Reviews for the Hilton Stansted

we were very happy with the service we received during our stay. This is the fourth time we have stayed at this hotel.

Mr Harris, 21 Sep 2017

Hilton
5 out of 5

Very helpful pleasant staff, comfortable room

Ms North, 20 Sep 2017

Hilton
5 out of 5

Very comfortable hotel just a few minutes walk from the terminal. Breakfast(very good) starts at 4am which is great for early morning flights

Mr Lock, 21 Sep 2017

Hampton by Hilton
5 out of 5

The Novotel was good value for money . The parking was easy and the staff very friendly . The whole stay before our flight was very relaxing.

Mrs Blackshaw, 18 Sep 2017

Hilton
5 out of 5

A special word of thanks for Gemma. I had muddled up the dates on my booking and she went to a great deal of trouble to sort out a new booking at short notice.

Mr Malone, 18 Sep 2017

Hampton by Hilton
4 out of 5

Excellent service and staff would not go anywhere else.

Mr Wickens, 16 Sep 2017

Hilton
5 out of 5

Very good indeed !

Mr Harwood, 17 Sep 2017

Hilton
5 out of 5

Everything was fine,except you directed us to the wrong hotel! This caused added stress - we arrived at the Hilton, which was several times mentioned on your email, only to find we were not booked into the Hilton but Novotel!!!!

Mr King, 14 Sep 2017

Hilton
5 out of 5

Everything as described excellent

Mr Williams, 13 Sep 2017

Hilton
5 out of 5

nice hotel very help.

Mrs Austin, 12 Sep 2017

Hilton
5 out of 5

Al went to plan

Mr Hardy, 09 Sep 2017

Hilton
5 out of 5

Excellent hotel with no problems at all. Straight forward airport transfer system

Mr Gilberthorpe, 08 Sep 2017

Hilton
5 out of 5

Staff very helpful We had an early flight so would recommend with as it took the stress out of driving on the morning of the flight

Miss Coombes, 06 Sep 2017

Hilton
5 out of 5

We boooed the hotel because the description said you could walk in 2 minutes , but the walk way was not finished so we had to get a transfer bus , now we would of booked a cheaper hotel as I only booked this one so we DIDNT. Need a transfer bus. The hotel itself was very nice and comfortable

Mrs Tomlinson, 07 Sep 2017

Hampton by Hilton
3 out of 5

Room needed updating but rest of facilities were very nice. Staff were very helpful.

Miss Davis, 04 Sep 2017

Hilton
5 out of 5

Booking in was quick and easy. Room was actually for a disabled person so no bath which we were hoping for and the room was looking tired and in need of decorating. As we were only staying for one night before flying on holiday it didn't matter.

Mr Cosh, 03 Sep 2017

Hilton
4 out of 5

Our experience was good apart from difficulty in finding our room! There is a lot of work still going on at hotel, even the cleaners couldn't understand the numbering of some of the rooms! but when we did find it we were pleased with cleaness of everything & the facilities were good everything seemed quite new. Unfortunately my daughter & family who we were travelling with us didn't have such a good experience! They arrived at 5.00pm to find there room was not ready and were given the 'run around' being lied to by the receptionist & cleaners. Twice they were told the room was ready before eventually told for the third time that it was ready which it was about 1.5 hrs later we took their luggage into our room & waited in the bar area until things were sorted! They were given a voucher for two drinks(with many restrictions) which they felt was inadequate for the unfortunate start to our holiday! They then sent a message of complaint on a social media site and never have response from it so, I think as far as my family are concerned Novotel needs to up their game.

Mrs Harvey, 02 Sep 2017

Hilton
4 out of 5

Staff were outstanding across the business. I suffer from a severe nut allergy and the restaurant staff were fantastic, when dealing with these requirements.

