Gatwick Hilton Hotel Reviews

Nice room. Very helpful staff. Easy walk to terminal

Mr Stead, 04 Jun 2022

Hilton
5 out of 5

Very poor communication re where to find the parking drop off Very rude staff

Mrs Hosein, 04 Jun 2022

Hampton by Hilton with breakfast
1 out of 5

Have previously left the car at the overnight hotel but now much prefere this meet and greet service. You simply leave the car with Holiday Extras at the airport, phone them as you pick up your bags on return and your car is waiting for you. A simple hand-over process, the driver was prompt and courteous - a very slick experience.

Mr Squires, 03 Jun 2022

Hampton by Hilton with breakfast
5 out of 5

Your app took us to another “purple parking” then we had to find the correct one (miles away) very stressful when it’s meant to be seamless

Mrs Smith, 03 Jun 2022

Hampton by Hilton with breakfast
1 out of 5

Maple parking not clear when you ring where to find them on return!

Mrs Baker, 02 Jun 2022

Hilton
4 out of 5

Had to wait 50 mins for car to arrive on return collection which was disappointing

Mr Green, 03 Jun 2022

Hilton
4 out of 5

Didn’t realise that parking was off site but managed to use transit bus satisfactory.

Mr Dodd, 01 Jun 2022

Hilton
4 out of 5

Lovely men who work for the parking company. Very efficient and kind.

Mr Amos, 31 May 2022

Hilton
5 out of 5

All ok.

Mrs Dixon, 30 May 2022

Hilton
5 out of 5

Biscuit crumbs on furniture,dried toothpaste on sink,dust on extractor fan that has been there for a while (pictures to prove this) Restaurant was expensive for what it was Ordered meals and a guy with a sweaty shirt picked up our meals when a waitress said they were for her customer and pointed to our table he slammed them down and shouted to her he can’t do everything Wife sent her salad back as there was as so much dressing on it was inedible Disappointed with our stay to be honest

Mr Hanlon, 30 May 2022

Hilton
2 out of 5

Best service and experience we have ever had. Amazing and helpful staff

Miss Hills, 29 May 2022

Hampton by Hilton with breakfast
5 out of 5

The hotel is ideally situated, the room was basic but acceptable however we felt that the restaurant let the hotel down. We were told that we could only use our voucher in one restaurant. The food was very expensive and the service was terrible.

Mr Brightman, 29 May 2022

Hilton
4 out of 5

Stayed at Hilton, South Terminal. confusing signage in terminal meant I took a very roundabout route to find hotel. Facilities at hotel good and reception staff pleasant. Reasonable food in restaurant, though pricey.

Mrs Short, 29 May 2022

Hilton
3 out of 5

Purple parking has no signs on nearby roads so was hoping Satnav would be enough but kept going round in circles had to stop at a nearby tradesman for directions.

Mr Good, 29 May 2022

Hampton by Hilton with breakfast
3 out of 5

Phoned prior to arrival at Gatwick Hilton but no reply from Holiday Extras line. Arrived at Hilton - no sign of Holiday Extras personnel. Phoned again and was told a member of staff would be with us in about 15 minutes. Gatwick Hilton is good - good service and quiet. Return was not a problem and car arrived as we walked into the meeting point.

Mr Cunningham, 28 May 2022

Hilton
5 out of 5

yes everything went very well was a good service from hotel and the company who collected our car

Mrs Moore, 27 May 2022

Hilton
5 out of 5

Meet and Greet was efficient and prompt from very friendly staff. Excellent.

Mr Rogers, 28 May 2022

Hilton
5 out of 5

Very poor signage at the airport for maple parking. Once car dropped off there was very poor signage for the Hampton at Hilton.

Mrs Wilson, 27 May 2022

Hampton by Hilton with breakfast
3 out of 5

Room great. Evening meal menu was dire...we went to the Premier Inn instead. Breakfast was good.

Mr Francis, 26 May 2022

Hampton by Hilton with breakfast
5 out of 5

Everything was fine on arrival, on return however things went dramatically down hill, the car couldn’t be delivered due to not able to start, taken to a overspill (no CCTV) car park, after an 6 hours our service provider arrived, a further 2 hours to determine that the car whilst in care by meet and greet company. The car had an attempted theft and thief’s had tried to bypass wiring basically leaving the vehicle useless, had to arrange a taxi home some miles (£400+) and now having to arrange collection for repair whilst hiring a car. Put a complaint in via website with “it can take 30 days to respond”

Mr Stacey, 26 May 2022

Hilton
1 out of 5

Hotel reception staff very helpful, room clean and nice and easy to walk in morning to check in

Mr Glover, 25 May 2022

Hilton
5 out of 5

It wasn't as smooth as I would have liked as the hotel didn't have a record of my booking reference, however the Parking staff did. The hotel went out of their way to ensure that we did have a room to stay in and the following morning confirmed that the error was with them and that they had found our booking so there was no extra cost to me.

