Viewing reviews 151 - 200 of 3756
Yes very, I inadvertently left my wallet in my car and when I arrived at the airport my van driver rung the car park staff and a driver was dispatched with my wallet to bring it to me!!
Mr Carter, 31 May 2016
Purple Parking Business
5 out of 5
Everything was excellent
Mrs Fish, 30 May 2016
Purple Parking Business
5 out of 5
Staff very helpful and polite. Slight delay in returning car due to flight landing early and heavy traffic but we were kept informed so not a problem.
Mrs Tucker, 31 May 2016
Purple Parking Business Plus - Return Greet
5 out of 5
I was very happy with the way my car was handed over at the airport but the time taken to collect us from the airport in return and the getting to my car was far too long. Well over an hour. Poor organisation at the Purple psrking depot left the minibus queuing with client cars arriving for over 20 minutes.
Mr Best, 30 May 2016
Purple Parking Business Express
3 out of 5
This was the first time we used this company and we were very impressed with the service. It all went very smoothly and we made good time for our check-in. We will definitely use this company again.
Mr Mccann, 28 May 2016
Purple Parking Business
5 out of 5
All good. Thank you.
Mr Hamid, 28 May 2016
Purple Parking Business
5 out of 5
Very good, trying to get an operator took along time to answer the phone and a little sharp I felt because I gave the wrong information.
Mrs Pendleton, 28 May 2016
Purple Parking Business
5 out of 5
Everything as stated on the website. Very helpful
Mrs Vickers, 27 May 2016
Purple Parking Business
5 out of 5
Everything went very smoothly. Just a short wait until we left for the terminal. Minibus and trailer very clean. Staff very helpful. Driver who collected us from terminal very chatty and interested in our holiday.
Mr Dean, 27 May 2016
Purple Parking Business
5 out of 5
Maybe you could have an app that allows the customer to follow the buses journey to the pick up. This will help the customer know when it is arriving and it keeps you interacting with your customer
Mr Pietersen, 28 May 2016
Purple Parking Business
5 out of 5
I took out cancellation insurance but the terms weren't clearly visible on any confirmation emails and when I tried to cancel I was told I couldn't and I'd need to claim through my travel insurance - which incidentally I couldn't do.
Miss Aubrey, 26 May 2016
Purple Parking Business
3 out of 5
All ok
Mr Dickinson, 27 May 2016
Purple Parking Business
5 out of 5
Extremely helpful Sikh gentleman at car park. Flight changed at last minute due to weather and I arrived at terminal 4 instead of terminal 3 as planned. I then waited in the cold for over an hour for my car to be delivered. I have been a regular customer but am now considering alternative parking services.
Mr Wilkinson, 27 May 2016
Purple Parking Business Plus - Return Greet
2 out of 5
All went very well and was greeted by a very friendly member of staff that explained everything about where to park and what to do.
Mr Smith, 26 May 2016
Purple Parking Business
5 out of 5
Staff were helpful, timings were very good transport on return had already arrived.
Mr Pemberton, 25 May 2016
Purple Parking Business
5 out of 5
Extremely happy. Everything really smooth a truly no fuss experience. Thanks
Mr Phipps, 25 May 2016
Purple Parking Business
5 out of 5
Very smooth. Almost no waiting. Did not appreciate the loud radio in the bus. Suggest not wanted by most passengers
Mr Fox, 25 May 2016
Purple Parking Business
5 out of 5
Staff were fine and efficient. Not so the telephone numbers - one (on the instructions) didn't work. The other (an 0345 number from my mobile) kept me on permanent hold at my expense!
Mr Stallard, 25 May 2016
Purple Parking Business
4 out of 5
It was so quick and easy and the bus was already waiting when we left the airport
Mrs Newberry-Wall, 26 May 2016
Purple Parking Business
5 out of 5
Great service
Mrs Moroney, 26 May 2016
Purple Parking Business
5 out of 5
All okay.Though the driver of the purple van to another parking site didn't seem to know that the silver site (ours) was to be picked up from the same bus stop 24. He tried to tell us we were at the wrong stop waiting for the minibus.A little confusing!
