The team want to help you

Right now, fully-trained travel experts are here in our Kent call centre, waiting to hear from you.

Manage your booking

You can amend or cancel your booking yourself either online or via our app, 24 hours a day. With just a few clicks, you can change dates, times and locations, update your personal details and add money-saving extras.

Weekdays: 8:00am - 8:00pm. Weekends: 8.30am - 8:00pm.
Completely free and fast: we get online within 60 seconds. And convenient: there's no pressure, chat at your own pace. And if you like, we'll email you a transcript of the chat.

0800 093 5603

Weekdays: 8:00am – 8:00pm. Weekends: 8:30am – 8:00pm.

Fast as well as free: you’ll be talking to an expert within 20 seconds.

When prompted, enter your customer number so we can carry on from where you left off.

Your unique customer number is WEB1

Want to complain or offer feedback? Or perhaps you just have a tricky issue you'd like us to look into further. If so, please use our email form to explain your issue. Complaints are rare and usually settled within a week.

Hi, my team of 200 travel advisors and I want to make sure we deliver our promise to you of less hassle, more holiday.

You can quickly reach us by phone, chat or email any day of the week, no matter what the query. Every person here is not only friendly, highly trained and extremely patient but also knows the travel world inside out.

Please remember, our reason for being here is to help you. So thanks for choosing Holiday Extras. And happy travelling."

Ian Copley
Holiday Extras Customer Director

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