Viewing reviews 1 - 50 of 1369
Everything went smoothly apart from exiting the Luton short-term car park. The machine requested a payment of £196 when I inserted my ticket, however I had of course booked and prepaid Holiday Extras a substantially lower figure. The issue was quickly resolved when I pressed the assistance button on the ticket machine.
Mr Sharpe, 02 Jan 2018
Short Term
4 out of 5
We were only away for s few days, but return flight delayed by 6 hours. Staff were extreme understanding
Mr England, 01 Jan 2018
Short Term
5 out of 5
Parking worked as expected, simple and efficient service
Mr Lord, 31 Dec 2017
Short Term
1 out of 5
All went well
Mr Madi, 25 Dec 2017
Short Term
5 out of 5
Too expensive
Mr Bialowas, 16 Dec 2017
Short Term
4 out of 5
Our flight home was cancelled due to the snow so we couldn't collect our car until the next day.Having explained to a very helpful person we were advised not to put in the ticket at the barrier but press the intercom,explain again and then the the barrier was lifted to allow exit with no further charges.How very decent and understanding.
Mrs Field, 12 Dec 2017
Short Term
5 out of 5
Need to highlight the extra cost of staying in a short term car park if flight is cancelled or delayed for any length of time.
Mr Christie, 12 Dec 2017
Short Term
3 out of 5
Went to the barrier only 2 out of 3 barriers were working so there was a bit of a queue put my ticket in it said I owed £98 I pressed the intercom as vehicles were backing up behind MeV tooting their horns...I told the attendant my registration and kept repeating it when asked...I pleaded with him to raise the barrier as there was a back log of cars...he asked for my reference which I gave and he told me he couldn’t find it...after about 10/15 minutes someone emptying the machines came and put a key in to raise the barrier all in all a terrible service and experience
Mr Duff, 08 Dec 2017
Short Term
1 out of 5
all went smoothly
Mr Meek, 07 Dec 2017
Short Term
5 out of 5
Holiday extras have always proved to be a reliable airport car parking booking service and we will always use them- particularly with their lowest price promise. Why would we use any other service?
Mrs Babbage, 06 Dec 2017
Short Term
5 out of 5
Ticket didn't work on exit and car park is obviously undergoing maintenance.
Mr Woollard, 06 Dec 2017
Short Term
4 out of 5
as described - good service
Mr Meek, 06 Dec 2017
Short Term
5 out of 5
The barrier didn't recognise the ticket on exit so had to call for assistance
Ms Howie, 05 Dec 2017
Short Term
5 out of 5
all went well
Mr Harrold, 04 Dec 2017
Short Term
5 out of 5
The reason for the score is you alarmed me by a welcome home message a day earlier than I was due to arrive. Which led me to believe I got the dates on my reservation wrong, thankfully I had not but your email caused unnecessary stress while on holiday. Get your house in order before asking for feedback
Mr Adams, 02 Dec 2017
Short Term
2 out of 5
Easy walk to terminal. Multi story would be better in bad weather.
Mr Russell, 01 Dec 2017
Short Term
5 out of 5
Everything was good no problems at all as always
Mr Osborne, 27 Nov 2017
Short Term
5 out of 5
Excellent straightforward service and great value for money.
Mr Robson, 28 Nov 2017
Short Term
5 out of 5
When we came home we could not get put of car park man in car park very tude machine said we owed £275 very distressing
Mrs Conroy, 28 Nov 2017
Short Term
1 out of 5
Booked online
Ms Franczek, 26 Nov 2017
Short Term
5 out of 5
Hi yes everything described and the staff were very helpful thank you very much looking forward to book with you again as well as my friends and family too thank you
Mr Ali, 13 Nov 2017
Short Term
5 out of 5
Pre paid so in and out with no problems deffo recommend great value
Miss Dixon, 07 Nov 2017
Short Term
5 out of 5
Car park easy to find and plenty of spaces
Mrs Guy, 06 Nov 2017
Short Term
5 out of 5
All was fine.
Ms Windle-Baker, 31 Oct 2017
Short Term
4 out of 5
All was fine.
Ms Windle-Baker, 31 Oct 2017
Short Term
4 out of 5
There were plenty of spaces in the car park, no waiting for the car to be returned and a short walk to the terminal.
