Holiday Extras customers who booked the No1 Lounge at Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 651 - 700 of 1669
Staff are unhelpful and miserable. It was over subscribed and no seats. We asked why they couldn’t open an area roped off and she said it was for reserved guests only? Another member of staff did then open it as there were lots of people with no seating
Mr Robins, 27 May 2018
No1 Lounge, North Terminal
3 out of 5
Easy to find, very helpful staff, will use again .Thanks.
Mr Mcalister, 18 May 2018
No1 Lounge, North Terminal
5 out of 5
The air condition seemed off for a lot of the time there made it abit uncomfortable, could have had extra bar staff , people were doubleing up. The food was good. Overall a first visit, a pleasent start to your holiday feeling differ to those 'outside.
Mr Gillam, 19 May 2018
No1 Lounge, North Terminal
4 out of 5
Facilities were comfortable, relaxed and the staff were helpful and attentive. Great value for money
Mrs Knight-Primonat, 17 May 2018
No1 Lounge, North Terminal
5 out of 5
Yes, food ok, would be good to be told about quiet area and how to order hot food (you have to Oder at Bar, not an obvious thing!) otherwise a good experience, but I arrived at 4-30...... Only complaint the lounge was extremely cold, I was told this was Gatwick fault as due to the recent hot spell, Gatwick had increased air con. Take a sweater brrrrrrr. I think it would be very crowded at peak times.
Ms Burgess-Salisbu, 16 May 2018
No1 Lounge, South Terminal
5 out of 5
It was amazing the only thing that let it down the food run out at one point
Mrs Collins, 13 May 2018
No1 Lounge, North Terminal
5 out of 5
Now they’ve changed to a help yourself buffet fantastic choice of food and constantly refilled fresh. Bar staff are great and comfy surroundings to relax in while you wait. Already booked for our next trip
Mrs Baker, 09 May 2018
No1 Lounge, North Terminal
5 out of 5
Staff very helpful especially when I thought there was no seating left. Very Busy Place
Mr Webb, 07 May 2018
No1 Lounge, North Terminal
5 out of 5
Excellent facilities. Lovely food and drink. I won't travel again without it!!
Miss Luscombe, 06 May 2018
No1 Lounge, North Terminal
5 out of 5
As expected for a lounge.friendly welcome by booking staff.same goes for serving staff at breakfast.very nice.good conversation with bar staff and even table waiting staff. Easy relaxed feeling with comfy seating. Better than terminal mayhem trying to find seating at food areas.1 point may help that it would be great if each customer if required could be given a complimentary bottle of water.
Mr Silsbury, 06 May 2018
No1 Lounge, North Terminal
5 out of 5
Everything was very comfortable, the food was fresh and plentiful. It is a very nice way to begin your traveling, a relaxing beginning to a holiday, thank you.
Mrs King, 01 May 2018
No1 Lounge, South Terminal
5 out of 5
Poor food choice, overcrowded at times, dress code not honoured guests entered in tracksuits and flip flops
Mr Longstaff, 30 Apr 2018
No1 Lounge, South Terminal
1 out of 5
Staff were very helpful, lounge was clean & tidy. The only thing I think could be improved was the selection of food. It was very limited in comparison to other loung scive used yet was the most expensive. A wider selection would improve the overall experience.
Mrs Mcwilliams, 29 Apr 2018
No1 Lounge, North Terminal
5 out of 5
Decent lounge. Too few toilets (2 cubicles for men) Food was nice with waiter service for cooked items. Glad we booked as they were turning people who hadn't away!
Mr Ding, 28 Apr 2018
No1 Lounge, South Terminal
4 out of 5
The lounge provided a great start to our holiday. A lovely breakfast was served and a huge range of drinks. Very busy though and felt there were to many people in the lounge to enjoy the comforts.
Mrs Iles, 27 Apr 2018
No1 Lounge, North Terminal
4 out of 5
Booked the lounge to relax in before a long flight was adequate although food choice was pretty poor at the time of our visit .Drinks were of good quality and plenty of choice .
Mr Coote, 26 Apr 2018
No1 Lounge, North Terminal
5 out of 5
Everything went smoothly,as usual. We have used Holidayextras for many years.
Mr Barclay, 25 Apr 2018
No1 Lounge, South Terminal
5 out of 5
Both the airport lounge and the taxi service went smoothly with no hiccups would be nice to have an agent number for the taxi just in case of any issues.
Mr White, 24 Apr 2018
No1 Lounge, North Terminal
5 out of 5
Easiest arrangement for parking we’ve had would recommend to anyone looking for hassle free parking
Mr Fowler, 15 Apr 2018
No1 Lounge, North Terminal
5 out of 5
Holiday Extras were very helpful when the airport lounge we booked was closed for refurbishment so arranged an alternative. Can’t fault Holiday Extras but No 1 Lounge has really gone downhill. I have used this lounge previously and always thought it was good but my last visit was disappointing.
Ms Frankham, 13 Apr 2018
No1 Lounge, North Terminal
5 out of 5
The No1 lounge at Gatwick North terminal is a disgrace. The seating area and the food on offer are not good. We would rather stay in the departure lounge than experience that again
Mrs Hewitt, 13 Apr 2018
No1 Lounge, North Terminal
1 out of 5
Very disappointed that using the lounge after 7pm was like we shouldn’t be in there. There was very little choice of food and had to wait a good while for replenishments. I do understand that obviously it’s not good to waste food & it is near to the lounge closing but the few staff that were on duty were rather hard to summon-so unlike previous day visits when they can’t do enough to assist & please customers. In future I will probably only book the lounge if our flight is before 6pm
Mrs Lewis, 11 Apr 2018
No1 Lounge, North Terminal
4 out of 5
Better than expected
Miss Mcfadyen, 24 Mar 2018
No1 Lounge, North Terminal
5 out of 5
As usual all aspects of the experience went to plan.
