, if applicable, your Medical Screening Declaration.

How to make a complaint
If you wish to register a complaint, please contact us at:

The Customer Care Manager
Mapfre Assistance
5th Floor
Alpha House
24a Lime Street
London
EC3M 7HS

For Section P:

International Passenger Protection Limited
IPP House
22-26 Station Road
West Wickham
Kent
BR4 0PR

Fax: 020 8776 3751
Email: info@ipplondon.co.uk

We are covered by the Financial Ombudsman Service. If you have complained to us and we have been unable to resolve your complaint, you may be entitled to refer it to this independent body at:

South Quay Plaza
183 Marsh Wall
London
E14 9SR

Telephone: 0845 080 1800

Call monitoring and recording
As part of our continuing effort to ensure you receive the highest standards of service, we may monitor and record your call for training purposes.

Price changes
Prices can go up or down. Holiday Extras is committed to providing the highest standards and the best choice of product, at the best prices, so we continually review our products and prices.

Tax
All prices include IPT at the current rate.

Credit and debit card charges
We reserve the right to levy non-refundable surcharges for payment by debit or credit card. The scale of these will be clearly identified before any policy is confirmed. Your statement will show that payment has been processed by Holiday Extras.

Cooling-off period
Unless your trip has started, you have the right to cancel your policy within 14 days from the date of issue or receipt of your policy documents, whichever is later. We will refund you any premium you have paid and we will recover from you any payments we have made. No other right to cancel exists under this policy.

Amendments
Should you need to amend your policy, please call us on 0800 171 000.

Data Protection Act 1998 Notice
Holiday Extras and Mapfre Assistance collect and maintain personal information in order to underwrite and administer the policies of insurance that we issue. Should you not wish your details to be used for marketing purposes, or if you require a copy of the personal information we hold, this can be requested by writing directly to Mapfre Assistance.

Contact Holiday Extras
If you have any further queries, please call our award-winning contact centre on 0800 171 000.