Holiday Extras customers who booked the No1 Lounge at Gatwick South Terminal were asked if they would like to leave a rating and also any comments or feedback. Have a little read to get a picture of their experience.
Viewing reviews 251 - 300 of 749
Excellent service,staff friendly and polite would recommend to all family and friends.
Mr Bennett, 16 Sep 2017
No1 Lounge, South Terminal
5 out of 5
I was not delighted to be sharing a banquette by the window with a badly dressed shoeless yob lying full length with his feet alongside me.
Mr Lavery, 15 Sep 2017
No1 Lounge, South Terminal
4 out of 5
The staff were helpful, however we were not told about the range of breakfasts available from the kitchen.
Mr Scott, 10 Sep 2017
No1 Lounge, South Terminal
5 out of 5
All was great, staff friendly and informative, happy to help. As I was travelling alone it felt relaxed and also I could leave my carry-on bag where I was seated and get a refill of beverage and food without having to juggle.
Mrs Pointer, 09 Sep 2017
No1 Lounge, South Terminal
5 out of 5
The staff were very helpful, the food was excellent, and a large assortment of drinks to choose from. A wonderful retreat to escape from the hubbub of the main airport lounge.
Mrs Jackman, 08 Sep 2017
No1 Lounge, South Terminal
5 out of 5
yes we had an enjoyable wait for our departure. Food, service and staff were all great. Nice to sit in comfortable seating.
Mr Brownlie, 07 Sep 2017
No1 Lounge, South Terminal
5 out of 5
Fir the staff to explain how thingswork in the lounges . Not just let you walk in unaware of what you can access
Mrs Harris, 05 Sep 2017
No1 Lounge, South Terminal
4 out of 5
Nicely laid out and decor. Most large seating spaces reserved but a kind member of staff let our family sit down. There was 4 of us, so imagine they hold back tables for larger groups.Dissapointed with food, snacks this time and the coke didn't taste of coke at all. Mentioned this to staff but didn't improve. Small hot meals although tasty. If you're a drinker then probably worth the money. I basically paid for a seat, small bowl of Morocan chicken and cous cous and a coffee for £25. I've always used lounges but this time was lacking in snacks. Only saw nuts and brownies/flap Jack. Soup had run out. My husband had the ploughmans, wish I'd taken a picture as it was the smallest portions ever. Bread looked like it was from a sliced loaf and had been hanging around all day. Used lounges for years but dissapointed this time.
Miss Allen, 03 Sep 2017
No1 Lounge, South Terminal
1 out of 5
It was a very busy period but the staff were very apologetic and attentive. Very pleased with this lounge
Miss Wellard, 03 Sep 2017
No1 Lounge, South Terminal
5 out of 5
One member of staff in the lounge was very rude and stressed out but unfortunately I did not get her name. This was due to the lounge being very busy and not enough seating areas for the customers. I felt the menu was not great value either for the money.
Mr Edwards, 03 Sep 2017
No1 Lounge, South Terminal
2 out of 5
Limited seating available in lounge, soft drinks of very poor quality, watery, not sorted when reported. Food menu very poor, ploughmans lunch consisted of one slice of bread and a piece of cheese with two pieces of apple and a little piece of celery & some pickle (photo available), unbelievable for the £30/head premium price tag. Not worth the money at all, I've been in far better lounges at a cheaper price.
Mr Duckett, 29 Aug 2017
No1 Lounge, South Terminal
1 out of 5
Great relaxing start to our family holiday to Orlando. With nice views of the airport from the lounge area. Can highly recommend.
Mr Tahsin, 27 Aug 2017
No1 Lounge, South Terminal
4 out of 5
Staff very helpful, but not enough seating in the lounge as a family of 5 with a disabled child it took some time for seating to be found. We use the lounge on a very regular basis so when we were in the lounge in June I spoke with a staff member asking if possible could we request a table be reserved which they said that was not possible but would take note and try and meet our needs.I also rang and spoke with someone in holiday extras and they said they will email my request to no. 1 lounge but staff said they did not receive anything. Plus when we at the lounge they were tables with reserved plaques on them when we questioned this we we told they are reserved to larger groups which we presumed we were.
Mrs Saunders, 27 Aug 2017
No1 Lounge, South Terminal
3 out of 5
It was very busy and some of the staff were friendly (bar staff) the rest were awful. They didn't care, were rude, grumpy and unhelpful.
Miss Bourke, 27 Aug 2017
No1 Lounge, South Terminal
1 out of 5
No problems, staff friendly and helpful, but hot food service a little on slow side, likely because lounge was quite busy
Mr Munro, 15 Aug 2017
No1 Lounge, South Terminal
4 out of 5
An excellent service the ideal way to start your flight, first class service throughout.
Mr Garwood, 14 Aug 2017
No1 Lounge, South Terminal
5 out of 5
Everything was fine, no problems. Enough breakfast options, comfortable seating.
Mrs Courtney, 14 Aug 2017
No1 Lounge, South Terminal
5 out of 5
I thought the experience was very disorganised, not enough free spaces for the family to enjoy relaxing time.... Food was cold and took approx mins just for bacon rolls. - not impressed!!
Ms Mills, 12 Aug 2017
No1 Lounge, South Terminal
4 out of 5
Yes all of above
Mr Myrie, 11 Aug 2017
No1 Lounge, South Terminal
5 out of 5
Everything was fine. We are now choosing to use a lounge when we travel as it is so much more relaxing with choice of food and drink included which makes it good value.
