Holiday Extras customers who booked the No1 Lounge at Gatwick North Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 201 - 250 of 1669
We paid £45 each and there was not hot breakfast
Mr Jones, 22 Jun 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
2 out of 5
Very good service, would definitely book again.
Mrs Cousins, 21 Jun 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
5 out of 5
It was busy and staff were replacing food as it was going but unfortunately there was only one young barman behind the bar and there was a constant queue back to the entrance and I felt sorry for the young barman who was coping on his own.
Mrs Kearley, 19 Jun 2022
No1 Lounge, North Terminal
4 out of 5
No the airport lounge was an hour delayed opening
Mrs Oxley, 19 Jun 2022
The Gateway by easyJet & No1 Lounges North for 3 hours
1 out of 5
We booked the No. One Lounge North at Gatwick - as we have done previously. Although the staff present were friendly and helpful there were not enough of them present to deal with the number of bookings. The queue for the bar drinks was ridiculous, the empty plates/tables were not cleared away and the food service/replenishment was sadly lacking. It was a very hot lounge and my request to turn on air conditioning was ignored by the young man I spoke to. The layout of the soft drinks section could have been better as they were hidden by the queues for tea/coffee. My wife went to the bar needlessly and queued for 10 minutes. All in all a disappointing visit compared with our previous experience of Gatwick North lounges.
Mrs Burchell, 18 Jun 2022
No1 Lounge, North Terminal
4 out of 5
The Lounge was filthy, tables smeared, slopped foods, crusty serving spoons, dusty and unclean. Sink basins blocked and dirty toilet seats, food choices and seating are limited. Only positive was not in the main airport
Ms Parry, 18 Jun 2022
No1 Lounge, South Terminal
2 out of 5
Very crowded lounge, could not find atable to sit at
Mrs Burke, 19 Jun 2022
No1 Lounge, South Terminal
1 out of 5
The lounge we booked was closed. We were sent to an alternative (No. 1?) which was overcrowded & noisy. Breakfast food had run out. Queued for 20 mins at the bar. Frankly a waste of £50.
Mr Lofts, 19 Jun 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
The lounge was very nice, but the food (breakfast) was poor. The bar service and the staff were very good.
Mr Parr, 17 Jun 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
5 out of 5
At 5 am the food was cold, short staffed, a total waste of money
Mrs Cowell, 17 Jun 2022
No1 Lounge, South Terminal
1 out of 5
We got to the airport early only to find they had a technical problem so the queues were really long. This was-departures not even security at this point. When we finally got through there was no time for duty free ,we dashed straight to the lounge.The time now was 2-35, our flight was 3-20. Could not believe there was also a queue in there with only one person serving to begin with. While I queued up for the drinks , my friend had to clear a table, because there wasn’t one that wasn’t full of crockery and glasses. So needless to say we were not very happy. We only had time for one quick drink and a quick bite to eat. I was very disappointed, we only had 20 minutes out of our 2 hour slot. I know The technical problem was not your fault. But we were really disappointed with the state of the lounge,and queue for the drinks.Me and my partner always book the lounge and have never had a problem with it. So you can imagine how I felt when I had recommended this to my friend. It was not a very pleasant experience for either of us.
Ms Charlton, 16 Jun 2022
No1 Lounge, North Terminal
2 out of 5
Food was cold not enough seating passengers lying on sofas so no one else can sit down it was more like a Saturday cattle market . Not relaxing at all.worse lounge I have ever started my holiday even see one of the staff scratching his bits did even wash his hands be carrying on service in Gatwick North no1 lounge
Mr Mcdermott, 16 Jun 2022
No1 Lounge, North Terminal
2 out of 5
Used this lounge in April and the variety of food was greater than in May when we used it for a second time. Loved it in April but would look at another lounge when we travel again as not impressed when it was busy in May
Mr Harney, 15 Jun 2022
No1 Lounge, North Terminal
3 out of 5
Very dissatisfied with Number 1 lounge, arrived atam to be met with very few clean tables dirty plates etc still uncollected. Que for the bar stretched around the length of the bar due to lack of staff Food was luke warm at best which was not very apetizing
Mr Corner, 15 Jun 2022
No1 Lounge, North Terminal
2 out of 5
This was our first time in this lounge We found the facilities were good and we enjoyed the bar and cooked breakfast. Just a shame there was no toast
Mr Gilbert, 14 Jun 2022
No1 Lounge, North Terminal
5 out of 5
We were delayed in checked in for 2 and half hours . so when we got to the lounge it was a very quick cup of coffee for my husband and myself , there was No food at all no sugar for our coffees, noticed dirty plates and glasses on every table .I do understand that everywhere is short staff but to pay £60 for a lounge just to have a coffee it's the most expensive coffee that we have had , then to see that there was no food we were very disappointed .
