Holiday Extras customers who booked the No1 Lounge at Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 1251 - 1300 of 1669
Very happy with this service. Helpful staff, good facilities, comfortable lounge.
Mrs Jones, 16 Apr 2016
No1 Lounge, South Terminal
5 out of 5
I waited over 10 minutes for a cheese plate, then asked a staff member if he could follow up my order, but he didn't get back to me. A few minutes later, I asked a waiter if he could follow up my order, he advised me there was a 30 minute wait for food. It did arrive within the 30 minutes. I felt there were not enough staff to deal with the number of guests.
Ms Taylor, 13 Apr 2016
No1 Lounge, North Terminal
3 out of 5
It would be good to have more comfortable seating and less overcrowded.
Mrs Smith, 12 Apr 2016
No1 Lounge, South Terminal
3 out of 5
The Lounge was overbooked. People had to wait outside in the lobby to get in. Poor stuff. Luckily the staff were excellent and seeing that we had two small children found us a table. Inside the lounge is comfortable, but they've cut down on the snacks on offer. If you don't like cake you are screwed. I miss the cheese platter.
Mr Naughton, 11 Apr 2016
No1 Lounge, South Terminal
3 out of 5
Lounge was at capacity and wouldn't have got in without a booking, however due to us being on a European flight and our check in not opening until 2 hours before departure, it cost £100 for a family of 4 to spend 40 minutes in here once you'd navigated security and the gate
Ms Dooley, 11 Apr 2016
No1 Lounge, South Terminal
3 out of 5
Everything was as expected and we were very impressed with the number of staff on duty making sure all facilities were at an acceptable standard - the cleaning team were on the go all the time.
Mrs Barley, 07 Apr 2016
No1 Lounge, South Terminal
4 out of 5
Great new setting. Food was very quick.
Mrs Jackson, 03 Apr 2016
No1 Lounge, South Terminal
5 out of 5
All went smoothly
Mrs Sucksmith, 03 Apr 2016
No1 Lounge, South Terminal
5 out of 5
A full breakfast & a choice of breakfast .& variety of meals to make it value for money.
Ms Decembre, 01 Apr 2016
No1 Lounge, South Terminal
1 out of 5
Yes...but could have had a few extra staff as they were very busy. The lounge was comfortable and the food was good. It was however extremely warm in there!
Mrs Davies, 30 Mar 2016
No1 Lounge, South Terminal
4 out of 5
staff were very helpful & friendly. comfortable lounge and Library good when started to get busy. Journals & papers good selection, ditto refreshments - nice to look out at the planes
Mrs Rippingale, 28 Mar 2016
No1 Lounge, South Terminal
5 out of 5
was not impressed with the no 1 lounge, although clean the staff were not friendly and the food portions very small..ie one bacon roll then that's it..you cant have anything else. very miserly, if there had been a big breakfast on offer then fair enough but it was only snacks. Was not impressed and will not recommend or use again
Mrs Davies, 29 Mar 2016
No1 Lounge, South Terminal
1 out of 5
Staff were quite miserable, took ages to clear tables
Miss Meadows, 26 Mar 2016
No1 Lounge, South Terminal
4 out of 5
Yes everything went well and the staff were very good
Mr Tiernan, 23 Mar 2016
No1 Lounge, South Terminal
4 out of 5
YES YES YES
Mr Green, 16 Mar 2016
No1 Lounge, North Terminal
5 out of 5
I think the only improvement I would like to see is at breakfast time you were limited to a solitary bacon roll !! Even in the club rooms where I think nothing should be limited !!after all if someone has two rolls they are very unlikely to have anything else !! Response required
Mr Harrington, 08 Mar 2016
No1 Lounge, South Terminal
5 out of 5
Good, quick service analue fore money. Will use again
Mr Bernard, 08 Mar 2016
No1 Lounge, South Terminal
5 out of 5
Everything went very well and the staff were so courteous and most helpful
Mrs Auchterlonie, 04 Mar 2016
No1 Lounge, North Terminal
5 out of 5
Lounge was overcrowded when we arrived although it did quieten down later. Food took over half an hour to come and was cold when it arrived yet the table next to us received their food very quickly and after they had finished the kitchen sent out a duplicate order. One plus was that the toilets were nice and clean but we probably won't use this lounge again.
Mr Davies, 28 Feb 2016
No1 Lounge, North Terminal
2 out of 5
As expected
Mr King, 25 Feb 2016
No1 Lounge, South Terminal
4 out of 5
Yes very good
Mr Mcgowan, 22 Feb 2016
No1 Lounge, North Terminal
5 out of 5
No info was given when checked in. Found it really crowded and staff slow at serving you with drinks. The food wasn't very good.
Mrs Briand, 20 Feb 2016
No1 Lounge, North Terminal
1 out of 5
It was very busy so we had to go upstairs. there are no announcements and no boards showing delays gates etc. We nearly missed our flight. Selection of food and drink were poor.
