London City On Airport Reviews

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Ease of booking car park was excellent. Would thoroughly recommend.

Mr Valentine, 16 Oct 2018

Official On-Site
5 out of 5

Very expensive for short stay

Dr Whitington, 22 Sep 2018

Official On-Site
3 out of 5

Booked parking, realized I’d used the wrong reg. Managed to change it online, so easily. A+ service as always!

Mr Chaudhari, 04 Sep 2018

Official On-Site
5 out of 5

Car park surface is poor. Building works causing disruption.
It was not obvious that my booking had been recognised - I had to ask a steward.

Mr Owen, 03 Sep 2018

Official On-Site
4 out of 5

The car park at City Airport is currently a mess. Your directions regarding road closures were excellent but there was no indication once in the car parks as to where we should park.

Mrs Farquhar, 15 Aug 2018

Official On-Site
3 out of 5

All was as expected and having provided my flight reference and paid for the flight delay insurance, didn't have to fork out for additional parking charges.

Mrs Ogunmoyela, 09 Aug 2018

Official On-Site
5 out of 5

Car Park at London City is easy to find and within a comfortable walking distance to terminal.

Mr Micallef, 02 Aug 2018

Official On-Site
5 out of 5

LONDON CITY AIRPORT car park is very bad. We walk for such a long journey. On the Journey back. My husband went to pick up our car such long time to clear the ticket . Has I have a sciatica I could not walk very far.
He took a long time for my husband to come back to the terminal
To pick me up. It took us 1h25 minutes to finally get on our way home. LYC airport is fantastic, but car park, and pick him up customers is unexceptable . The work never stop. Very inconvenient.
Such a shame . Very easy inside the airport but around the building it's a mess.

Mrs Fryer, 28 Jul 2018

Official On-Site
1 out of 5

The parking system at London city despite correctly identifying my number plate did not recognise my reservation and as a result I had to queue at the airport information desk twice to resolve the problem

Mr Bristow, 27 Jul 2018

Official On-Site
2 out of 5

OK.
If you are at the far end of the car park, it's not really a "short walk".
Barrier did not see pre-booked status, needed to press call button.

Mr Daft, 05 Jul 2018

Official On-Site
5 out of 5

Everything worked perfectly.

Mr Vigar, 03 Jul 2018

Official On-Site
5 out of 5

Would be nice if we could park car nearer the airport terminal, as well had to park a very long way away.

Mr Harvey, 28 Jun 2018

Official On-Site
4 out of 5

very easy - car park right by the terminal

Mr Knowland, 16 Jun 2018

Official On-Site
4 out of 5

3rd time in a row number plate booking not recognised and extra time needed to get out of car park

Mr Rochford, 08 Jun 2018

Official On-Site
5 out of 5

The roads to the airport in general were badly congested - at 6:30 am - and it took ages to reach the car park. I would never again go to LCY except by the DLR. Some people who went by car missed their flights

Mr Grahame, 31 May 2018

Official On-Site
1 out of 5

easy experience, automatic barriers read your plate on the way in and out. seamless and hassle free.

Miss Haq, 20 Apr 2018

Official On-Site
5 out of 5

Booking was easy, parking up without delay, and the exit process was swift despite the fact that the entry camera always gets one ofe the letters on my number plate confused. Good value for money too!!

Mrs Eastick, 17 Apr 2018

Official On-Site
5 out of 5

Exiting car park very slow because of the number of vehicles leaving at the same time. Otherwise all good, straightforward and good value.

Mr Bond, 09 Apr 2018

Official On-Site
5 out of 5

Yes, thank you

Mrs Dickinson, 07 Feb 2018

Official On-Site
5 out of 5

City Airport parking. Very smooth process and good price. All worked well at airport

Miss Wintle, 31 Jan 2018

Official On-Site
5 out of 5

On leaving LCY airport the machine demanded £204. I tried calling via the “phone button†at the exit barrier but that did not work so the only way I could get out was to pay £204 ontop of the £89 I had pre-paid.

Mr Duncan, 03 Jan 2018

Official On-Site
1 out of 5

Everything went fine, except that I was told the exit barrier at City airport would recognise my number plate and raise automatically. I had to insert my ticket into the machine to side the barrier.

Mr Weiland, 28 Dec 2017

Official On-Site
5 out of 5

Car park barrier does not recognise number plate. Getting hold of staff to validate ticket to prevent double payment is not easy.

