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Help & support

Our Kent-based support team are friendly, knowledgeable and ready to help with a new or existing booking.

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Can I smoke in the lounges?

Can I smoke in the lounge?

We are sorry, all airport lounges are now non-smoking.


Frequently Asked Questions

  • Will I have to hand in my car keys? - Answer?
  • How do I amend my booking? - Answer?
  • What do I do if my flight is delayed and I go over my pre-booked parking period? - Answer?
  • Can you send me a map? - Answer?
  • Are the prices per room or per person? - Answer?
  • Will I have to park the car myself? - Answer?
  • What do I do if I exceed my 8/15 days parking package? - Answer?
  • Can I park before my stay? - Answer?
  • Do you have to pay in full at the time of making the booking? - Answer?
  • How do I obtain a receipt for my booking? - Answer?