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I have a complaint. Who do I contact?

I have a complaint. Who do I contact?

We are sorry you feel unhappy with the service you have received from Holiday Extras, please contact us immediately in writing. Please include the details of your complaint along with your booking reference if you have it to:

Customer Experience Team,
FREEPOST NATE1280,
Holiday Extras,
Ashford Road,
Newingreen,
Hythe,
Kent,
CT21 4BR.

Alternatively, you can email us at customerteam@holidayextras.com


Frequently Asked Questions

  • Will I have to hand in my car keys? - Answer?
  • How do I amend my booking? - Answer?
  • What do I do if my flight is delayed and I go over my pre-booked parking period? - Answer?
  • Can you send me a map? - Answer?
  • Are the prices per room or per person? - Answer?
  • Will I have to park the car myself? - Answer?
  • What do I do if I exceed my 8/15 days parking package? - Answer?
  • Can I park before my stay? - Answer?
  • Do you have to pay in full at the time of making the booking? - Answer?
  • How do I obtain a receipt for my booking? - Answer?