Holiday Extras customers who booked the No1 Lounge at Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 751 - 800 of 1669
Excellent service with awake staff who spotted a double booking which was a technology glitch
Mrs Snow, 24 Oct 2017
No1 Lounge, North Terminal
5 out of 5
yes no problems at all will come again.
Mr Hewinson, 23 Oct 2017
No1 Lounge, South Terminal
5 out of 5
Yes your staff were very helpful the lounge was better than ever the service was great getting my wife into the lounge was easy
Mr Woolford, 23 Oct 2017
No1 Lounge, South Terminal
5 out of 5
It was a very busy Saturday morning the bar was extremely busy but only one barman on not a great start. Also you have changed only one hot meal per person was quite dissapointed this had changed .
Mr Mcgreevy, 22 Oct 2017
No1 Lounge, North Terminal
4 out of 5
The food was cold and completely unedible, very limited choice
Mr Winwood, 21 Oct 2017
No1 Lounge, North Terminal
1 out of 5
Absolutely great, great service
Mr James, 21 Oct 2017
No1 Lounge, North Terminal
5 out of 5
It was lovely perfect start to our holiday
Mrs Flory, 20 Oct 2017
No1 Lounge, South Terminal
5 out of 5
Lovely place. Very helpful and attentive staff. Would definitely recommend as a relaxing way to start your holiday
Mrs Eastman, 20 Oct 2017
No1 Lounge, South Terminal
5 out of 5
Food was not unlimited as stated and very small portions
Mrs Heir, 20 Oct 2017
No1 Lounge, South Terminal
3 out of 5
Facilities fine and friendly staff
Mr Stobbie, 19 Oct 2017
No1 Lounge, South Terminal
5 out of 5
Reduce the level of background music in the main lounge - I did not realise at first that there was a quieter are set aside from the main area.
Mr Cordiner, 18 Oct 2017
No1 Lounge, South Terminal
5 out of 5
Friendly staff, clean, tasty food
Miss Heini, 19 Oct 2017
No1 Lounge, South Terminal
5 out of 5
More variety of food would be nice. It was comfortable, well managed. Staff were very helpful.
Mrs Firth, 19 Oct 2017
No1 Lounge, South Terminal
4 out of 5
Poor selection - dry egg/bacon rolls, croissants. The only thing I could eat as a coeliac was fruit. The escapes lounge at Stansted is much better and quite honestly better value for money.
Mrs Cook, 18 Oct 2017
No1 Lounge, South Terminal
1 out of 5
Perhaps a bigger choice of hot food
Mr Grimsell, 17 Oct 2017
No1 Lounge, South Terminal
5 out of 5
Voucher given out on arrival to get a very small microwave plane meal. Not self service as discribed
Mr Bolton, 18 Oct 2017
No1 Lounge, South Terminal
1 out of 5
We always book with Holiday Extras as fantastic price and billion customer service
Miss Watson, 17 Oct 2017
No1 Lounge, South Terminal
5 out of 5
Just a very comfortable and relaxed lounge area with complementary food and drink
Mr Stuart, 15 Oct 2017
No1 Lounge, South Terminal
5 out of 5
There is nothing at all in my opinion that could make any thing better that what it is. Excellent
Mrs Lockhart, 14 Oct 2017
No1 Lounge, South Terminal
5 out of 5
Too busy. Noisy enviroment too may children poor selection of food. Only one bacon roll per person.
Mr Tomsett, 15 Oct 2017
No1 Lounge, North Terminal
5 out of 5
everything perfect thank you
Mr Wilson, 14 Oct 2017
No1 Lounge, South Terminal
5 out of 5
Not such comfy seating as I expected. Couldn't see or hear flight information
Mrs Lau, 14 Oct 2017
No1 Lounge, North Terminal
4 out of 5
Was self service in effect. Toilets needed checked more often but no staff about to restock them or indeed put out bowls for cereals. Disappointing will not use it next time we travel in Feb
Mr Miles, 14 Oct 2017
No1 Lounge, South Terminal
3 out of 5
No hot food nothing to eat except olives tables dirty no place to sit good job my husband was in a wheelchair at least he was sitting spent all off fifteen minutes wasn’t worth the £57 we paid
Mrs Goward, 14 Oct 2017
No1 Lounge, South Terminal
1 out of 5
Great lounge and plenty of choices on food and drinks
Mr Masters, 13 Oct 2017
No1 Lounge, North Terminal
5 out of 5
Food quality was poor and choices very limited. Long queues to get drinks. Staff were nice but bar understaffed.
Mr Edwards, 13 Oct 2017
No1 Lounge, South Terminal
3 out of 5
Breakfast rolls not good!Facilities ok , staff pleasant having to deal with a few complaints from other travellers. Might just have been a bad morning .
Mr Wicks, 13 Oct 2017
No1 Lounge, South Terminal
2 out of 5
Yes everything was lovely.
