Terms and conditions - airport hotels

Hotel bookings

Our Standard Terms and Conditions apply to hotel bookings. Other conditions that apply specifically to our hotel bookings are listed on this page.

  • All hotel star ratings in Holiday Extras literature are Holiday Extras' own ratings. When giving our rating we consider feedback we have received from our customers and from our own regular visits to the hotels. We also assess the suitability of the hotel for the purpose it is being used for. Our ratings will not always be the same as other nationally recognised schemes.
  • Directions and contact details: Please make sure you have directions to your airport hotel and the hotel's telephone number. This information is included on your customer confirmation. We recommend you use them in conjunction with an up-to-date road atlas.
  • Transfers: Transfers to and from the airport are included in the Holiday Extras price within scheduled times (not always 24hrs), unless otherwise stated. Please check the transfer details when you get your confirmation to ensure they are suitable for your flight times. 
NOTE: Port hotels and London hotels do not include any transfers.
  • Disabled facilities: Where special facilities are provided, transfer and parking arrangements may not be suitable and rooms are available on a request basis only.
  • Overnight parking for customers booking room-only: Check the parking details when booking as not all hotels allow free overnight parking.
  • Standard rooms: Facilities differ at each hotel, please ensure the room you are booking has the facilities you require before confirming your booking.
  • Breakfast: Your confirmation will tell you if breakfast is included in the reservation. Where breakfast is included please check the times it is. No refund is given for unused breakfast.
  • Leisure facilities: Where hotels have leisure facilities there may be charges levied and restrictions put on child access. If you want to use the facilities check the detail before confirming your booking.
  • Wake-up calls: As hotels do not take responsibility for alarm calls we suggest you take a travel alarm. If you miss a flight the hotel will not accept responsibility.

Hotel booking cancellation, amendments and refunds

  • - No refund is made for cancellation of hotel bookings within 24 hours of the stay date or afterwards. Holiday Extras offers a cancellation waiver policy when making a booking.
  • - An administration fee of £19.95 per room per night applies to all other hotel cancellations and to amendments where the result is a reduction in the number of rooms or nights originally booked.
  • - All cancellations and amendments must be made through Holiday Extras and are subject to our conditions.

Cancellation, amendments and refunds: If you need to cancel or amend a booking follow this link; contact us online here or call 0871 360 2749* Please note: *Calls cost 11p per minute plus your phone company's access charge. Calls from mobiles and other numbers may vary.

Our customers' thoughts

“Excellent - everything worked as planned, easy and cost effective. 3rd time I have used your service - no problems at anytime. Thanks for making the start and end of my holiday a pleasure.”
Mr Parsons

"A fantastic and hassle free start and end to our holiday - thank you!"
Mr Newman

"I have already sent an e-mail to your head office in Ashford, Kent thanking you for a really professional service. We will not hesitate to use you again. What we paid for is what we got without any hidden extras. Many thanks."
Mr Wildish

"From booking the hotel with parking to been picked back up at the terminal and returning to the hotel for our car not one problem everything ran very smoothly. I will be using you again when I next go on holiday in November. "
Mrs Robinson