Holiday Extras customers who booked the No1 Lounge at Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 251 - 300 of 1669
We were very happy with our stay would definitely recommend
Mrs Williams, 27 May 2022
No1 Lounge, North Terminal
5 out of 5
Yes everything as you promised we had a lovely time all staff were great ????
Ms Sandall, 27 May 2022
No1 Lounge, North Terminal
5 out of 5
I felt we had been mugged, we were in No 1 lounge. It was not clean, tables not cleared, staff running around not knowing what to do. Lunch choice was dire curry, or salad, had to wait 10 minutes for the cheese to arrive and the napkins ( or should I say lack of) there was a blue paper roll on the salad counter, which in our house lives in the garage. I have pictures which I am going to send to CEO. £56 for a disgraceful experience.
Mrs Denton, 27 May 2022
The Gateway by easyJet & No1 Lounges North for 3 hours
1 out of 5
Everything went well, good choice of food and beer went down very well.
Mr Dunn, 26 May 2022
No1 Lounge, North Terminal
5 out of 5
Holiday extras were easy to use & book through. However I would not recommend the Gatwick number one lounge at north terminal. The food is nowhere near as nice or as hot as it was in the past. Plus you had to queue in a single line to get served at the bar. Not worth the money.
Miss Busby, 26 May 2022
No1 Lounge, North Terminal
3 out of 5
Booked parking at LGW North. Went smoothly and really happy with the service
Mrs Cairns, 25 May 2022
No1 Lounge, North Terminal
5 out of 5
Entering the lounge was very easy and efficient, the staff were very helpful.
Mrs Thompson, 25 May 2022
No1 Lounge, North Terminal
5 out of 5
Yep all was perfect
Mrs Cutts, 25 May 2022
No1 Lounge, North Terminal
5 out of 5
More info on why things took so long Should have been told Easyjet Lounge closed
Mr Murrell, 26 May 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
4 out of 5
We ended to having half an hour in the lounge for £160
Mr Mead, 25 May 2022
No1 Lounge, North Terminal
1 out of 5
Facilities were limited, no draught beers available , tables dirty and not cleaned, food selection poor
Mr Bennett, 24 May 2022
No1 Lounge, South Terminal
3 out of 5
The lounge was overbooked with no seats available without at least a 15min wait The hot drinks dispenser worked less the 20% of the time The breakfast service was laid out in a two tray set up with tepid and missing most choices danishes were stale All in all a most disappointing waste of my time and money
Mr Collins, 24 May 2022
No1 Lounge, North Terminal
1 out of 5
Firstly I was billed twice for this lounge, once on my credit card and once on my debit card so had the hassle of having to request a refund for one charge. Also, it wasn't the usual experience from a No 1 Lounge. Bar staff were efficient and friendly. However, usual table service was replaced with a buffet which was not great. Also lounge had a rather untidy and tatty feel
Mr Asbury, 23 May 2022
No1 Lounge, North Terminal
2 out of 5
Didn’t get to go in the lounge! Lounge was due open at 4 and when we turned up it was closed! Our gate opened at 5! Waited until 4:20 and lounge still wasn’t open so walked off and ate in restaurant! I have applied for a refund and still yet to get a response!
Miss Biggerstaff, 23 May 2022
No1 Lounge, North Terminal
1 out of 5
Went to wrong terminal for No 1 Lounge. Member of staff was very understanding and helpful. 10/10
Mr Alan, 22 May 2022
No1 Lounge, North Terminal
5 out of 5
A bit of a queue to get in as everyone was told to get to the airport early but lounges still didn't open until 4 a bit of queuing to get drinks but not too bad
Mrs Glazebrook, 22 May 2022
No1 Lounge, North Terminal
5 out of 5
Huge queue to get in, nowhere comfortable to sit, 2 out of 3 coffee machines not working… a bit grubby in places.
Mr Bailey, 22 May 2022
No1 Lounge, North Terminal
4 out of 5
Wasn't really worth the money unless your a big drinker of alcohol
Mrs Miller, 22 May 2022
No1 Lounge, North Terminal
3 out of 5
Used no1 lounge , north terminal, toilets not very clean, food not stocked, long queues for drinks. No management of staff. Generally not impressed and will not use again.