Ms Suckling, 11 Aug 2017
No1 Lounge, South Terminal
5 out of 5
To busy in the lounge area. Didn't have a seat formins. Not clear on what the procedure was to order food at the bar. I think having menu's on all the tables would give a clearer instruction.
Mr Bolton, 09 Aug 2017
No1 Lounge, South Terminal
3 out of 5
Lovely place to relax before our flight..
Mrs Phillipps, 07 Aug 2017
No1 Lounge, South Terminal
5 out of 5
Was excellent
Mr Imrie, 06 Aug 2017
No1 Lounge, South Terminal
5 out of 5
Having access to a lounge away from the hustle and bustle of the main airport is a welcome retreat, particularly when you are just about to undertake a long haul flight. I would highly recommend it to anyone. Mr & Mrs Gairns
Mrs Gairns, 04 Aug 2017
No1 Lounge, South Terminal
5 out of 5
When we arrived there was very limited seating and we had to sit on stools which as you can imagine that's not ideal for eating, having said that a staff member came over as he could see we was not comfortable and manage to get us a table seat So it a big thumbs up to all the staff , service was very good We use no.1 lounge every time we travel and will recommend it all
Mr Saunders, 29 Jul 2017
No1 Lounge, South Terminal
4 out of 5
Everything all ok
Mr Wiggett, 28 Jul 2017
No1 Lounge, South Terminal
5 out of 5
Everything was exactly what we expected
Mrs Ogden, 24 Jul 2017
No1 Lounge, South Terminal
5 out of 5
We paid £30 each up front, whilst we queued to get in, People in front of us only had to pay £15 each. Wasn't that special.
Mrs Murphy, 24 Jul 2017
No1 Lounge, South Terminal
1 out of 5
Yes, yes and yes - thank you
Mrs Broad, 19 Jul 2017
No1 Lounge, South Terminal
5 out of 5
Yes to all. It was a little bit cramped though for the number of people there whilst we were using the facility.
Mr Price, 18 Jul 2017
No1 Lounge, South Terminal
4 out of 5
Everything very good
Mr Chandler, 17 Jul 2017
No1 Lounge, South Terminal
5 out of 5
Vista was good. Could have done with more than one person serving.
Mr Short, 17 Jul 2017
No1 Lounge, South Terminal
4 out of 5
Filthy with food all over the floor, lack of cutlery and unhelpful staff plus screaming children running around
Mrs Sabbaghi, 18 Jul 2017
No1 Lounge, South Terminal
1 out of 5
Long queues even though I'd booked and tables were unclean and uncleared. Toilets were in a terrible state too.
Miss Bywater, 15 Jul 2017
No1 Lounge, South Terminal
3 out of 5
All staff was helpful
Miss Rodden, 14 Jul 2017
No1 Lounge, South Terminal
5 out of 5
No asked for a fish finger sandwich it was cold took it back and told staff thay said nothing and never got another one or apology
Mr Langridge, 14 Jul 2017
No1 Lounge, South Terminal
1 out of 5
not as good value as Aspire Lounge North Termonal
Mr Nelms, 13 Jul 2017
No1 Lounge, South Terminal
4 out of 5
Everything went smoothly I just didn't feel that the lounge justified the price. It was busy and I saw a few people arrive who couldn't find somewhere to sit. I'd use it again but only if cheaper.
Ms Agius, 11 Jul 2017
No1 Lounge, South Terminal
2 out of 5
Staff i found rude and unhelpful.
Mr Pinder, 12 Jul 2017
No1 Lounge, South Terminal
1 out of 5
Service is great staff friendly
Mr Kitchener, 10 Jul 2017
No1 Lounge, South Terminal
5 out of 5
When we arrived the lounge was very busy because there had been some delays due to bad weather. We were treated with the utmost courtesy by staff who found us somewhere to sit. All staff were friendly and helpful.
Mrs Burslem, 07 Jul 2017
No1 Lounge, South Terminal
5 out of 5
the toilets had not been properly cleaned in several weeks . dust etc on all ledges
Mr O'neill, 07 Jul 2017
No1 Lounge, South Terminal
1 out of 5
Just the start we were looking for at the start of our holiday
Mr Powell, 05 Jul 2017
No1 Lounge, South Terminal
5 out of 5
Everything went really smoothly and would definately do it again.
Mrs Barton, 30 Jun 2017
No1 Lounge, South Terminal
5 out of 5
Great facilities - very helpful staff. High quality food. Well worth booking in advance as people trying to get in on the day found it was full.
Mrs Gallagher, 30 Jun 2017
No1 Lounge, South Terminal
5 out of 5
Maybe more Gluten free food options.
Mr Heaver, 28 Jun 2017
No1 Lounge, South Terminal
5 out of 5
All good
Mrs Hucker, 28 Jun 2017
No1 Lounge, South Terminal
5 out of 5
All fine
Mr Stroh, 27 Jun 2017
No1 Lounge, South Terminal
5 out of 5
Everything was good!
Mrs Roberts, 27 Jun 2017
No1 Lounge, South Terminal
4 out of 5
I felt it was a little disjointed, especially as it was particularly busy when I was there. Staff were ok but not particularly friendly.
Mr Mcgowan, 28 Jun 2017
No1 Lounge, South Terminal
4 out of 5
Viewing reviews 251 - 300 of 749