Holiday Extras customers who booked the No1 Lounge at Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 551 - 600 of 1669
We were upgraded to the adults only area, although runway views were limited to only a few seats. Staff were very courteous and helpful but the service was so very slow. It is difficult to relax if you are wondering if food and drinks will ever turn up.
Mr Pugh, 04 Mar 2019
No1 Lounge, South Terminal
4 out of 5
Everything was great just as described.. staff were lovely .. used the lounge in the past as well and will carry on doing so !!
Mrs Brewster, 28 Feb 2019
No1 Lounge, North Terminal
5 out of 5
Very busy but we got a seat and had breakfast which was small but very good.
Mrs Otley, 23 Feb 2019
No1 Lounge, South Terminal
5 out of 5
Lack of drink choices, small portions of food, we coukd have gone to weatherspoons for half the price and more choice
Miss Arnold, 24 Feb 2019
No1 Lounge, South Terminal
1 out of 5
I’m afraid we did not enjoy breakfast.
Mrs Gaymer, 09 Feb 2019
No1 Lounge, South Terminal
3 out of 5
Lost a new blue long handled bag from my trolley. case bu that’s not your fault
Ms Osborne, 19 Jan 2019
No1 Lounge, North Terminal
5 out of 5
Good all round
Mr Elliott, 18 Jan 2019
No1 Lounge, North Terminal
4 out of 5
We were restricted to one bacon roll each, we have booked this lounge with you previously and this was not the case then. We had an early flight and do not consume alcohol during the day. First yime this has happened in this lounge and any other lounges we booked through you.
Mrs Canney, 19 Jan 2019
No1 Lounge, South Terminal
4 out of 5
Really poor experience. 30 minute wait to get into the lounge despite already booking. Once in, lounge was full with no space to sit. Finally found a seat after 10 minutes. Went to the bar and after waiting 10 minutes was told that food was taking on average 30 to 40 mins to arrive. No pastries or toast etc. available. Left after 45 mins in the lounge and having just an orange juice each.
Mr Jenkins, 14 Jan 2019
No1 Lounge, South Terminal
1 out of 5
Had pre-paid parking went through read our car details then had random email to say car not read. Staff excellent upon our return and was sorted very quickly
Mrs Mitchell, 11 Jan 2019
No1 Lounge, South Terminal
4 out of 5
This is a really useful place to use when the airport is busy and you have plenty of time. The accommodation was good and the facilities what you would expect from any lounge. The staff were good on what was a busy day at LGW.
Mrs Cree, 06 Jan 2019
No1 Lounge, North Terminal
4 out of 5
On arrival we were offered a full upgrade. We had menus where we could choose our selection of food and complimentary drinks. Service was Estelle they and a lovely environment.
Mr Roberts, 05 Jan 2019
No1 Lounge, South Terminal
5 out of 5
Good service at a difficult time
Mr Robinson, 04 Jan 2019
No1 Lounge, South Terminal
4 out of 5
Very relaxing lounge would return
Mrs Robinson, 26 Dec 2018
No1 Lounge, South Terminal
5 out of 5
Everything went well as expected as we use you frequently thanks
Mr Moul, 26 Dec 2018
No1 Lounge, South Terminal
5 out of 5
It was an ok experience
Mr Macmahon, 25 Dec 2018
No1 Lounge, South Terminal
4 out of 5
Most enjoyable stay in the airport lounge, good choice of food, too early for alcohol but the bar appeared well stocked and a good place to while away a couple of hours. We were comfortably seated and had a relaxing start to our holiday.
Mrs Norman, 24 Dec 2018
No1 Lounge, North Terminal
5 out of 5
Seating was very limited, if people sat sensibly it would be better. Found it a little strange, every time you wanted food, had to get another pass. Probably more beneficial for an afternoon flight
Mrs Blowers, 11 Dec 2018
No1 Lounge, South Terminal
2 out of 5
Everything went very smoothly
Mrs Stephfinch, 07 Dec 2018
No1 Lounge, South Terminal
5 out of 5
I booked No 1 Lounge at Gatwick. Booking direct with No 1 includes priority security for the same price so I’d book direct with them in future. While you have explained the reason to me, booking direct is better value.
Mrs Cunningham, 04 Dec 2018
No1 Lounge, North Terminal
4 out of 5
The facilities were excellent,staff very professional & quick.
Mr Drake, 30 Nov 2018
No1 Lounge, South Terminal
5 out of 5
Nice relaxing couple of hours before a long flight
Mr Brown, 28 Nov 2018
No1 Lounge, South Terminal
4 out of 5
Facilities were disappointing and not very comfortable food not too good either. Will not be booking that again
Mr Davis, 26 Nov 2018
No1 Lounge, North Terminal
2 out of 5
Comfortable , relaxing lounge with tasty food and friendly, helpful staff.
Mrs Mcdonald, 18 Nov 2018
No1 Lounge, North Terminal
5 out of 5
The food could have been hotter, perhaps with more choice. On the whole the Lounge was good for relaxing before an extremely long flight
Mrs Blake, 18 Nov 2018
No1 Lounge, North Terminal
4 out of 5
Lounge was easy to find and there was sufficient seating for our group of 5. Food was varied and of good quality and all the drinks we wanted were available. Would definitely use again.
Mrs Warrior, 17 Nov 2018
No1 Lounge, North Terminal
5 out of 5
We used North Terminal long stay carpark and everything was very good, the bus driver was exceptional despite it being early morning. His cheerful manner and helpfulness was a brilliant start to our holiday, the whole bus where commenting on how great he was.
