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Our Kent-based support team are friendly, knowledgeable and ready to help with a new or existing booking.

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Protect your booking from cancellation charges

Family holiday

You can change the dates, times and details of a standard booking with us any time up until 24 hours before the day you travel. So, if you fly on the 28th, for example, the latest you can cancel is 23:59 on the 26th. Just follow the link in the confirmation email we sent you or give us a call if you want to change your booking. If you paid by PayPal, you will need to cancel online.

If you cancel, you will be refunded what you’ve paid, less our cancellation fee, which is £10.50 for a parking booking or £19.95 for a hotel booking, including ones that offer parking, unless you added a cancellation waiver. With this waiver added to your package, we’ll refund you the full amount, but it must be added to the package at the time you booked. If you need to cancel any package for any reason that is beyond our control, then our cancellation fees will apply.

Many of our special offers and reduced-rate packages cannot be changed or cancelled. As such, we can’t give you a refund for these packages.