Ms Barrett, 31 Aug 2017

Hilton
5 out of 5

Parking at the Hampton by Hilton was straightforward. As we had an early morning flight, it made sense to get a good night's sleep first. The hotel has only been open for a few weeks. The room was quiet and very comfortable, but breakfast was pretty dreadful - the "orange juice" and "coffee" were both undrinkable and much of the "hot" food on offer was actually cold. The hotel is located very near the terminal and it is quite possible to walk it in a few minutes, but at present there is a hotel shuttle bus that makes frequent trips back and forth, which avoids the need to climb a lot of steps on arrival at the terminal. Overall, a really good experience, but I would skip the breakfast in future!

Mr Scamell, 27 Aug 2017

Hampton by Hilton
5 out of 5

Yes-- everything was perfect

Mrs Poole, 26 Aug 2017

Hilton
5 out of 5

There was no places left to park anywhere on site. People had parked on the side of the road, on the grass verges in front of the hotel, in any gap where there was actually meant to be walkway. When we approached the reception team they were very unhelpful and had no suggestions about where we could leave the car. Having no option but to leave the car in an unofficial space it was inevitable that our car would be scratched when we arrived home a week later.

Mr Biddle, 27 Aug 2017

Hilton
1 out of 5

Staff helpfl and hotel very good, bu tmy car was returned to us from the car park with 3 marks on the paint work.

Miss Eastwood, 22 Aug 2017

Hampton by Hilton
3 out of 5

Most convenient and a pleasant stay

Mrs O'brien, 20 Aug 2017

Hilton
5 out of 5

Staff were excellent & we were taken to the terminal by taxi. On our return we had to haul our luggage over a bridge because the advertised walkway hadn't been finished, not impressed.

Mr Ayers, 20 Aug 2017

Hampton by Hilton
3 out of 5

No things did not go smoothly. Firstly we did not book Novotel we only booked Meet and Greet at Stansted airport. When we arrived they did not have our booking even though we had your paperwork to confirm booking. They said that there had been problems with Holiday Extras bookings not getting through. This caused great stress at the time as we had a plane to catch and slowed everything down. There were others also who had no booking recognised. Everyone had to be rebooked. Meet and Greet were great at the time and very helpful. They had a huge volume of people coming in and some with no record. of booking This needs sorting out asap.

Mrs Howbrook, 18 Aug 2017

Hilton
1 out of 5

Staff a little slow to appear at the desk for check in. The room had not been serviced properly as there was no tea/ coffee/ milk.. Small but important when desperate after travel.

Mrs Hardy, 18 Aug 2017

Hilton
3 out of 5

The room and hotel was lovely. But the design of the shower and tray meant that as soon as you switch the shower on it flooded the bathroom after a minute!!!

Mr Weston, 17 Aug 2017

Hilton
1 out of 5

CHECK IN TOOK A LONG TIME ONCE AGAIN

Mrs Wright, 16 Aug 2017

Hilton
3 out of 5

When we booked this hotel with you it was called the Hilton. It has since changed to novotel which you failed to notify me of. So on the date of my stay I was driving around the airport area looking for a hotel that no longer existed, not the best start to your holidays.

Mr Macgregor, 15 Aug 2017

Hilton
4 out of 5

comfy bed .easy parking. close to airport value for money

Mrs Greenstreet, 14 Aug 2017

Hilton
5 out of 5

As described but be aware the restaurant is very expensive for a family at the hotel.

Ms Marriott, 14 Aug 2017

Hilton
4 out of 5

Everything went very smoothly. Hotel was lovely and although the car park was very busy we managed to find a parking space

Mrs Newsum, 14 Aug 2017

Hilton
5 out of 5

We believed we were booked into the Hilton Hotel, which we had stayed at before, but when we got there it had changed the name to Novotel. we turned around and went to the Airport to find the Hilton and they told us we were not booked with them and we were not the first to be chasing around for the right Hotel. Only when we went back to the Novotel did we find out that we should have been informed of the change. not a good start to our holiday !!!!!

Mr Bliss, 13 Aug 2017

Hilton
5 out of 5

Great room with all the facilities one needs. Had a very nice dinner ih the restaurant

Miss Wilson, 14 Aug 2017

Hilton
5 out of 5

Really easy - great location, lovely hotel, helpful staff and smooth transfers. Would definitely use again and recommend!

