Travel insurance terms and conditions

Travel insurance terms and conditions

Insurer
This insurance contract is between you and Allianz Global Assistance, trading in the United Kingdom under the name of Allianz Global Assistance, with registered offices at
George Street
Croydon
Surrey
CR9 6HD
Corporate tax number 268 80420 18293

Allianz Global Assistance is duly registered with Companies House under Branch Number BR015275 and Company Number FC030280. Allianz Global Assistance is authorised by the Financial Conduct Authority (FCA) to operate in the United Kingdom according to the right of freedom of establishment of the European Union and the European Economic Area (EEA) legislation.

The insurer for Section P is International Passenger Protection Limited and it is underwritten by a consortium of Association of British Insurers member companies and Lloyds Syndicates.

Type of insurance
This is personal travel insurance.

Significant or unusual exclusions and limitations
There are some situations that the policy does not cover. These generally involve anything you already know about or that is caused by deliberate or careless acts on your part. Full details of these are given in the Policy Wording document.

What to take with you when you travel
Please take your Certificate of Insurance, your Policy Wording and, if applicable, your Medical Screening Declaration.

How to make a complaint
If you wish to register a complaint, please contact us at:

  • In writing: Customer Support, Allianz Global Assistance, 102 George Street, Croydon CR9 6HD.
  • By phone: 020 8603 9853.
  • By email: customersupport@allianz-assistance.co.uk

For Section P (if you have the End Supplier Failure cover as part of the policy, as shown in the Policy Wording), please contact:
International Passenger Protection Limited
IPP House
22-26 Station Road
West Wickham
Kent
BR4 0PR
Fax: 020 8776 3751
Email: info@ipplondon.co.uk

We are covered by the Financial Ombudsman Service. If you have complained to us and we have been unable to resolve your complaint, you may be entitled to refer it to this independent body at:
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Telephone: 0845 080 1800

Call monitoring and recording
As part of our continuing effort to ensure you receive the highest standards of service, we may monitor and record your call for training purposes.

Price changes
Prices can go up or down. Holiday Extras is committed to providing the highest standards and the best choice of product, at the best prices, so we continually review our products and prices.

Tax
All prices include IPT at the current rate.

Credit and debit card charges
We reserve the right to levy non-refundable surcharges for payment by debit or credit card. The scale of these will be clearly identified before any policy is confirmed. Your statement will show that payment has been processed by Holiday Extras.

Cooling-off period
Unless your trip has started, you have the right to cancel your policy within 14 days from the date of issue or receipt of your policy documents, whichever is later. We will refund you any premium you have paid and we will recover from you any payments we have made. No other right to cancel exists under this policy.

Amendments
Should you need to amend your policy, please call us on 0800 083 6658.

Data Protection Act 1998 Notice
Holiday Extras and Allianz Global Assistance collect and maintain personal information in order to underwrite and administer the policies of insurance that we issue. Should you not wish your details to be used for marketing purposes, or if you require a copy of the personal information we hold, this can be requested by writing directly to Allianz Global Assistance.

Contact Holiday Extras
If you have any further queries, please call our award-winning contact centre on 0800 083 6658.

Our customers' thoughts

“Excellent - everything worked as planned, easy and cost effective. 3rd time I have used your service - no problems at anytime. Thanks for making the start and end of my holiday a pleasure.”
Mr Parsons

"A fantastic and hassle free start and end to our holiday - thank you!"
Mr Newman

"I have already sent an e-mail to your head office in Ashford, Kent thanking you for a really professional service. We will not hesitate to use you again. What we paid for is what we got without any hidden extras. Many thanks."
Mr Wildish

"From booking the hotel with parking to been picked back up at the terminal and returning to the hotel for our car not one problem everything ran very smoothly. I will be using you again when I next go on holiday in November. "
Mrs Robinson