Miss Hogbin, 12 Oct 2017
No1 Lounge, North Terminal
5 out of 5
All staff were very friendly and helpful, from check-in to leaving for the Departure Gate. Food and drink was of good quality and plentiful - especially the bacon rolls and orange juice. Facilities for washing and shaving are good but changing facilities could be improved. I took my own towel but there was no information on hire/sale of towels. A nice, comfortable area for sitting or relaxing before a flight with electrical sockets for using a laptop or charging electronic gadgets. No complaints about this Lounge and I will definitely visit there before my next flight out of Gatwick.
Mr Harrington, 11 Oct 2017
No1 Lounge, South Terminal
4 out of 5
Very good help from the Staff
Mr Donovan, 09 Oct 2017
No1 Lounge, South Terminal
5 out of 5
Staff were very friendly and helpful
Mrs Tanner, 08 Oct 2017
No1 Lounge, South Terminal
5 out of 5
Staff friendly , plenty of seats and clean toilets.
Mr Macdonald, 07 Oct 2017
No1 Lounge, North Terminal
5 out of 5
Very helpful and easy to use web site
Mr Duck, 07 Oct 2017
No1 Lounge, South Terminal
5 out of 5
Service was awful. Ordered breakfast (bacon roll) at 04:15 and it arrived at 05:10 - 5 minutes before I had to leave the lounge. Staff were not ready for customers and there were not enough staff serving to cope with the demand. All in all a stressful experience. Unfortunately No.1 is the only lounge that opens early so I don't have any other choice or definately wouldn't use it again. Much prefer the Aspire lounges - they're cheaper too.
Mrs Cox, 06 Oct 2017
No1 Lounge, North Terminal
1 out of 5
Very good
Mrs Thompson, 03 Oct 2017
No1 Lounge, South Terminal
5 out of 5
Very. Pleasant time in your lounge. Staff very friendly and helpful.
Mr Mardell, 03 Oct 2017
No1 Lounge, North Terminal
5 out of 5
The lounge was promoted as a relaxing area where you could enjoy a glass of processo amongst other things, the area was packed and we had difficulty finding somewhere to sit, were told there was no processo, the food was basic , a fishfinger roll was just that ! No side salad or french fries to make it look nice, just a white roll on a plate.
Mrs Bassett, 03 Oct 2017
No1 Lounge, North Terminal
1 out of 5
It's great to be able to sit comfortably and quietly knowing I can eat and drink in peace. The staff are always very pleasant.
Mrs Brooks, 03 Oct 2017
No1 Lounge, North Terminal
5 out of 5
Lack seating,no one monitoring luggage on seats. Food selection and food size. Felt it wasn't value for money.
Mr Atley, 02 Oct 2017
No1 Lounge, South Terminal
3 out of 5
Everything was good but didn't like the sofa seating and eating off low tables
Mr Wright, 01 Oct 2017
No1 Lounge, North Terminal
4 out of 5
Enjoyed the experience, first time in this lounge.
Mrs Terry, 01 Oct 2017
No1 Lounge, South Terminal
5 out of 5
When we arrived it was extremely busy and there was no one to greet us and explain where everything was. Initially we had to sit in the library. However, the service was excellent and, when our flight was delayed we were able to have a comfortable place to wait. The food and drinks were plentiful and of excellent standard. We will definitely use the airport lounge again.
Ms Waygood, 30 Sep 2017
No1 Lounge, South Terminal
5 out of 5
didn't realise only one hot dish was availiable per person until we went to bar to order,and had to hand menu over,everyone in the lounge was chasing about getting their menus off their partners after waiting in line you had to queue again.very frustrating,
Mrs Russell, 29 Sep 2017
No1 Lounge, North Terminal
4 out of 5
Staff very helpful. It's a nice relaxing environment to start the holiday.We will always start our holiday this way.
Mrs Turner, 27 Sep 2017
No1 Lounge, South Terminal
4 out of 5
Yes it was awesome
Mr Hillier, 26 Sep 2017
No1 Lounge, South Terminal
5 out of 5
Facilities very good.staff excellent. Downside wasn't told nor was it signed that would we could order a hot breakfast different to the microwaved rolls.
Mrs Butler, 25 Sep 2017
No1 Lounge, North Terminal
5 out of 5
Brilliant I travelled with autistic son and a 78 and 82 in laws I emailed the lounge the day before and they reserved a table in a quiet place for us excellent
Mrs Weaving, 25 Sep 2017
No1 Lounge, North Terminal
5 out of 5
food was slow to arrive and it was only a ploughman's and also the choice of food after 12.00 pm was very limited
Ms Melville, 25 Sep 2017
No1 Lounge, North Terminal
3 out of 5
Yes veey helpful and polite
Mr Taylor, 24 Sep 2017
No1 Lounge, South Terminal
5 out of 5
The TLT bus and driver was excellent. Communication was not good on telling us where and when to pick up
Mrs Wheeler, 24 Sep 2017
No1 Lounge, North Terminal
5 out of 5
Viewing reviews 751 - 800 of 1669