Mr Woodall, 19 Nov 2017

Official On-Site
2 out of 5

Did not recognise my car registration

Mr Roach, 18 Nov 2017

Official On-Site
4 out of 5

Went OK - card doesn't automatically dispense at the barrier and by the time I'd properly read the instructions I'd already pressed the button which meant that on the way out it hadn't recognised my pre-paid status. The other pre-paid airport parking I've used (LHR & LGW) hasn't had that problem. Also parking is NOT cheap

Miss James, 06 Nov 2017

Official On-Site
4 out of 5

Nice and easy walk to the car park , this was our first time on the City Airport and the staff was very helpful.

Mr Kos, 28 Oct 2017

Official On-Site
5 out of 5

Everything worked perfectly

Mrs Wilson, 24 Oct 2017

Official On-Site
5 out of 5

No issues whatsoever

Mr Owen, 16 Oct 2017

Official On-Site
5 out of 5

All went well and a reasonable price.

Mr Daly, 26 Sep 2017

Official On-Site
5 out of 5

All went as planned. Easy!

Ms Vincent, 24 Sep 2017

Official On-Site
5 out of 5

All went very well thanks.

Mr Snoek, 10 Sep 2017

Official On-Site
5 out of 5

The car parking went smoothly - thank you.

Mrs Fletcher, 04 Sep 2017

Official On-Site
5 out of 5

Good - ticket machine at carpark didn't recognise my registration however and could easily have been charged twice.

Miss Davison, 03 Sep 2017

Official On-Site
5 out of 5

my ony complaint is that the road signs on exiting are not very good

Mrs Bromham, 22 Aug 2017

Official On-Site
5 out of 5

All great a sign on what way to turn through barrier may be helpful

Mr Spillman, 07 Aug 2017

Official On-Site
5 out of 5

ALL GOOD

Mr Neal, 06 Aug 2017

Official On-Site
5 out of 5

Car was not recognised at entrance and no intercom button to press. Staff on terminal building were helpful on sorting out the problem but caused some stress on arrival

Mr Platt, 01 Jul 2017

Official On-Site
4 out of 5

It was fine when we parked our car, but on the return the ticketing and bar-code system did not work and we had to phone for help. The receptionist could not find any reference our payment with you, but after maybe minutes holding up other frustrated drivers, she let us through! We gave car Reg, name, credit card info, address and date of birth but nothing worked.

Mr Prestage, 29 Jun 2017

Official On-Site
3 out of 5

Every time I use this service, I have problems when exiting. It was the same again and my booking needed to be found, even the reference number wasn't recognized

Mr Robins, 25 Jun 2017

Official On-Site
3 out of 5

Very good. Number plate recognition failed so went on a bit of a wild goose chase to get ticket validated which we didn't need to do until we were ready to leave. When we asked at Information for ticket to be validated we were asked why!

Mr Cockburn, 13 Jun 2017

Official On-Site
5 out of 5

The only trouble we had was the sat nav doesn't take you to the correct place. Other than that everything was great

Mr Connolly, 20 Apr 2017

Official On-Site
5 out of 5

Perfect, staff extremely helpful

Mr Townsend, 09 Dec 2016

Official On-Site
5 out of 5

Holiday Extras staff - Liz Gray - was exceptionally helpful & professional.

Mr Allin-Jones, 07 Nov 2016

Official On-Site
5 out of 5

Holiday extra service was fine, although the ticket was not recognised at the barrier, it was easily resolved. My only issue is with the unjustifiable cost of the car park. I do not use London City if there is an alternative because of the car park fees.

Mr O'mahony, 20 Oct 2016

Official On-Site
2 out of 5

Ticket rejected at exit, resolved with staff easily enough. London city car parking is unjustifiably expensive.

Mr O'mahony, 19 Oct 2016

Official On-Site
2 out of 5

The staff at Holiday Extras are very good at sorting out problems should you have any.

Mr Blitz, 22 Sep 2016

Official On-Site
5 out of 5

Easy to find. Great location next to airport.

Mrs Harrison, 21 Sep 2016

Official On-Site
5 out of 5

Yet again the link between the car park and my booking did not work. Again I had to wait at the barrier whilst the car park staff ok'd me to leave without paying another £98!

Mr Linford, 19 Sep 2016

Official On-Site
4 out of 5

All went exactly as expected

Mr Train, 30 Aug 2016

Official On-Site
5 out of 5

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