Mr Skeffington, 24 May 2016
Purple Parking Business
5 out of 5
I am not sure why you would bother paying extra for purple parking business-save your money and choose normal purple parking. We rang the carpark as we left the aeroplane as advised and waited 20 mins for our bus to pick us up and a further 20 for other people from different flights!
Miss Montgomery, 24 May 2016
Purple Parking Business
1 out of 5
Even though the actual car parking was ok, we were led to believe that the minibus would leave when we were ready to go, this is not the case we had to wait until the minibus was full even though we were a group of four. When we returned we phoned as instructed once customs was cleared but still had to wait for half an hour outside for the minibus, when it finally arrived and we asked the driver what the delay was he was extremely rude just shrugging his shoulders and walking away leaving us to load our own luggage in to the trail or along with another passenger, he then leant against a barrier for another ten minutes, when nobody else arrived he slammed the minibus door so hard my wife nearly jumped out of her skin. When we got back to the car park and his employers could see, he proceeded to unload all of the suitcases he would not have anything to do with loading!!!!!!!!
Mr Kellingray, 24 May 2016
Purple Parking Business
1 out of 5
I waited 45 minutes for a bus collection on my return which is unacceptable. I was told to ring when off the plane which I did and got to the bus stop 10 minutes later. After 15 minutes I rang again and was told I had missed the previous bus and there would be another within 10 minutes. 25 minutes later the bus finally arrived and was then told we had to wait for other passengers which took another 10 minutes. Totally unacceptable!
Mrs Fairclough, 25 May 2016
Purple Parking Business
1 out of 5
Everything was according to plan. Transfer was very quick both going out and coming back. The staff were very helpful.
Mr Wakefield, 23 May 2016
Purple Parking Business
5 out of 5
We had to wait 50 minutes to be picked up from Terminal 5. The driver was very surly, with no apology for the long wait, and didn't even load the baggage onto the trailer.
Mr Smith, 23 May 2016
Purple Parking Business
1 out of 5
Provide the post code for the parking not just the address.
Miss Beasley, 24 May 2016
Purple Parking Business
5 out of 5
I booked Purple Parking through Holiday Extras, who were very efficient and made the trip to and from Heathrow extremely easy.
Mr Bickerton, 23 May 2016
Purple Parking Business
5 out of 5
Ok,we booked Businesss Parking Express, great dropping car off but when getting on bus to go and collect car, there are 2 buses to choose from. Normal Purple Parking bus & Purple Parking Business, both going to different locations....even the drivers of both buses didnt know which one we should get on.
Mr Richardson, 23 May 2016
Purple Parking Business Express
3 out of 5
Drop off was fine but when we returned after a 12 hour flight pick up was painful and the staff - driver and person on the phone were not friendly or helpful or considerate. We waited nearly 50 mins despite following the call instructions for immediate pick up, which was the point of paying for business parking. Will book onsite parking next time.
Mr Lowrie, 23 May 2016
Purple Parking Business
1 out of 5
Vey smooth and efficient service
Mr Lewis, 22 May 2016
Purple Parking Business
4 out of 5
Very good. Only problem this time was that it took an age for someone to answer the phone when I returned.
Mr Singleton, 22 May 2016
Purple Parking Business
4 out of 5
Everything went smoothly, no problems, staff very polite and helpful.
Mrs Fuller, 21 May 2016
Purple Parking Business
5 out of 5
no problems at all, and a fast pickup on return.
