Holiday Extras customers who booked the No1 Lounge at Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 1101 - 1150 of 1669
Staff were pleasant and constantly tidying up, however, the bar service system needs altering, we waited ages to be served while other people who arrived after us got served quicker, a queue system is definitely needed. My husbands fish sandwich was served cold and left a lot to be desired. The 'bistro' menu didn't seem to work. A more expensive lounge but not worth the extra money.
Mrs Johnson, 22 Jul 2016
No1 Lounge, North Terminal
2 out of 5
Everything was very smooth, good waitress service.
Mr Burgess, 21 Jul 2016
No1 Lounge, South Terminal
5 out of 5
The lounge is great before your flight
Mr Miller, 19 Jul 2016
No1 Lounge, North Terminal
5 out of 5
Lounge was okay but food choices very limited as were the drinks. Not really worth the £50-odd we paid for two beers and two extremely cheaply made fish finger rolls. Not much space in the lounge either and we bought tickets as we wanted a relaxing start to our honeymoon. It wouldn't have been any less relaxing in the main departure lounge.
Mr Gillen, 19 Jul 2016
No1 Lounge, North Terminal
3 out of 5
All perfect
Mr Moreland, 19 Jul 2016
No1 Lounge, North Terminal
5 out of 5
Yes staff were very helpful. It was a very relaxing way to start a holiday away from the crowds. The food was very enjoyable. We had sufficient. We enjoyed a couple of glasses of wine. Excellent. We will definitely book Number 1lounge again. Definitely worth the money. Thank you for a great start to our holiday. Mavis & Roy Wise
Mrs Wise, 19 Jul 2016
No1 Lounge, South Terminal
5 out of 5
Everything was great. Plenty of seating, staff were friendly and the drinks were cold... what more could you ask for?
Mr Barrass, 18 Jul 2016
No1 Lounge, South Terminal
5 out of 5
Noisy, restricted availability of food. More like a motorway service station. Not a very comfortable experience.
Mr Clark, 18 Jul 2016
No1 Lounge, South Terminal
3 out of 5
Yes all were polite. What would be nice if they offered a cocktail of the day as I understand they don't do cocktails
Mrs Pearson, 18 Jul 2016
No1 Lounge, North Terminal
5 out of 5
Very relaxing and good service by the staff.
Mr Dance, 16 Jul 2016
No1 Lounge, North Terminal
4 out of 5
I arrived a little late and was worried that I had not printed out my booking. But the staff were very friendly and I merely had to give my name to verify my booking. The food was tasty and the buffet was well set out. I personally would have liked to be able to order a plain cheese and tomato sandwich but overall i enjoyed just being able to relax during my very lengthy layover.
Mrs Gihwala, 16 Jul 2016
No1 Lounge, North Terminal
5 out of 5
it was too expensive for what was offered
Mr Anderson, 14 Jul 2016
No1 Lounge, North Terminal
3 out of 5
Everything went smoothly an enjoyable experience
Mr Zubiena, 14 Jul 2016
No1 Lounge, North Terminal
5 out of 5
Excellent service. Away from the hustle and bustle of the departure lounge was peaceful and relaxing for me.
Mrs Ward, 12 Jul 2016
No1 Lounge, South Terminal
5 out of 5
Yes more or less. We were approaching closing time as our flight was delayed 10pm was a little rushed for us as it happened.
Mr Steel, 11 Jul 2016
No1 Lounge, North Terminal
5 out of 5
All very good and up to expectation.
Mr Bettridge, 10 Jul 2016
No1 Lounge, South Terminal
5 out of 5
Yes to all
Mr Jarvis, 08 Jul 2016
No1 Lounge, North Terminal
4 out of 5
Good comfortable lounge. Friendly staff.
Mrs Elkington, 06 Jul 2016
No1 Lounge, South Terminal
5 out of 5
Everything was fine
Mr Taylor, 07 Jul 2016
No1 Lounge, North Terminal
4 out of 5
The screening was very slow as too busy , too many people in the area ,wait for food, queued for drinks, no tme to relax and enjoy the experience.
Mr Utting, 05 Jul 2016
No1 Lounge, North Terminal
1 out of 5
Very helpful
Mrs Almomen, 05 Jul 2016
No1 Lounge, South Terminal
5 out of 5
Very helpful ,great facilities will book this again
Mr Kerr, 05 Jul 2016
No1 Lounge, North Terminal
5 out of 5
Everything went eell. My one complaint wasnI had to wait 25 minutes to get my food order as the member of staff forgot to put it through to the kitchen! Otherwise the staff were very pleasant
Mrs Cuthbert, 05 Jul 2016
No1 Lounge, North Terminal
5 out of 5
Yes
Mr Woolnough, 05 Jul 2016
No1 Lounge, North Terminal
5 out of 5
All good although did struggle for seating initially.