Mrs Morley, 22 May 2022
No1 Lounge, North Terminal
1 out of 5
Lounge was easy to find, but the main room was not very clean and the food selection was very poor and/ was not being replenished. Would think twice before we book the lounge again.
Mr Levoir, 21 May 2022
No1 Lounge, North Terminal
4 out of 5
A nice relaxed early morning whilst waiting for flight.
Mrs Rich, 20 May 2022
No1 Lounge, North Terminal
5 out of 5
It was very organised and the staff were helpful and friendly
Miss Franklin, 20 May 2022
No1 Lounge, South Terminal
5 out of 5
The lounge we normally use was closed so we had to change. We found this lounge to be very busy so therefore was having to wait for the food to be restock and also felt the lounge was dirty.
Mrs Burroughs, 21 May 2022
No1 Lounge, North Terminal
3 out of 5
Everything went very smoothly and to our complete satisfaction
Mrs Cooke, 19 May 2022
No1 Lounge, South Terminal
5 out of 5
The No1 Lounge at Gatwick North we have used many times, and previously found it to be a very pleasant experience, however this time it was not so good. The tables were left with used plates on for a long period of time and customers were having to clear the plates prior to being able to sit down at a table. The whole lounge did not look as clean as we would have expected. The food section on the hot food was empty for quite some time there seamed to be a timing problem changing over from the breakfast food to the lunchtime food. And getting a drink was not as pleasant as before as now it seams you need to cue at one section of the bar rather than being served at the part of the bar where you are stood or sat on a stool. All the above are minor issues but collectively, we felt they made the relaxing experience not what we were used too. Mark Robinson
Mr Mark, 19 May 2022
No1 Lounge, North Terminal
4 out of 5
We booked the lounge for the day we flew to Aruba. It was fine but very long queues for the bar. We rebooked for coming home as had to fly from Gatwick to Edinburgh. The lounge was overcrowded with hardly a seat to be had. Two hen parties were in and the bar queues were ridiculously long. Beans were dried to the pan and there was hardly a rasher of bacon left. The staff were helpful when asked but this should be checked regularly.
Mrs Hodge, 19 May 2022
No1 Lounge, North Terminal
1 out of 5
It was very organised and the staff were helpful and friendly
Miss Franklin, 19 May 2022
No1 Lounge, South Terminal
1 out of 5
Food and drink were good. The staff member that I interacted with was friendly and helpful, watching my belongings whilst I got something to eat and drink. The set up was good and I really enjoyed my visit, have booked again for my next one. One down side .. I thought the floor was very messy in places, looked as if there had been a spillage of crisps and bread and it remained there for the entire time I was there. This didn’t impact my stay but would be a recommended improvement.
Ms Rowley, 18 May 2022
No1 Lounge, North Terminal
5 out of 5
Luke warm scrambled egg, no draught beers. Unwillingness to chase up late special assistance.
Mrs Knight, 18 May 2022
No1 Lounge, South Terminal
1 out of 5
Good choice of food, staff were helpful. Our plane was delayed but because we booked the right cover we could stay in the lounge so we’ll worth it.
Mr Thompson, 17 May 2022
No1 Lounge, South Terminal
4 out of 5
Had to wait 40 minutes in a queue just to get into the No1 lounge. Could understand if this was midday but this was 4am
Mr Wright, 17 May 2022
No1 Lounge, North Terminal
4 out of 5
We didn't think it was very good value for money
Mrs Nicholas, 17 May 2022
No1 Lounge, South Terminal
2 out of 5
EasyJet Lounge was closed when we arrived at Gatwick told to go to No1 lounge which was exactly what we didn’t want.
Mr Greig, 17 May 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
The lounge was very clean and the good was constantly restocked.There was a very good choice of drinks.The staff were welcoming and effir.
Mr Glendinning, 16 May 2022
No1 Lounge, South Terminal
5 out of 5
We booked No1 lounge
Mr Bland, 16 May 2022
No1 Lounge, North Terminal
5 out of 5
We got there nice and early and was welcomed we had a good breakfast and a few drinks, it was a lovely start to our holiday
Mrs Smith, 16 May 2022
No1 Lounge, South Terminal
5 out of 5
Airport lounge idea of children's food was “there’s a bowl of crisps on the table” had to leave early and buy a meal deal
Miss Mundy, 13 May 2022
No1 Lounge, North Terminal
1 out of 5
Would say NOT TO BOOK THROUGH HOLIDAY EXTRAS. Originally booked the Aspire lounge. Checked booking day before holiday to find lounge cancelled. Then had to rebook No 1 lounge. Why didn’t Holiday Extras just transfer the booking?
