Gatwick Hilton Hotel Reviews

Everything was good and would recommend this hotel, and definitely coming back

Mrs Delamare, 13 Jul 2022

Hilton
5 out of 5

Everything went very smoothly. The process to drop off the car was simple, there was a shuttle bus waiting to take us to the airport terminal to check in at the hotel as soon as we were ready to go. The return journey was equally as efficient, we got off the plane, collected our baggage, found the bus stop back to Purple parking where our car was ready waiting for us. Collecting the car was simple, we just had to provide the card with the reference number that had been given to us when we left the car, along with confirming our personal details and they gave us back the keys. I would definitely use this service again. My only minor comment would be that the signage to the hotel after getting off the shuttle bus could have been more prominent as it took us a few minutes to work out where to go. Otherwise a great service all round - thank you!

Mrs Goridge, 12 Jul 2022

Hampton by Hilton with breakfast
5 out of 5

Everything went smoothly the facilities were as described and the staff were helpful and friendly

Mr Golding, 12 Jul 2022

Hampton by Hilton with breakfast
5 out of 5

The description to parking could be better but service was excellent

Mr Cubitt, 11 Jul 2022

Hampton by Hilton with breakfast
5 out of 5

Was fine

Ms Strong, 11 Jul 2022

Hampton by Hilton with breakfast
4 out of 5

Everything was fine no complaints

Mr Lush, 10 Jul 2022

Hilton
5 out of 5

We couldn’t use the meet and greet. The company refused to collect our car as part of the terminal road was blocked and it would have taken them too long apparently so we had to park ourselves

Mr Devine, 10 Jul 2022

Hilton
1 out of 5

Meet and greet car arrangements all fine, friendly and helpful drivers. Car delivered at time promised. Hotel arrangements excellent. Will use again.

Ms Dell, 08 Jul 2022

Hilton
5 out of 5

Parking fast and safe - shuttle to terminal quick & driver excellent! Hotel on return very nice - Hilton Gatwick - just as we wanted!

Mr Rycroft, 07 Jul 2022

Hilton
5 out of 5

Excellent hotel, friendly staff very helpful. Convenient for access to airport. Only two minutes walk.

Mrs Sheffield, 07 Jul 2022

Hampton by Hilton with breakfast
5 out of 5

Check-in was quick and simple. Our room was very spacious and comfortable. We had dinner and breakfast which were both enjoyable and all staff were pleasant and helpful.

Mrs Phillips, 07 Jul 2022

Hampton by Hilton with breakfast
5 out of 5

No. Waited 20 minutes for initial pick up and over 30 minutes for return of our car as phone wasn’t answered for ages on return.

Mr Coomber, 07 Jul 2022

Hilton
3 out of 5

Had to walk a way to get on coach it’s was too crowded & nowhere to sit or help with cases

Mrs Hart, 07 Jul 2022

Hilton
2 out of 5

This is pointless because I've filled out a complaint form twice and been ignored twice. Your company's a joke

Mr Foord, 07 Jul 2022

Hampton by Hilton with breakfast
1 out of 5

Last minute booking because of travel strikes day of holiday flight. Excellent Hampton by Hilton hotel attached to Gatwick North terminal via short tunnel. Good food, good comfortable, affordable room & good night's sleep...

Miss Eaves, 06 Jul 2022

Hampton by Hilton with breakfast
5 out of 5

Parking easy and hotel could not be better situated for Gatwick North Terminal. Rooms spacious and well planned.

Mr Davison, 04 Jul 2022

Hampton by Hilton with breakfast
5 out of 5

Purple parking too far from Gatwick airport .bus stop too far from terminal. Hotel fine.

Mrs Hull, 04 Jul 2022

Hampton by Hilton with breakfast
1 out of 5

Purple parking too far from airport struggled to bus stop at Gatwick would never use this parking again Hotel was fine

Mrs Hull, 03 Jul 2022

Hampton by Hilton with breakfast
1 out of 5

The whole process including hotel booking and car drop off and return was faultless. The meet and greet was right across from the North terminal at Gatwick so a short walk when we dropped the car off and the car was ready in on of the parking bays on our return, it took 5 mins, fantastic service and organisation.

Mr Marsland, 02 Jul 2022

Hampton by Hilton with breakfast
5 out of 5

Excellent service from leaving to collecting the car. Staff professional and polite.

Mrs Emmerson, 30 Jun 2022

Hilton
5 out of 5

Sent to wrong hotel by email only found out after dropping off car. Otherwise stay at Sofitel was great. Upon return damage to car so lets see how that gets sorted.

Mr Marritt, 30 Jun 2022

Hilton
3 out of 5

Booking was exactly as described. Staff at booking and at the hotel were most helpful

Mrs Dean, 29 Jun 2022

Hilton
5 out of 5

Arrival fine ,but car not checked or photographed to prove what condition we left it , hotel fine apart from food choice in evening, good early continental breakfast. When picking up car there was a delay as someone had not put the right bay number down , so they had to manually search for it .

Mrs Mead, 29 Jun 2022

Hampton by Hilton with breakfast
4 out of 5

Excellent location for the airport. Very helpful staff. Very comfortable room. The facilities were first rate. So easy to walk to check-in and bag drop. Breakfast was included and was lovely. Would definitely stay there again when flying from Gatwick.