Mrs Ennew, 24 Mar 2018
No1 Lounge, North Terminal
5 out of 5
Every thing went well
Mr Mcdaniel, 24 Mar 2018
No1 Lounge, South Terminal
5 out of 5
I thought when my car was parked at the hotel nobody had access to my keys as they were in a secure box that only I could access with my printed bar coded ticket ... when I returned my car had been moved to another area in the car park .... that is not what I was told ... not happy
Mr Tidman, 22 Mar 2018
No1 Lounge, South Terminal
4 out of 5
The lounge was nice enough but I didn’t find the staff very welcoming. And the coffee machine coffee was awful
Miss Downing, 13 Mar 2018
No1 Lounge, South Terminal
2 out of 5
Everything was perfect
Mrs Gallie, 17 Feb 2018
No1 Lounge, South Terminal
5 out of 5
Booked Hilton hotel with purple parking. Very easy. Staff friendly. Room was clean and comfortable. Would use it again.
Mrs Stahly, 17 Feb 2018
No1 Lounge, South Terminal
5 out of 5
Thought the service was slow and poor value
Mrs Rawnsley, 10 Feb 2018
No1 Lounge, North Terminal
4 out of 5
very helpful
Mr Nelms, 08 Feb 2018
No1 Lounge, South Terminal
5 out of 5
All went well, but larger hot breakfasts would be nice
Mr Webb, 30 Jan 2018
No1 Lounge, North Terminal
5 out of 5
No problems
Mrs Cousner, 25 Jan 2018
No1 Lounge, South Terminal
5 out of 5
No 1 airport lounge fully met our expectations
Mr Lockyer, 19 Jan 2018
No1 Lounge, South Terminal
5 out of 5
Facilities as described staff were helpful
Mr Oram, 19 Jan 2018
No1 Lounge, South Terminal
4 out of 5
I have used you a few times recently so will assume you are referring to Gatwick Lounge and parking? Both excellent, easy to use. Food options in the lounge are a bit cheap and nasty but it’s clean, quiet and the staff are nice. Parking was great. Much better than either I have used at Heathrow.
Mrs Dever, 17 Jan 2018
No1 Lounge, North Terminal
5 out of 5
All good
Mrs Brewer, 13 Jan 2018
No1 Lounge, South Terminal
5 out of 5
everything went smoothly from arrival to departure nice room easy transfers close to airport
Mr Yarborough, 12 Jan 2018
No1 Lounge, North Terminal
5 out of 5
No problems at all.
Mr Codman, 05 Jan 2018
No1 Lounge, South Terminal
5 out of 5
Everything was as described. The loung was lovely and we would definitely choose this one again over the cheaper alternatives!
Mr Berrow, 02 Jan 2018
No1 Lounge, South Terminal
5 out of 5
Absolute brilliant hassle free would definitely use again Thank you
Mrs Smith, 30 Dec 2017
No1 Lounge, South Terminal
5 out of 5
Problem trying to telephone meet and greet service. Once you phone the number to let you know you are near, obviously on a hands free mobile, the service then asks you to key “1†to get to the right department- how can you do that while you are driving? Impossible.
Mr Sanders, 25 Dec 2017
No1 Lounge, South Terminal
5 out of 5
We arrived early as traffic on m25 was much quieter than usual. We where booked for lounge at 3.30 but arrived at 2.45 instead and even though explained husband is registered disabled due to knee replacement that went wrong they refused us entry until 3.15. As previous regular visitors found service lacking and attitude uncaring!!
Mrs Cook, 21 Dec 2017
No1 Lounge, South Terminal
4 out of 5
Needing assistance, l was brought to the lounge in a wheelchair and then sat on a sofa. I asked for a glass of wine and some lunch, l was told l should help myself. When l explained that l was disabled all l got was a ‘tut’ as the young lady went to get my order. Maybe she had an off day, but being made to feel that it was my fault was not very pleasant . The lounge was fine, food good and hot. Perhaps some staff training ?
Mrs Creighton, 19 Dec 2017
No1 Lounge, North Terminal
4 out of 5
exactly as described, staff are pleasant and helpful
Mr Landymore, 18 Dec 2017
No1 Lounge, North Terminal
5 out of 5
Everything went very smoothly and certainly got our holiday off to a good start.
Mrs Green, 16 Dec 2017
No1 Lounge, South Terminal
5 out of 5
Yes but the food was terrible at the airport inn and no where mere wort 12.00 I paid up frount
Mrs Barrey, 16 Dec 2017
No1 Lounge, North Terminal
5 out of 5
It ran like clockwork, as we many previous bookings with yourselves
Mrs Hurst, 15 Dec 2017
No1 Lounge, South Terminal
5 out of 5
Absolutely superb.
Mr Isted, 13 Dec 2017
No1 Lounge, South Terminal
5 out of 5
I booked through you for my daughter who was travelling with friends. This is the second time I booked with you and at her insistence so I am very happy that my daughter is happy with your service. It gives me peace of mind. Thank you.
Miss St.Vie, 12 Dec 2017
No1 Lounge, North Terminal
5 out of 5
Viewing reviews 651 - 700 of 1669