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Travel Money FAQ

Never beaten on price

Should any unforeseen circumstances or problems arise, you can contact us or email hasslefree@holidayextras.com.

FairFX prepaid MasterCard® currency card

If you're used to taking physical cash abroad, the idea of a currency card may seem a little daunting. Here's some general information to ensure that securing and topping up your prepaid currency card is as hassle-free as possible.

What if my card is lost or stolen?

In the unfortunate event that your FairFX card gets lost or stolen, you must notify FairFX by calling the 24 hour helpline on 01753 775961 (UK landline charges apply). Alternatively, you can select the lost/stolen section under the cards section of your online account. We will then cancel your FairFX card and, with your permission, ask the police to investigate if your card has been stolen/misused. Please be aware that if this is the case, we may require additional information from you.

If it is shown that the transactions were not authorised by you, FairFX immediately refund the amount in full.

What happens if I exceed my PIN tries?

Should you input your PIN too many times, you can call our PIN helpline on 01753 778619 Monday - Friday, 9am - 5.30pm, and we will unblock your card. If you are trying to contact us at the weekend, please email enquiries@faifx.com from your registered email.

It's also useful to note that you can get a PIN reminder at any time by calling 01244 779900 (0044 1244 77 99 00 if you are overseas).

You can also change your PIN at any time from any UK MasterCard card accepting ATMs. For peace of mind, we recommend you use one provided by a well known bank

Can I view my balance at an ATM?

No. You can view your balance online however in the Your Account section of the FairFX website. You can also get your balance texted to you anywhere in the world, at any time via the SMS service. Text FAIR BAL 1234 (where 1234 is the last 4 digits of your FairFX currency card) at a cost of 50p to receive your balance.

Change of address

Should you need to change your address, you can do so at any time. Simply login to your account and select Your Account ❯ Details ❯ Change Your Address from the homepage.

Travel Cash

When will I receive my travel cash?

If you complete your travel cash order before 1:00pm, FairFX will ensure that your order is seen via Royal Mail Next Working Day delivery and be received before 2:00pm the following working day.
If you are not at home at the time of delivery, the your holiday money will be returned to your nearest Royal Mail sorting office and you will be provided with a "While You Were Out" card with collection instructions.

How does FairFx travel money compare?

To see how FairFX compares with other leading brands, please check here for reference.

How much is the delivery on travel cash?

Delivery charges vary on the amount of travel money you order. Delivery on all travel cash orders over £750 is FREE. Orders between £500-£750 are subject to a £5 fee and all orders under £500 a £7.50 fee.

Can I combine currencies into one order?

It is not possible to combine currencies into one order at this time; each currency needs to be ordered individually.

Can travel cash be bought back by FairFX?

Unfortunately, we do not buy back travel cash.