Miss Paxton, 28 Jun 2022

Hampton by Hilton with breakfast
5 out of 5

Everything as expected. Perfect pre flight hotel stay

Ms Lowe, 27 Jun 2022

Hilton
5 out of 5

I was able to book the easy jet lounge at Gatwick when it was never going to be open. When we went to the lounge we were told we should not have been able to book it as it was not open at that time

Mrs Porter, 27 Jun 2022

Hampton by Hilton with breakfast
1 out of 5

Everything was as expected and seamless

Mrs Reid, 26 Jun 2022

Hilton
5 out of 5

Great hotel, slick parking experience

Mr Eddleston, 24 Jun 2022

Hampton by Hilton with breakfast
5 out of 5

Good competitive price, disappointed that Hampton by Hilton at Gatwick has dropped off your listing

Mr Child, 24 Jun 2022

Hampton by Hilton with breakfast
4 out of 5

Difficult to cancel double booking, given voucher which also had to be cancelled. Key parking details (no van type cars) 4-5 screens down details. Awful service overall from a faceless company that based on reviews treats is customers badly.

Mr Whitley, 23 Jun 2022

Hampton by Hilton with breakfast
1 out of 5

Booking went smoothly and arrangements for bag drop off and registration at Hilton Gatwick South was excellent allowing hassle free arrival then taking car to Purple parking. Walk across to South terminal easy the following morning. Recommended.

Mr Conneely, 22 Jun 2022

Hilton
5 out of 5

Everything ran smoothly, lovely friendly helpful staff

Mrs Remice, 22 Jun 2022

Hilton
5 out of 5

VERY SMOOTH, JUST WHAT WE WANTED TO MAKE THE HOLIDAY GO WELL AT START AND FINISH

Mr Goodall, 20 Jun 2022

Hilton
5 out of 5

Very good hotel minutes from check-in with a tasty breakfast and also helpful staff

Mr Foster, 19 Jun 2022

Hampton by Hilton with breakfast
5 out of 5

Easy to use website. Once booked a detailed email was sent, giving full details of directions to the hotel (Hilton at Gatwick). The staff were very friendly and helpful. The room was very comfortable.

Mrs Thomas, 19 Jun 2022

Hilton
5 out of 5

Parked nearby shuttle bus to terminal walked across to hotel Quick easy checkin Next morning 5 min walk to bag drop off Hotel room nice enough Comfy bed decent shower huge tv All good

Dr Corbett, 18 Jun 2022

Hilton
5 out of 5

From our hotel stay to the end of our trip when we collected our car, all went according to plan. Really pleased with this service. Worth every pen to have peace of mind.

Mrs Howson, 18 Jun 2022

Hilton
5 out of 5

I feel the extra cost of the Hilton compared to a Budget hotel was excessive. The Hilton at Gatwick was as basic as a budget hotel but approx 30% more. The only thing in its favour was its proximity to the airport

Mrs Chapman, 18 Jun 2022

Hilton
4 out of 5

Have never stayed at the Gatwick Hilton before but was very happy with check in, check out, the room and the meal in the restaurant.

Mrs Dean, 16 Jun 2022

Hilton
5 out of 5

Not the usual Hilton service I get when I book as a member. There was noise from what sounded like a nightclub audible - as I had an early flight and left just after 6 am, it meant I was exhausted as I had not been able to get to sleep until just after 2.30 am.

Miss Anderson, 16 Jun 2022

Hilton
3 out of 5

Everything went smoothly from start to finish no issues

Mrs Scott, 13 Jun 2022

Hampton by Hilton with breakfast
5 out of 5

Classmates at parking venue. Generic response from parking company, still.waiting for.more feedback.

Mrs Marie, 12 Jun 2022

Hilton
4 out of 5

Excellent hotel stay with rooms which has been refurbished.

Mrs Hodgson, 11 Jun 2022

Hilton
5 out of 5

Return flight was changed at the last minute which meant we stayed an extra 6 days. Purple parking said just pay on your return for the extra 6 days at £10 per day. On return it proved to be very straight forward and cost me an extra £60, which was very acceptable. The Hilton hotel outbound was very nice and comfortable.

Mr Hill, 11 Jun 2022

Hilton
5 out of 5

Purpleparking very efficient. Dropped at terminal with plenty of time. Instructions to hotel stated not great stated via walkway however we struggled to find the start of the walkway. instructions need amending to say go up in the lift to car park level (above bus drop off) to find any signs saying Hilton Hotel. once there staff were helpful. room was clean and comfortable. restaurant staff very friendly. There were lots of signs on every level for The Marriott but insufficient signage for the Hilton! We had an early flight so only stayed one night but it was a relaxing way to start our holiday.

Mrs Letchford, 07 Jun 2022

Hilton
5 out of 5

Hotel was good, but, we didn’t think we got an executive room as booked. Also, as I booked through you I didn’t get my diamond membership advantages. The park and ride staff were excellent, both dropping off and on return.

Mr Stevens, 06 Jun 2022

Hilton
5 out of 5

Used Purple Parking at Gatwick, which was easy relatively stress free. Happy to do so again as the staff were welcoming and quickly resolved any issues.

Mr Campbell, 07 Jun 2022

Hampton by Hilton with breakfast
4 out of 5

Took a while to check in as no staff around. Purple Parking ewere fine.

Mr Ayling, 05 Jun 2022

Hampton by Hilton with breakfast
5 out of 5

We landed at Gatwick South on a TAP flight as expected but had to wait for the car to be delivered, presumably from Gatwick North.

Mr Taylor, 05 Jun 2022

Hampton by Hilton with breakfast
4 out of 5

Every stage was easy and I was well informed throughout.

Ms Jones, 04 Jun 2022

Hilton
5 out of 5