I have a complaint. Who do I contact?

We are sorry you feel unhappy with the service you have received from Holiday Extras, please contact us immediately in writing. Please include the details of your complaint along with your booking reference if you have it to:

Customer Relations Department,
FREEPOST NATE1280,
Holiday Extras,
Ashford Road,
Newingreen,
Hythe,
Kent,
CT21 4BR.

Alternatively, you can email us at customerrelations@holidayextras.com

Frequently Asked Questions

Will I have to hand in my car keys? - Answer?
How do I amend my booking? - Answer?
What do I do if my flight is delayed and I go over my pre-booked parking period? - Answer?
Can you send me a map? - Answer?
Are the prices per room or per person? - Answer?
Will I have to park the car myself? - Answer?
What do I do if I exceed my 8/15 days parking package? - Answer?
Can I park before my stay? - Answer?
Do you have to pay in full at the time of making the booking? - Answer?
How do I obtain a receipt for my booking? - Answer?

Nobody, but nobody, will beat our prices
Our tough tested systems guarantee the best service you can get
Top 50 Call Centre for Customer Service
29 years in the lead and we're still striving to better our game
4 / 5 stars. Makes booking your extras quick and easy
Motivated staff ... dynamic atmosphere ... great for our customers

© 2012 Holiday Extras Ltd, Ashford Road, Newingreen, Kent, UK, CT21 4JF. Tel: 0871 360 2020*
* Calls cost up to 10p per minute from a BT landline, calls from mobiles and other numbers may vary.
HolidayExtras.com, established in 1983, is the UK market leader in pre-booked UK airport hotels and parking. With a turnover of £155m in 08/09, the company made arrangements for 6.2 million travellers, selling 433,186 hotel rooms, 1,114,700 parking bookings as well as travel insurance and holiday car hire. Holiday Extras prides itself on providing the best products, the best service and above all, great low prices.