Mr Brown, 21 May 2016
Purple Parking Business
5 out of 5
The staff were very helpful and made our travelling so easy and without stress
Mr Murdoch, 21 May 2016
Purple Parking Business
5 out of 5
Very good service
Mr Modena, 20 May 2016
Purple Parking Business
5 out of 5
Yes, everything was fine
Mr Clark, 20 May 2016
Purple Parking Business
5 out of 5
Very long time for call centre to answer on arrival at Heathrow. Also had to wait 25 minutes for a bus. We were quick through passport control and getting our luggage. From landing to driving away in our car was one and a half hours - too long.
Mr Hanslip, 20 May 2016
Purple Parking Business
4 out of 5
Leaving the car at Purple Parking Business went very well, but when we arrived back (very tired from an overnight flight) it took a long time for them to answer the phone to tell them we had landed and then when we went to the designated bus stop no coach arrived to pick us up. Luckily an ordinary (not business) PP coach arrived and took pity on us and took us to the business parking area. Purple Parking needs to improve its pick-up arrangements or they will lose customers.
Mr Swift, 19 May 2016
Purple Parking Business
4 out of 5
Arranging the parking was very easy and the transfer from the parking to the terminal was very smooth
Mr Kingsbury, 18 May 2016
Purple Parking Business
5 out of 5
Only one fault, I had an extra days charges as the flight said it returned on Friday 13th, but it didn't arrive back at Heathrow until Saturday 14th morning. Even though i put the flight numbers in the booking form.
Mr Bousfield, 18 May 2016
Purple Parking Business
5 out of 5
All went well
Mr Grant, 19 May 2016
Purple Parking Business
5 out of 5
Great service, and bus ready to meet us as we left the terminal. We just thought that for a car park servicing Terminal 5, it seemed to be located a long way away from that terminal.
Mr Edwards, 18 May 2016
Purple Parking Business
4 out of 5
No Purple parking experience was pretty poor to say the least. Waited at least 25 mins each end for the transfer, which is advertised as being every 5 mins. Fortunately we arrived with plenty of time otherwise this would have been stressful. However the best part of the experience was left till he end. PUrple parking move your car whilst your away and leave it in a very gloomy area for your collection so you don't notice anything untoward. When I got out of the car, in a well lit area at home I immediately noticed a lovely new 2 foot scratch on the side of my car, which I reported immediately. Purple parking's stick reply that they take no responosibilitt once you've left their facility showed their lack of class. Thanks for the worst parking experience ever. Be very wary of using these people.
Mr Thompson, 18 May 2016
Purple Parking Business
1 out of 5
Yes
Mr Barton, 18 May 2016
Purple Parking Business
5 out of 5
Everything went very smoothly and the staff were helpful and courteous.
Ms Redfearn, 16 May 2016
Purple Parking Business
5 out of 5
Everything went very smoothly. Definitely worth doing the Meet & Greet but. The gentleman who met us was very polite.
Mrs Crawley, 16 May 2016
Purple Parking Business Plus - Return Greet
5 out of 5
Although we have used this car park before, this time they were somewhat disorganised. The driver who asked us which terminal we needed (T5)collected our keys and told us (we believed)to put our luggage in the trailer of the minibus parked on the right and get in. He did not supervise the loading of ours or anybody's luggage, he then proceeded to T3 and then asked us to get off, I reminded him that he had told us to get on the bus, and again said we needed T5, he said he could not go there as having checked with his control he was despatched to collect passengers! I told him this was down to him failing to bother to check the loading, he then suggested we could use the free shuttle train to T5 from T3, this we did, basically as we really had no option due to having to check-in. On return, even though I called from the baggage hall, and was told a 10-15min wait, the bus took 25mins to arrive!
Mr Webb, 15 May 2016
Purple Parking Business
3 out of 5
Great service. Couldn't fault it
Mr Watters, 14 May 2016
Purple Parking Business
5 out of 5
Very helpful service, would recommend. Transfer to T5 was 10 minutes
Mrs Salem, 12 May 2016
Purple Parking Business
5 out of 5
Viewing reviews 151 - 200 of 3756