Mr Carter, 14 Nov 2018
No1 Lounge, North Terminal
4 out of 5
It took us a while to find a clean table! Did not expect that. Drinks were good, with plenty of choice. Food, however, was not enticing, poor choice and very messy self-serve area. Sloppy I think would describe it. Cake, biscuit and snack area was nice.
Mrs Dew, 14 Nov 2018
No1 Lounge, North Terminal
4 out of 5
Used this lounge multiple times previously so decided to treat our friends as a surprise for their anniversary but was a little embarrassed with the whole experience. The toilets were ridiculous no water coming out of the taps and when we reported this were advised it was low pressure in the system crazy we couldn’t wash our hands basic hygiene!! Also found it really noisy this time in the lounge. Used to be a quiet retreat using the lounge but to be honest wasn’t the case this time. Unfortunately the food wasn’t as good as it used to be so a little dissatisfied with value for money.
Mrs Mcdonald, 13 Nov 2018
No1 Lounge, South Terminal
3 out of 5
Nice lounge but a bit tight on hot food as only aloud to order once, and one tiny bacon roll is not good enough for along flight ahead
Mr Rockell, 13 Nov 2018
No1 Lounge, South Terminal
4 out of 5
Nice relaxing lounge, good selection of food and drinks
Mr Anderson, 11 Nov 2018
No1 Lounge, South Terminal
5 out of 5
Great facilities but staff wrote my sister's name down incorrectly which meant her passenger assist was sent away and we almost missed our flight
Mrs Johnson, 30 Oct 2018
No1 Lounge, North Terminal
5 out of 5
Comfortable lounge although quite busy. The light meal was quite welcome and enjoyable. Drinks of a.l kinds were always available. A nice, quieter area to relax whilst waiting for our flight.
Mrs Haste, 27 Oct 2018
No1 Lounge, South Terminal
5 out of 5
Everything 1st Class
Mr Mcalister, 26 Oct 2018
No1 Lounge, North Terminal
5 out of 5
Oh the joy of the Oceana and the upgrading.Having been away due to the Government ban,it was a feeling of happiness to walk into the lobby and to be greeted by name by all the staff at reception.When we walked into the restaurant,Mongi ran towards us and it was as if we'd never been away.THAT is the Oceana in a nutshell.Sadly,due to impending surgery,we can't go for Christmas,but as soon as I'm able to walk,we'll be back in a heartbeat.Can't wait.
Mrs Sellens, 25 Oct 2018
No1 Lounge, South Terminal
5 out of 5
It was so easy to book and on the day everything went really smoothly. We went through the fast track security bit which was so quick. We then went to the lounge and facilities were so beautiful and clean. There was plenty of food and drink. Could order hot food to the table which was lovely. Very good service overall. Will definitely use again in the future and have recommended it to a friend who has booked hers already for November!
Miss Salinas Huiza, 23 Oct 2018
No1 Lounge, South Terminal
5 out of 5
The quality of any lounge depends on the amount of money you are willing to pay. The number 1 lounge in the North Terminal suited our needs, with both a hot full English breakfast, good choice of drinks and good comfort and facilities. We have used this lounge a number of times and always booked with Holiday Extras. This lounge is good value for money at the standard rate but superb at holiday extras price.
Mr Piper, 22 Oct 2018
No1 Lounge, North Terminal
4 out of 5
This was a very nice way to start our holiday
Mr Wire, 21 Oct 2018
No1 Lounge, South Terminal
4 out of 5
The whole experience was so relaxing that you could forget you were getting a flight the food was good and the staff were friendly and helpful they kept the place very clean and tidy
Mrs Rivett, 19 Oct 2018
No1 Lounge, North Terminal
5 out of 5
Not much selection on menu and the only thing I would eat wasn't available that day with no alternative offered.
Miss Whitley, 18 Oct 2018
No1 Lounge, South Terminal
3 out of 5
Wasn’t impressed by the food in the No 1 lounge st Gatwick airport
Mrs Simnett, 15 Oct 2018
No1 Lounge, North Terminal
3 out of 5
Had a really nice time in lounge one as we left about 10 AM was getting very busy needed more seating
Mr Mccann, 14 Oct 2018
No1 Lounge, North Terminal
5 out of 5
The clubrooms were comfortable, clean and the food was nice, we found the staff to be very polite and helpful. We will use again.
Mr Wilson, 09 Oct 2018
No1 Lounge, South Terminal
5 out of 5
Everything was perfect this was a gift to my son and partner
Mrs George, 08 Oct 2018
No1 Lounge, North Terminal
5 out of 5
Food was good but too few staff to clear tables the lounge was very busy overall it was a good experience
Mr Hicks, 06 Oct 2018
No1 Lounge, South Terminal
4 out of 5
We arrived at 4am - there was no bacon … We paid £65 for two of us to have a few drinks and beans on toast! NOT good value - will not recommend or use again!
Mrs Davis, 06 Oct 2018
No1 Lounge, South Terminal
2 out of 5
A really good way to kick-start a Holiday.
Mr Skelly, 04 Oct 2018
No1 Lounge, North Terminal
5 out of 5
Lounge was great, very accomodating and food/snacks were nice
Mr Smith, 03 Oct 2018
No1 Lounge, South Terminal
5 out of 5
It was a bit crowded but we managed to find somewhere to sit whilst for our flight and the waiters were very nice and polite. The main receptionists were extremely patient trying to explain that there was no space in the lounge unless you had booked - which we had.
Mrs Lovis, 01 Oct 2018
No1 Lounge, South Terminal
4 out of 5
Crowded in the lounge, not enough staff, not the relaxing start we usually get from the lounge we normally use.
Mr Roberts, 28 Sep 2018
No1 Lounge, South Terminal
3 out of 5
Viewing reviews 551 - 600 of 1669