Holiday Extras customers who booked the No1 Lounge at Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 1151 - 1200 of 1669
Veryhelpful
Mr Allen, 22 Jun 2016
No1 Lounge, South Terminal
5 out of 5
A very relexing lounge, plentiful food and drink
Mr Prior, 22 Jun 2016
No1 Lounge, South Terminal
5 out of 5
It was a surprise for my wife and she absolutely was thrilled at the experience given and how we was treated it made our holiday even more special and was a fantastic start, thank you. I work in a 77 employee industry and I have shared my experience with all of them.
Mr Wood, 29 Jun 2016
No1 Lounge, North Terminal
5 out of 5
Bar staff more interested in talking to each other and the lounge tables not clean, it took us ages to get someone to clean a table so we could sit diwn
Ms Kent, 22 Jun 2016
No1 Lounge, South Terminal
3 out of 5
All very good in new updated facilities. All staff very helpful and courteous.
Mr Stroh, 28 Jun 2016
No1 Lounge, South Terminal
5 out of 5
Very crowded, ordered breakfast as soon as we arrived in lounge. Our daughter didn't get hers because it took so long to arrive before our flight. Not worth the money I paid.
Mrs Mulcahy, 23 Jun 2016
No1 Lounge, North Terminal
1 out of 5
Would highly recommend doing this it makes the start to your holiday relaxing
Mrs Howdle, 20 Jun 2016
No1 Lounge, North Terminal
5 out of 5
everything was to the high standard as usual
Mr Griffiths, 20 Jun 2016
No1 Lounge, North Terminal
5 out of 5
Come in with our family expecting to relax no where to sit , soup ran out and and took half hour to be replaced
Miss Aldridge, 19 Jun 2016
No1 Lounge, North Terminal
1 out of 5
I ordered a fish finger sandwich, not very appetizing to look at. Needed some garnish. Food was quite slow, and very small portions.. my partner ordered the cheese board. Tiny portion... Nice cheese but hardly any of it... The lounge was veryrelXibg and comfortable, will definitely book again
Miss White, 18 Jun 2016
No1 Lounge, North Terminal
5 out of 5
Check in took to long to go through as there was no gates open for our particular flight it took over 2 hours which ment we only had 1 hour in the lounge so the meal and drinks were rushed
Mr Ross, 17 Jun 2016
No1 Lounge, North Terminal
1 out of 5
Staff very helpful,lounge very clean tidy & relaxing. Food well prepared. airport parking very easy & transfers good.
Mr Welch, 17 Jun 2016
No1 Lounge, South Terminal
5 out of 5
All very good. Thank you
Mr Walsh, 16 Jun 2016
No1 Lounge, North Terminal
5 out of 5
Lounge was totally overt crowded, it was supposed to be quiet and relaxing, it was anything but!!
Mr Wood, 16 Jun 2016
No1 Lounge, North Terminal
2 out of 5
Yes very helpful
Mr Brazier, 17 Jun 2016
No1 Lounge, North Terminal
5 out of 5
Staff were good but lounge was very busy, no where to sit so people squeezing between families. Limited food & when only one plate from the menu it was a very small portion
Mrs Sackett, 16 Jun 2016
No1 Lounge, North Terminal
2 out of 5
I tried to secure a refund within 24hrs of departure. Was (politely) advised that this was possible because the lounge could not re-sell the space. Rubbish!
Mr Burlace, 15 Jun 2016
No1 Lounge, North Terminal
1 out of 5
Yes very helpfull I had my 11 month old with me who makes a lot of mess. This was no problem go the lovely man that was cleaning up . Make the start of the holiday a lot more relaxing
Mrs Riddle, 16 Jun 2016
No1 Lounge, South Terminal
4 out of 5
Had to wait a long time for our food And cold when we got them
Mrs Cox, 15 Jun 2016
No1 Lounge, South Terminal
4 out of 5
There was no evidence of my booking on the system and I didn't receive the confirmation email until after our plane had departed but luckily I still had the webpage open showing the final stage of my booking and proof of payment otherwise I wouldn't have been able to enter the lounge. Because the lounge didn't have record of my name I was unable to log in and use the wifi which was disappointing and part of the service I has paid for.
Miss Hellens, 15 Jun 2016
No1 Lounge, South Terminal
5 out of 5
Overbooked - far too busy. Struggled to find a seat and felt rushed
Mrs Fallow-Hudson, 07 Jun 2016
No1 Lounge, North Terminal
1 out of 5
The lounge was full when we got there, which delayed seating for 20mins.Waiter very helpful, scanning for seats for u. Had to ask for cutle ry. Lady serving behind the bar was moaning because she had a long shift and wanted to go home.
Miss Russell, 12 Jun 2016
No1 Lounge, North Terminal
5 out of 5
Far too expensive. Poor value for money.