Mr Gaffey, 25 May 2022

Hilton
5 out of 5

Staff are excellent as always

Mr Barber, 24 May 2022

Hampton by Hilton with breakfast
5 out of 5

I could not adjust the aircon

Mrs Samuel, 24 May 2022

Hilton
4 out of 5

Good rooms

Mr Bennett, 23 May 2022

Hilton
5 out of 5

Hotel was great. Staff great. Sadly when returning and phoning to collect the car the Gentleman was so rude and actually put the phone down on me!

Mrs Stargatt, 22 May 2022

Hilton
5 out of 5

Everything went smoothly and we had a comfortable night.

Mrs Burden, 22 May 2022

Hilton
4 out of 5

Hotel had very few of the advertised extras open

Mrs Webster, 22 May 2022

Hilton
4 out of 5

Stayed at Hilton on Gatwick south terminal.Brilliant for flights and rail transfers. Will use again

Mr Lashbrook, 21 May 2022

Hilton
5 out of 5

We booked a room for 3 adults we had a big double and two very comfortable singles too. Check in easy. Your key must be used for going up in lifts which is comforting to know as not anyone can use them. Room spacious and clean.

Mrs Parsons, 21 May 2022

Hilton
5 out of 5

All good and easy

Mr Kirk, 20 May 2022

Hilton
5 out of 5

First class service with no hassle

Mr Chester, 20 May 2022

Hampton by Hilton with breakfast
5 out of 5

You booked us into the wrong hotel! You caused a disabled woman to collapse from exhaustion because of this. You were unavailable to help us by chat or phone. It will take 5 weeks to process our complaint. Your service is a confidence trick!

Mr Connelly, 20 May 2022

Hilton
1 out of 5

Great hotel, excellent position for Gatwick South Terminal. Good restaurant. Will certainly use again.

Mr Bolland, 19 May 2022

Hilton
5 out of 5

The hotel room was fine, as was breakfast in the morning. However, I was disappointed with dinner. It wasn't worth the £30 I paid for it. I have stayed at the Hilton a few times before and dinner in the evening was something to look forward to - plenty of choice and a wide selection. It was much reduced this time. Also, paying £14.65 for a ml glass of red wine is extortionate!

Mr Drew, 19 May 2022

Hilton
4 out of 5

Parking went really well, very organised and staff courteous. Hilton hotel comfortable and convenient for travel. Bar prices however far too high for holiday makers, based on business people on expense accounts

Mrs Shaw, 19 May 2022

Hilton
4 out of 5

Excellent hotel, drop off and collection of the car very efficient

Mrs Rowland, 17 May 2022

Hilton
5 out of 5

Yes, the hotel is very conveniently located and taking the car to the long term carpark the night before made our departure less stressful.

Mr Lee, 16 May 2022

Hilton
5 out of 5

Drop off was perfect ???? Pick was slower than i expected ( south terminal) Last time I used your service it was returning to north terminal ( brilliant)

Mrs Britton, 16 May 2022

Hilton
4 out of 5

Que for Hilton check was quite long. Restaurant choice too expensive. Beds comfortable, room lovely and quiet. Purple parking brilliant and all went smoothly

Mrs Warnes, 16 May 2022

Hilton
4 out of 5

Clean, comfortable, spacious, easy check in and out.

Mr Graves, 15 May 2022

Hilton
5 out of 5

Very easy booking process and when arriving at hotel the booking was very easy to find for me to check in and was quick Ideal hotel for travel from both terminals at Gatwick, especially the South terminal. Helpful staff and room as described with very comfy bed. Would stay again

Mrs Mckenzie, 12 May 2022

Hilton
5 out of 5

The hotel is further from the terminal than indicated but it is very comfortable, and the breakfast was good.

Mrs Middleton, 12 May 2022

Hilton
4 out of 5

Hotel was perfect for our stay and so easy to stroll across to the terminal

Mr Shaile, 09 May 2022

Hilton
5 out of 5

Yes it all went smoothly

Mr Hornsey, 09 May 2022

Hilton
5 out of 5

Hotel and parking was great. Food choices in hotel very minimal.

Mrs Shepherd, 09 May 2022

Hampton by Hilton with breakfast
4 out of 5

All went well, just a bit awkward to get to, but once there very convenient for the flight.

Mr Douglas, 08 May 2022

Hampton by Hilton with breakfast
5 out of 5

Parking was NOT what I all a meet and greet I'm disabled but still had to walk through a dirty smelling underground reception where they were very slow and unwelcoming then the hotel had not made up 3rd bed had to do it ourselves ordered food to room one meal arrived cold and no cider available at bar will not use service again

Mrs Gordon, 08 May 2022

Hampton by Hilton with breakfast
1 out of 5

Parking was easy , Location of hotel was great , hotel facilities ie restuarant very limited and poor menu , which let everything down

Mrs Ponting, 02 May 2022

Hampton by Hilton with breakfast
4 out of 5

Hilton hotel very comfortable and well appointed. Pick up of the car was smooth but no photos of the vehicle taken and the car was not checked by the staff member. Upon returning home we were advised to wait in orange level 1 car park. Car hadn’t arrived after some time-called maple pkg and they said the car was there-it was not. It took another staff member in the car park to call and locate the car which was brought to us from the Hilton-eventually! None of the staff were particularly bothered. Not great service!

Mrs Staff, 02 May 2022

Hilton
4 out of 5