Weve put together the answers to some of the most frequently asked questions by our customers. We hope they help with any queries you may have but if you cant find the answer youre looking for, please give us a call on 0800 093 5478 - wed be happy to help.
Can I park for more than 15 days at an East Midlands airport hotel?
We offer a maximum of 15 days parking at any of our East Midlands hotels. If you need additional days you can easily organise them at the hotel. The extra days will be charged at the hotels own rate.
What happens once Ive made my East Midlands airport hotel booking?
Once youve made your booking, a confirmation page will be displayed on the screen. This page will have your booking reference number and provide you with all the details you need to know about the hotel youve booked. Dont worry if you cant print it off, we'll also email you a copy of the confirmation, so you can refer back to it.
What does no free overnight parking mean?
This means that parking is not included for the night you stay at the hotel. If the particular night isnt covered by your parking package, or you do not have a parking package, then you will need to pay for that nights parking directly to the hotel at their rate. However, you may be able to save money with our East Midlands airport parking options
Can you tell me the name of an undercover hotel before I book it?
Unfortunately we cant. In order to bring you these exclusive undercover hotel deals, were unable to tell you the name of the hotel until the booking has been made. You will be given some information about the hotel, and itll definitely be one of the fantastic hotels on our website - just at an even better price and with a little added mystery.
I need to amend my booking, how can I do this?
You can look at your booking, and change it, through the Manage my booking link on our website. Youll need your booking reference and email address at hand to enter into the system. Its a step by step process, but if you need any help just call us on 0800 093 5478 and well talk you through it.