Mrs Greeves, 14 Jun 2022
No1 Lounge, South Terminal
1 out of 5
The lounge I booked was closed upon arrival so we were out in No.1 Lounge instead. It was absolutely packed due to this so the queues for food and drink were long, they were running out of drinks and there were few seats available. The Prosecco was room temperature so I had to ask for ice to put in it. The food choice was less than I expected but quality of food was ok.
Mrs Sippitt, 13 Jun 2022
The Gateway by easyJet & No1 Lounges North for 3 hours
4 out of 5
Relaxing start to holiday, good food and drink available
Mrs Coombes, 12 Jun 2022
No1 Lounge, North Terminal
5 out of 5
Yes to all your questions
Miss Lambert, 12 Jun 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
5 out of 5
pastries not very fresh. Quite busy , lots of kids and families.
Mr Zaimi, 12 Jun 2022
No1 Lounge, North Terminal
4 out of 5
Excellent lounge facilities
Mrs Battram, 11 Jun 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
5 out of 5
Staff helpful but very crowded
Mrs Stephenson, 11 Jun 2022
No1 Lounge, South Terminal
5 out of 5
No tables available, No hot food available. Was all cold. Was 20 mins ques at the bar. Very understaffed. Waste of money.
Mr Butler, 11 Jun 2022
No1 Lounge, North Terminal
1 out of 5
We loved using the app to change our booking last minute .. such a breeze. At twilight check I'm at the automotive we realised we had booked the wrong app.. a couple of clicks later we have changed from north to South terminal...all whislt getting the best price and peace of mind
Miss De-Zille, 10 Jun 2022
No1 Lounge, South Terminal
5 out of 5
Poor selection of food as we were at the end of breakfast so not much available. Very long wait at bar for drinks as not enough staff. Very crowded so had to really search for seating . Disappointed overall sadly
Mr Wilkinson, 10 Jun 2022
No1 Lounge, North Terminal
2 out of 5
When arrived at the lounge all food was empty and wine only available in red or white no salad or servings refilled and not very clean
Mrs Weston, 10 Jun 2022
No1 Lounge, North Terminal
2 out of 5
Bit of a queue on arriving at No 1 Lounge but no problem getting in as had booked. Good replenishment bit slow, but it was help yourself buffet & drinks at bar were served.
Mrs Cheal, 06 Jun 2022
No1 Lounge, North Terminal
5 out of 5
The lounge was as expected and was as good as promised. The facilities were excellent. The staff were helpful, efficient and professional.
Mr Wilson, 05 Jun 2022
No1 Lounge, South Terminal
5 out of 5
No glasses no clearance of tables food not replenished and generally poor service and quality of overall experience. Will not recommend or use again
Mr Wadsworth, 05 Jun 2022
No1 Lounge, North Terminal
1 out of 5
More resembled a slum. Worn out furniture, lack of seating. A poor start to our holiday
Mr Beresford, 05 Jun 2022
No1 Lounge, North Terminal
1 out of 5
All good
Mr Jardine, 04 Jun 2022
No1 Lounge, North Terminal
4 out of 5
When we got to the Lounge it was absolutely crowded. There must have been 20 to 25 people waiting for a drink. Very little food as the staff couldn't cope with all the customers. Really not good enough. The staff worked v hard. It was busy because some of the other lounges were closed.
Mrs Sherlock, 03 Jun 2022
No1 Lounge, North Terminal
3 out of 5
The lounge itself was ok. There were a lot of tables that were blocked off or reserved ???? The food was again, ok, but they were very short staffed. There was quite a wait for items to be replenished and quite a queue for the tea/drink and hot food area. It was nice to be in an actual lounge area, but they need more staff, as it didn't run as well as it could have.