Mrs Smith, 17 Feb 2016
No1 Lounge, South Terminal
1 out of 5
Yes
Mrs Pendergast, 15 Feb 2016
No1 Lounge, South Terminal
4 out of 5
The lounge was far too busy and did not have many of the drinks that were promised
Mr Reed, 14 Feb 2016
No1 Lounge, South Terminal
1 out of 5
There was a huge queue to get in and then when we did eventually manage to get there there were no tables available we were travelling as a party of 6 so had to sit on separate tables - we may as well have sat in the seating area outside for free.
Mrs Browne, 14 Feb 2016
No1 Lounge, South Terminal
1 out of 5
It was very busy. I hoped for quiet areas to rest.
Mrs Edwards, 13 Feb 2016
No1 Lounge, South Terminal
5 out of 5
everything was as we expected - good selection of food and drinks the staff were very helpful and pleasant.
Mrs Price, 06 Feb 2016
No1 Lounge, South Terminal
5 out of 5
Yes. No probs encountered.
Mr Girdwood, 03 Feb 2016
No1 Lounge, South Terminal
4 out of 5
Overhall ok
Mr Jacinto, 02 Feb 2016
No1 Lounge, South Terminal
4 out of 5
It's was awful and a waste of money, there were no comfy seats to sit in as all other AIRPORT LOUNGES were closed and we spent the whole time listen to disgruntled customers whom could not get in as full to brim. Throughly disappointing
Mrs Chapman, 30 Jan 2016
No1 Lounge, South Terminal
5 out of 5
Excellent facilities. Perfect place to wait for a long flight.
Mr Lindsay, 29 Jan 2016
No1 Lounge, South Terminal
5 out of 5
Everything is so easy, the staff are very helpful too. A few more gluten free options would be nice
Mrs Rydzynski, 29 Jan 2016
No1 Lounge, South Terminal
5 out of 5
My wife and I have the lounge befoe so impressed then, that we booked for the 9th Jan 2016 without hesitation. Everything on the morning was excellent - facilities and staff were exactly as remember from our last visit.
Mr Ralls, 26 Jan 2016
No1 Lounge, North Terminal
5 out of 5
Very disappointed this year as most tables downstairs were reserved, but empty for the time we were in the lounge. Theres no flight screen upstairs and having yo walk up and down stairs with food! Been doing this for years but definitely consider other options when booking next time! Or reserve a table ourselves which we weren't advised possible.
Mrs Walker, 24 Jan 2016
No1 Lounge, South Terminal
2 out of 5
Directions to Lounge need updating. Frankie & Benny now Nandos
Mr Stroh, 23 Jan 2016
No1 Lounge, South Terminal
5 out of 5
Coffee machine broken. Only 1 portion of breakfast ' main'( sausage in roll/egg, so bit mean. Food good overall though and staff helpful.
Mrs Webb, 18 Jan 2016
No1 Lounge, South Terminal
4 out of 5
Girl who was on the door was Lovely, all the others just walked around with blank faces , the buffet table , if you can call it that was just awful, we had a cheeseboard off the menu which was nice but far far too minuscule !
Mr Todd, 18 Jan 2016
No1 Lounge, North Terminal
3 out of 5
Excellent
Mr Nash, 17 Jan 2016
No1 Lounge, North Terminal
5 out of 5
Couldn't fault the hotel and its facilities. Very friendly staff. I've stayed here 4 times in the last 12 months and will be staying here a few time this year.
Mr Palmer, 12 Jan 2016
No1 Lounge, South Terminal
5 out of 5
the food selection was ideal if you were vegetarian
Mr Smith, 12 Jan 2016
No1 Lounge, South Terminal
5 out of 5
All went well. Great value
Mr Garrett, 12 Jan 2016
No1 Lounge, North Terminal
5 out of 5
Every thing was great apart from the portion size of the hot food items... Could of done with a bit more choice as well.
Mrs Hodgson, 06 Jan 2016
No1 Lounge, South Terminal
4 out of 5
Yes was all fine thank you
Mrs Hudson, 05 Jan 2016
No1 Lounge, South Terminal
5 out of 5
Excellent
Mr Kettle, 21 Dec 2015
No1 Lounge, South Terminal
5 out of 5
Good facilities helpful polite friendly staff
Mrs Baldock, 21 Dec 2015
No1 Lounge, North Terminal
5 out of 5
The coffee machine in the lounge was not working. For longer transit times the 3 hour time limit in the lounge is not enough.Therefore not such good value.
Mrs Hawthorne, 19 Dec 2015
No1 Lounge, South Terminal
3 out of 5
Staff were ok but there was no hot water and the toilets were out of order.oh and 1 rasher of bacon in the roll.apart from that fine
Mr Raab, 19 Dec 2015
No1 Lounge, South Terminal
1 out of 5
The staff were very friendly and helpful, but it was very crowded.
Mr Radlett, 12 Dec 2015
No1 Lounge, South Terminal
3 out of 5
Good facilities,but shortage of seats at busy times.
Mr Newby, 12 Dec 2015
No1 Lounge, South Terminal
4 out of 5
Viewing reviews 1251 - 1300 of 1669