Mr Maples, 10 Jun 2016
No1 Lounge, South Terminal
3 out of 5
It doesn't mention that you only get one complimentary meal (if you consider half of a muffin with a small poached egg as a meal ) when I asked if I could have another I was asked how many had I had and because her English wasn't the greatest it sounded abrupt but otherwise it was really nice experience
Mr Tarbie, 10 Jun 2016
No1 Lounge, South Terminal
5 out of 5
It was fine as usual however very very busy and difficult to find a seat. I wonder whether they restrict the number of spaces they sell as it seems to be getting more and more popular
Ms Whitlock, 10 Jun 2016
No1 Lounge, North Terminal
3 out of 5
Very nice -could have more staff at the bar at the time I visited .There was a queue
Mr Care, 09 Jun 2016
No1 Lounge, North Terminal
4 out of 5
Ordered a fish finger sandwiches on entry to lounge, but it never came, even after asking 2 more times
Mr Hills, 09 Jun 2016
No1 Lounge, North Terminal
2 out of 5
Very rude staff, menu has changed, split up the party I was travelling with due to the lounge saying there was no room in the lounge for 4 people, but when I went in the lounge with my very upset daughter there was lots of space. They do not cater for children to eat. Will not be going back
Mrs Knight, 09 Jun 2016
No1 Lounge, North Terminal
1 out of 5
The lounge was spacious and comfortable, with a fantastic view of the aircraft and runway. Food and drink was plentiful and tasty. Staff were working really hard to keep it in good clean order too, so kudos to them.
Mr Lindley, 08 Jun 2016
No1 Lounge, South Terminal
5 out of 5
YES
Mr Jackson, 08 Jun 2016
No1 Lounge, North Terminal
5 out of 5
Some bar staff were more interested in talking to each other than serving customers.More customer service training perhaps required for them?
Mrs Burns, 06 Jun 2016
No1 Lounge, South Terminal
5 out of 5
just dreadful. never again queuing ages for a tatty white wine, poor food choice and less peaceful than Burger King.
Mr Jones, 05 Jun 2016
No1 Lounge, North Terminal
1 out of 5
The facilities were good and was a nice way to start the holiday. However, there were too many children, why? We thiught this was an adults and mature teenagers lounge. Not noisy 5 year olds.....
Mr Foxwell, 05 Jun 2016
No1 Lounge, North Terminal
4 out of 5
The lounge was very busy. Tables needed clearing. Coffee machines needed replenishing. On the positive side the food was good and on the whole fair value for money.
Mrs Graham, 05 Jun 2016
No1 Lounge, North Terminal
4 out of 5
Yes thank you very helpful.
Mrs Wilson, 03 Jun 2016
No1 Lounge, South Terminal
5 out of 5
Everything exactly as described and planned. Lounge comfortable and peaceful making a relaxed start to our holiday
Mrs Leonard, 03 Jun 2016
No1 Lounge, South Terminal
5 out of 5
Very satisfactory
Mr Hollingsbee, 02 Jun 2016
No1 Lounge, North Terminal
5 out of 5
Very helpful
Ms Murray, 01 Jun 2016
No1 Lounge, South Terminal
5 out of 5
All good. Bit of a wait for Eggs Benedict and when arrived it was luke warm.
Mr Swap, 02 Jun 2016
No1 Lounge, South Terminal
4 out of 5
Staff very helpful and although the lounge was busy they still managed to keep it clean
Mrs Ellis, 31 May 2016
No1 Lounge, South Terminal
5 out of 5
The 3 hours you say you allow would never be that long as you do it by the flight time but you have to be at the gate long before that. You should either admit it's more like 2 or allow a bit longer
Mrs Nicholl, 31 May 2016
No1 Lounge, South Terminal
5 out of 5
Good early morning stop no rush
Mr Shears, 30 May 2016
No1 Lounge, North Terminal
4 out of 5
Good facilities, nice food, well laid out
Mr Temple, 24 May 2016
No1 Lounge, South Terminal
5 out of 5
yes everything was good
Mr Turner, 29 May 2016
No1 Lounge, North Terminal
5 out of 5
Yes great service
Mrs Solly, 30 May 2016
No1 Lounge, North Terminal
5 out of 5
Staff helpfull. Food potions small but nice. Very busy recommend allowing fewer people in at one time. As hard to find a seat.
Mr Cramb, 29 May 2016
No1 Lounge, North Terminal
3 out of 5
The staff were very helpful and yes everything was what we expected
Mrs Davis, 29 May 2016
No1 Lounge, South Terminal
5 out of 5
Not all staff were helpful
Mrs Smith, 28 May 2016
No1 Lounge, South Terminal
4 out of 5
Friendly, helpful staff and a good variety of refreshments.
Mrs Ames, 28 May 2016
No1 Lounge, South Terminal
5 out of 5
I had been in the no 1 lounge a few years ago and really enjoyed the experience but not this time , the food available apart from I choice from the menu the only other available food was apples and cake , we were very disappointed and will not be booking again
Mrs Pope, 24 May 2016
No1 Lounge, South Terminal
1 out of 5
Viewing reviews 1151 - 1200 of 1669