Mrs Morrell, 05 Jul 2016
No1 Lounge, South Terminal
4 out of 5
Staff helpful and welcoming.
Mr Clarke, 04 Jul 2016
No1 Lounge, South Terminal
5 out of 5
The carpets and some of the chairs were dirty and heavily stained, the food was at best was mediocre and the coffe was disgusting. The staff were not helpful at all. I also think for money you pay1 very small bacon roll is a bit of a joke
Mrs Friend, 04 Jul 2016
No1 Lounge, South Terminal
1 out of 5
Staff were very helpful.. Great value for money as always, will be booking again with you in November 😊
Mr Davies, 05 Jul 2016
No1 Lounge, North Terminal
5 out of 5
Everything was brilliant, such a lovely lounge. Breakfast was lovely, also croissants etc were topped up through out the morning. Staff were all pleasant and helpful.
Miss Harrison, 05 Jul 2016
No1 Lounge, North Terminal
5 out of 5
Staff helpful, but very bust. There was a long wait for food and queues at the bar.
Mrs Jones, 03 Jul 2016
No1 Lounge, North Terminal
5 out of 5
we have used the no 1 lounge gatwick regularly and since its refurbishment to cater for more customers we feel it has lost the personal touch. seating is no longer readily available at all times ,sundries ran out rapidly ie no clean cups and cutlery and service was much slower with the "hot " food barely warm. we would use the facility again but prefer the excellent value it used to provide . at heathrow we have decided against this in 3 weeks time as we had the same experince in february there.
Mrs Reeve, 03 Jul 2016
No1 Lounge, North Terminal
3 out of 5
Everything was marvellous - especially as we had a flight delay.
Mrs Bicker, 03 Jul 2016
No1 Lounge, North Terminal
5 out of 5
We look forward to visiting again when the new entrance works are complete
Mr Scanlan, 02 Jul 2016
No1 Lounge, South Terminal
5 out of 5
No knives. Waitress bring breakfast out didn't look walked straight past me and didn't ever bring my breakfast, I had to reorder. No butter.. Crowded.
Mr Cloutman, 03 Jul 2016
No1 Lounge, North Terminal
1 out of 5
A lovely relaxing atmosphere before the flight
Mr Field, 03 Jul 2016
No1 Lounge, South Terminal
5 out of 5
A very relaxed way start our trip. The staff were very are attentive and courteous.
Mr Tooke, 02 Jul 2016
No1 Lounge, North Terminal
5 out of 5
Very impressed. Staff helpful and frindly. Food good and the lounge was very nice Highly recommend to start your holiday this way
Mrs Fazekas, 01 Jul 2016
No1 Lounge, North Terminal
5 out of 5
We were delayed on our return journey so that we were a little rushed but were still looked after very well!
Mr Steel, 01 Jul 2016
No1 Lounge, South Terminal
5 out of 5
Sorry should be a 10. Staff were great services were also great thanks
Dr Bridge, 01 Jul 2016
No1 Lounge, South Terminal
1 out of 5
Excellent way to start a holiday
Mrs Mccallum, 30 Jun 2016
No1 Lounge, South Terminal
5 out of 5
we had to queue to get into into the lounge, even though we had the paperwork we printed, we had to wait for details to be checked on a computer. The lounge was very busy and after we had eaten, we found it difficult to find somewhere comfortable to sit
Mrs Fowler, 29 Jun 2016
No1 Lounge, North Terminal
3 out of 5
Too many children running around could not really enjoy it as much as we should have staff very good food ok
Mr Walls, 29 Jun 2016
No1 Lounge, North Terminal
4 out of 5
Waiting for a flight is never a great experience but waiting in a No 1 Lounge changes that. Free food and bar in very comfortable surroundings make it most pleasurable.
Mr Boyd, 29 Jun 2016
No1 Lounge, South Terminal
5 out of 5
Excellent - we will certainly use this lounge again
Mr Mawson, 29 Jun 2016
No1 Lounge, North Terminal
5 out of 5
it was very busy due to additional usage from BA user
Mr Tomlin, 27 Jun 2016
No1 Lounge, North Terminal
4 out of 5
no problems everything as before no complaints from us
Mr Gilchrist, 26 Jun 2016
No1 Lounge, North Terminal
5 out of 5
More seats or less people Allowed in as we could not find a seat
Mr Stack, 27 Jun 2016
No1 Lounge, North Terminal
1 out of 5
It was very busy and rather noisy
Mrs Bennett, 25 Jun 2016
No1 Lounge, North Terminal
4 out of 5
Yes. No complaints at all.
Mrs Gant, 26 Jun 2016
No1 Lounge, South Terminal
5 out of 5
Everything was as I expected. I would recommend Holiday extras for any travel requirements.
Mr James, 23 Jun 2016
No1 Lounge, North Terminal
5 out of 5
Viewing reviews 1101 - 1150 of 1669