Mr Fox, 12 May 2022
No1 Lounge, South Terminal
4 out of 5
Even though we booked the lounge for three hours before the flight, we were still only able to stay for less that two hours because of boarding, the service was not great and the 'hot' food was lukewarm at best , the area where you could have yogurt and fruit was not cleaned down and there wasn't an option to use clean spoons or wipe down with a wipe. I'm not sure that I would book again as felt it was very poor value for money.
Mrs Bevan, 11 May 2022
No1 Lounge, South Terminal
3 out of 5
This was not a good experience. I have visited the lounge before but this time it was what can only be described as "horrendous". There was a small selection of food none of which my Partner was able to eat as there was nothing to his taste. I totally understand that you cannot cater for everyone individually but more of a choice would have been nice rather than just what I describe as foreign food. On our prior visit there was a choice of sandwiches available but not this time. The bar service was absolutely terrible. After queuing for about 20 minutes i finally reached the bar only to be told that they had run out of Coke and Beer. It was not an ideal start to the holiday. The idea of booking the lounge is to be able to relax and be stress free prior to flying but this did not happen.
Mrs Long, 11 May 2022
No1 Lounge, North Terminal
1 out of 5
everything went smoothly
Mr Reid, 10 May 2022
No1 Lounge, North Terminal
5 out of 5
Booked Gatwick lounge with a 10% discount through you. Lovely start to our holiday, definitely recommend.
Mrs Brown, 09 May 2022
No1 Lounge, South Terminal
5 out of 5
Lounge not good value, no proper bacon, minute plates, crowded and a poor atmosphere although I would complement the staff who worked hard even though they were short handed
Mr Mckee, 09 May 2022
No1 Lounge, South Terminal
3 out of 5
The lounge is not like our last two visits. Short-staffed so long ques for the bar. Barman very abrupt Long wait for breakfast then slow to arrive. Bacon was more fat than bacon. No magazines No newspapers Will we use it again in September and December, probably not!! Very dissapointed.
Mr Millar, 09 May 2022
No1 Lounge, North Terminal
1 out of 5
Well firstly the staff in the lounge when asked if there was something wrong with the aircon informed us that if it was to hot then too move to another area of the lounge, however the lounge was very busy and a mother and child had occupied the whole of the sports lounge area to herself. I must say I have never been in a lounge with so many children running around. One of the main reasons I booked the lounge was to be away from the noise.
Mr Ahauke, 09 May 2022
No1 Lounge, South Terminal
1 out of 5
I’ve already written to you and have yet to receive a response, 2 weeks ago
Mr Purvis, 09 May 2022
No1 Lounge, South Terminal
1 out of 5
Lounge was very clean and airy. Good food inc a hot breakfast and fresh fruit salad and yoghurt , cereal etc all self service. Bar selection looked good although didn’t use. Did get fairly busy but enough space for everyone. People were being turned away who hadn’t booked. It was a Saturday morning. Could do with more toilets.
Mrs Ringer, 09 May 2022
No1 Lounge, South Terminal
5 out of 5
Food was poor and felt like a canteen. The library was nice a bit more like I would have expected from an airport lounge
Mr House, 08 May 2022
No1 Lounge, North Terminal
3 out of 5
Food selection was not good and the quality was terrible. Only cheese and biscuits edible. The bar had run out of gin and no lager on tap and only one bottle brand and this is 13:00 and barman said lager will run out soon. Next time I’ll spend my money in weatherspoons.
Mr Stone, 07 May 2022
No1 Lounge, North Terminal
1 out of 5
The staff were fine although didn’t seem to have any kind of management to make them replace food plates and clear tables quickly. The bar had a mile long queue, the food was basic and the tables were dirty
Mr/S Parker, 06 May 2022
No1 Lounge, North Terminal
1 out of 5
Viewing reviews 251 - 300 of 1669