Mrs Bloye, 02 Jun 2022
No1 Lounge, North Terminal
4 out of 5
Far too many people booked. Queued for about 15 mins when they opened because staff were taking payments from people who hadn’t booked despite a long queue of people who had booked. Coffee was undrinkable. Lighting had an electrical fault and was flickering. Generally very poor. Positives: the bacon was ok
Ms Watkins, 02 Jun 2022
No1 Lounge, North Terminal
1 out of 5
Tables were not cleared quickly enough, draught beer was off,
Mr Morrison, 01 Jun 2022
No1 Lounge, North Terminal
2 out of 5
Was comfortable, but lack of choice. Last visit was much more inviting.
Mrs Sullivan, 31 May 2022
No1 Lounge, North Terminal
4 out of 5
Not a good experience on this occasion . Hardly any food left and what was there was dry z one of the coffee machine was not working .children making to Much noice when people are trying to relax prior to a flight , untidy due to the volume of people . Always book a lounge but felt not worth it this time the main departure area looked better
Mrs Davies, 01 Jun 2022
No1 Lounge, North Terminal
2 out of 5
All easy to book and had no problems. The lounge was comfortable food not bad . Will use again
Mrs Marshall, 30 May 2022
No1 Lounge, North Terminal
5 out of 5
Yes, as always, all went well
Mr Gibson, 31 May 2022
No1 Lounge, South Terminal
5 out of 5
Unfortunately took longer to get through security n because of assistance they came to get us we only had 15 minutes of use ???? bit disappointing of selection but managed a coffee n fruit very busy not enough seats
Mrs Abbott, 30 May 2022
No1 Lounge, North Terminal
4 out of 5
On first entry, everything was fine. Within an hour, however, there was a long line of customers waiting at the bar to get a drink! At one stage it took 20 minutes before I reached the head of the queue. Not good enough when there is limited time before a flight.
Mr Ryder, 30 May 2022
No1 Lounge, North Terminal
3 out of 5
Extremely busy. Only one person serving at the bar causing long queues.
Mrs Milward, 30 May 2022
No1 Lounge, South Terminal
3 out of 5
I have sent a complaint form in on the 13th May that still has not been responded to
Mrs Hand, 30 May 2022
No1 Lounge, North Terminal
1 out of 5
The lounge was very nice however the food choice was limited. We had had a bigger choice at other lounges.
Mr Brightman, 29 May 2022
No1 Lounge, South Terminal
4 out of 5
Limited food available on the day, no bacon also quality of available food was poor
Mr Park, 30 May 2022
No1 Lounge, South Terminal
3 out of 5
Firstly we arrived at designated time, to find initially no where to sit all vacant tables had dirty surfaces and plates and glasses strewn all over them Constant la k of staff so long question to get drinks. Food quality was pretty poor snd didn't feel the £132 pounds paid for 4 people was value for money!
Mr Corner, 29 May 2022
No1 Lounge, North Terminal
2 out of 5
First thing to do , is to actually open the lounge that we booked . Sent to another lounge and queued 20 mins to get in then queued 30 for a drink and the food came out and was gone in seconds . Disgusting
Mr Denny, 29 May 2022
The Gateway by easyJet & No1 Lounges North for 2 hours
1 out of 5
Hotel with parking was great and airport lounge just rounded off the start of our holiday and was perfect
Mrs Garriock, 28 May 2022
No1 Lounge, North Terminal
5 out of 5
Arrived at the airport lounge early on May 9th. Obviously the lounge is very understaffed and I actually was helping to clear tables myself. What staff you did have were running around like headless chickens trying to keep up but with the volume of customers in the lounge this simply wasn't possible. The staff who were working were all very helpful and one lady in particular called Jackie (do not remember her last name but she was a mature woman and not a young person) went overboard to help us. This was my 60th birthday and honeymoon holiday vacation so was so disappointed with how it started. I have visited the lounge in Stanstead previously and could not fault however, this first visit to the lounge in Gatwick has now deterred me from booking again on our next holiday in August
Mr Betts, 28 May 2022
No1 Lounge, North Terminal
5 out of 5
We received a warm welcome on arrival. Good selection of food and drink. Clean and staff were prompt to clear plates. Friendly and pleasant staff. Only criticism: bacon wasn’t very hot.
Mrs Matthews, 27 May 2022
No1 Lounge, South Terminal
5 out of 5
Viewing reviews 201 - 250 of 1669