Mr Parker, 30 Oct 2017
Short Term
5 out of 5
the car park road surface and lines, but I'm sure this will be happening with time.
Mrs Williamson, 25 Oct 2017
Short Term
5 out of 5
Car park close to the terminal. Unfortunately the driver's door of my car was badly scratched.
Mr Urbanowicz, 25 Oct 2017
Short Term
4 out of 5
Auto recognition car plates works on way in but not on way out. What's the point? I had to reverse out and find original receipt in luggage at 2am in order to exit. Come on Luton get it sorted
Mr Sutton, 21 Oct 2017
Short Term
1 out of 5
Everything at short term car park went well
Mr Pennicott, 20 Oct 2017
Short Term
5 out of 5
You cannot cross the road to get from the Short term car park at Luton to the terminal building. You need to get a lift up 2 floors walk across the footway and then get a lift down again, if they are working...... Better to park on level 2 of the Multistory car park. Dreadful airport and best to avoid anyway.
Mr Clare, 16 Oct 2017
Short Term
3 out of 5
We were asked to pay for our prepaid 60,00 ticket.Why?
Mr Somodji, 14 Oct 2017
Short Term
1 out of 5
All good. Numberplate misread by automated system, but they do sort it out in the end.
Mr Prais, 09 Oct 2017
Short Term
5 out of 5
Very easy to park and walk to the terminal.
Mrs Evans, 08 Oct 2017
Short Term
5 out of 5
Facilities exactly as described,easy stress free
Mr Faure, 08 Oct 2017
Short Term
5 out of 5
Insufficient parking led to a long wait, driving around trying to find a space. The road surface was appalling and extremely difficult to roll suitcases on the surface. With a full set of golf clubs and a suitcase the distance we had to walk from the car to the lift, walk along the top walkway and then another lift own before a further walk to the terminal wasn't worth the so called added 'convenience' of being a 2 minute walk to the terminal. Given the price, a bus stop outside the terminal from a car park further away would have been preferable in hindsight and something I will be doing in the future. Short Term is expensive for what it is........like the rest of the Luton Airport parking/drop off experience - daylight robbery.
Mr Miller, 07 Oct 2017
Short Term
1 out of 5
Parking bays could be wider.
Mr Wilson, 02 Oct 2017
Short Term
5 out of 5
Excellent and easy to use
Mrs Dockerill, 01 Oct 2017
Short Term
5 out of 5
Everything exactly as advertised - perfect
Ms Mulholland, 29 Sep 2017
Short Term
5 out of 5
Facilities were as described and I parked very close to the Terminal entrance which was great, only a short walk. Only hiccup was when leaving the car park and the ticket showed I "owed" £180 but was sorted out quickly by the very helpful staff. Would definitely use HolidayExtras again.
Mrs Ridgway, 26 Sep 2017
Short Term
5 out of 5
too expensive, and poor road and parking surface
Mr Jeffrey, 26 Sep 2017
Short Term
1 out of 5
Facilities were as described , all went smoothly
Ms Cole, 25 Sep 2017
Short Term
5 out of 5
Sorry! It should have been a 10. Very good service.
Mr Crossley, 24 Sep 2017
Short Term
1 out of 5
All perfect
Mrs Greenhow, 22 Sep 2017
Short Term
5 out of 5
miles too expensive just to meet a passenger
Mr Johnson, 20 Sep 2017
Short Term
1 out of 5
Car park is a mess and understand the construction but clear signs of where to park and haw to get to terminal are required
Mr Spillman, 19 Sep 2017
Short Term
4 out of 5
My return was delayed. I was unaware that I would be charged £45 extra for arriving on the same day but hours later than anticipated. This carpark charges at an hourly rate not per day or part of day.
Miss Price, 13 Sep 2017
Short Term
1 out of 5
Didn't have contact with any staff, but parking was very easy
Mr Hampton, 13 Sep 2017
Short Term
5 out of 5
no complaints
Mr Gregory, 12 Sep 2017
Short Term
5 out of 5
All fine but could include details of car park as Luton is a building site.
Mr Constble, 12 Sep 2017
Short Term
5 out of 5
Viewing reviews 1 - 50 of 1369