Miss Hunter, 12 Aug 2017

Hilton
5 out of 5

Nice hotel. Great staff. Bar food wasn't the best. The covered walkway which was advertised wasn't finished but a shuttle was provided but it was a pain on returning to pick up the car, as it involved quite a few stairs with luggage.

Mr Buxton, 11 Aug 2017

Hampton by Hilton
4 out of 5

Room was lovely, bed comfy , very polite and helpful lady in the bar that night who made me honey and lemon for my stinking head cold , breakfast , would have been a . Reason for only 7 , rude robotic mannered man on reception that night, not helpful , no welcome and no information for parking car , breakfast next morning etc , we had to ask everything and it seemed like we was putting him out . Also rude man in breakfast next day who dismissed us saying we hadn't paid for breakfast , we assured him we had 6 months in advance , he wouldn't believe us as smirked as if he had caught us out lying , it took some convincing and we showed our paperwork , he finally gave in , no apology and very rude attitude . Some of the staff need serious training !

Mr Wood, 10 Aug 2017

Hilton
4 out of 5

The facilities were excellent and the staff extremely helpful.

Mrs Perry, 08 Aug 2017

Hilton
5 out of 5

Staff were excellent enjoyable experience

Mr Mills, 08 Aug 2017

Hilton
4 out of 5

Very disappointing stay at Novotel. The accommodation was booked (in June) for Hilton Hotel Stansted- this hotel no longer exists but no-one had contacted me to inform me of this fact, spent minutes driving around looking for Hilton Hotel. Stayed at hotel before and after flight, room after return flight in need of modernising. very poor supply of cold water in bathroom resulting in very hot water in sink, toilet flush took some time for cistern to refill.

Mrs Anthony, 07 Aug 2017

Hilton
3 out of 5

everyone very helpful. Hotel very adequate.

Mr Bradley, 06 Aug 2017

Hilton
5 out of 5

On check in we were given a room with 2 single beds not a double bed as requested. When we went back down to reception there was an issue with room availability and it took minutes for a suitable room to be found for us due to some spare rooms not on the computer system. This would not normally have caused much concern but it was 1am in the morning, our flight from Santander had been delayed and we just wanted to go to bed.

Mr Foster, 07 Aug 2017

Hilton
4 out of 5

The Hotel was lovely, very clean modern and the staff were very polite & helpful. The only thing that let them down was the quality of the evening meal we had. The steak was not great quality, tough & fatty and the pizza tasted like a cheap supermarket brand with toppings added on. However i would stay here again but would consider other options for meals.

Mrs Colk, 05 Aug 2017

Hilton
5 out of 5

Brilliant hotel really close to the terminal with an efficient shuttle bus. Plus we had a lovely meal too. A really relaxing start to the holiday.

Mr Head, 06 Aug 2017

Hilton
5 out of 5

All staff very helpful.

Mrs Killick, 05 Aug 2017

Hilton
5 out of 5

Everything as expected, room very good and parking excellent. Restaurant good, service abit slow but very attentive.

Mrs Askew, 04 Aug 2017

Hilton
5 out of 5

The facilities were not as described. I received an email telling me that despite rebranding to Novotel my stay would be exactly the same. But all the spa facilities were shut - no pool for example, and the gym was not fully functioning. Therefore I feel misled by your website and that I paid too much for my stay at this hotel.

Ms Brewer, 01 Aug 2017

Hilton
1 out of 5

Very convenient, staff most helpful when we had a problem with our room.

Mr Wike, 31 Jul 2017

Hilton
4 out of 5

Lovely comfortable hotel, very helpful & welcoming staff, good food too, even late at night.

Mrs Ledley, 26 Jul 2017

Hilton
5 out of 5

Yes good. Restaurant a bit pricy.

Mrs Warner, 25 Jul 2017

Hilton
5 out of 5