- 86% of customers who left a review for Stansted Airport Lounges would book again
- 1222 customers have given an average rating of
- Escape Lounge You only handled our transfers from Lanzarote Airport to the hotel and return.
We were four and a half hours late in arriving due to bad weather in Lanzarote but you were ready for us on our arrival without any problems. The transfer was speedy and efficient.
We were due to stay until Tuesday the 6th March but, owing to a bereavement, had to return to the UK two days early. Once again you were able to adapt to our requirements without any fuss and got us to the airport in plenty of time.
Mrs Short 12 Mar, 2018out of 5
- Escape Lounge Itâ€™s was seamless
Mr Scott 12 Feb, 2018out of 5
- Escape Lounge Enjoyed the lounge at Stansted airport, comfortable and saved the hassle outside, staff were helpful.
Mr Stewart 10 Feb, 2018out of 5
- Escape Lounge Excellent facilities and very helpful staff . Would like to have toast available at breakfast .
Mrs Reed 09 Feb, 2018out of 5
- Escape Lounge Arrived at STN lounge and they had no record of our booking. Very embarrassing. Then I emailed your customer services to complain and Iâ€™ve heard NOTHING back! Disgusting!
Miss Elmer 31 Jan, 2018out of 5
- Escape Lounge Great start to our journey.
Mr Zielicki 12 Jan, 2018out of 5
- Escape Lounge The park and ride at Stansted Airport simply did not run enough buses to carry all passengers from car park to airport. They arrived, full. They left, without us on as we couldn't get on. It was the third bus that we forced our way on, even though this was dangerously overcrowed - it was that or miss the flight.
Mr Turner-Monk 05 Jan, 2018out of 5
- Escape Lounge felt welcomed and service was amazing. loved the mulled wine, perfect for Christmas time and with snow on the ground.
Mr Cartwright 30 Dec, 2017out of 5
- Escape Lounge Staff at Holiday Extras and the lounge at Stansted were v helpful
Mrs Raglione-Hall 28 Nov, 2017out of 5
- Escape Lounge An excellent second visit. Will always use your lounge when flying from stansted now
Mr Kennedy 27 Nov, 2017out of 5
- Escape Lounge booking the lounge before our flight made the start to our mini break very relaxing. being able to sit in comfort and quiet surroundings is great.
Mrs Peters 27 Nov, 2017out of 5
- Escape Lounge I had to wait 20 minutes for the toilet because the lounge didnâ€™t have one. One of the staff hovered over us like we were stealing food.
The lounge just wasnâ€™t that good sadly.
Mr Gunning 26 Nov, 2017out of 5
- Escape Lounge Staff were very helpful and the lounge was lovely and quiet. It's a bit of a trek to get there once you've gone through security though! When I arrived at 11am, staff were changing over the buffet from breakfast to the lunch menu so had a bit of a wait before I could eat. The hot food was very tasty.
Mrs Guarnieri 23 Nov, 2017out of 5
- Escape Lounge the warm food was not anything I could eat, so my partner asked if we could have a bacon sandwich which we were told we could not have as it was a breakfast menu, the kitchen staff were not very helpful, but a lovely waitress went out of her way to go and personally make me a chicken sandwich, I cannot remember her name, but she was very helpful.
Mrs Shillito 22 Nov, 2017out of 5
- Escape Lounge Everything was as described, staff were very helpful and a very enjoyable experience.
Mr Reed 08 Nov, 2017out of 5
- Escape Lounge Yes very pleasant helpful staff
Mrs Ellis 08 Nov, 2017out of 5
- Escape Lounge Yes all was as we expected! Staff very helpful, and was as described.
Mr Hunt 07 Nov, 2017out of 5
- Escape Lounge Amazing! Thank you !
Miss Jones 06 Nov, 2017out of 5
- Escape Lounge As always excellent device and very polite
Mr Halls 04 Nov, 2017out of 5
- Escape Lounge Good facility. Attentive staff.
Ms Chambers 04 Nov, 2017out of 5
- Escape Lounge I work for Thomas cook and I brought a lounge at stansted as my girl was a nervous flyer and considering this holiday I would return as mr and mrs to be. Having the lounge simply made my fiancÃ©e relax loads and enjoy the food and drink let alone the calmness whilst waiting for our flight. So all in all it made the holiday simply amazing.
Mr Crook 31 Oct, 2017out of 5
- Escape Lounge Staff very polite and helpful. Food was wonderful and sufficient for first thing in the morning - cooked breakfast available! Seating area was very clean and tidy.
Miss Quane 31 Oct, 2017out of 5
- Escape Lounge Every think was fine, I have used you twice this year and will do so again next year.
Mrs Mcmillan 31 Oct, 2017out of 5
- Escape Lounge Excellent service good food options ( hot food was very good) selection of food and drinks very good
Mrs Reed 29 Oct, 2017out of 5