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What is End Supplier Failure Cover?

In a nutshell, End Supplier failure cover insures you against losing any money, should your hotel or travel company go bankrupt before or during the course of your holiday.

Why though, is End supplier failure cover such an important part of a holiday insurance policy? After all, doesn't the ATOL protection scheme already entitle you to the same cover for free?

The answer lies in the fact that while the Civil Aviation's ATOL protection scheme does provide cover for end supplier failure, this is only the case for travellers who have booked package holidays. If you have booked travel and accommodation independently, you have absolutely no protection...hence the need for travel insurance with End Supplier Failure cover.

Holiday Extras End Supplier Failure Cover

Holiday Extras End Supplier Failure cover protects travellers against the insolvency of hotel and travel companies up to £5,000 per person. If the failure occurs before you leave, we will refund the lost ticket money, and if failure occurs during the trip, we will cover for an equivalent return ticket to get you safely back home.

What am I covered for?

Here's a breakdown of exactly what you are covered for, and under which circumstances:

What is covered:

  • Non-refundable travel and accommodation sums paid in advance, not forming part of an inclusive holiday.
  • Extra pro-rata costs you have to pay to replace the failed arrangements, to a similar standard to that which was originally booked.
  • If curtailment is unavoidable, the cost of return transport to your home country will be reimbursed, equal to the value of the travel arrangements already booked.

What isn't covered:

  • Travel or accommodation not booked within the UK, Channel Islands, Isle of Man or Ireland prior to departure.
  • The financial failure of any travel or accommodation provider, when the threat of insolvency was known prior to booking the travel insurance.
  • Anything that is recoverable elsewhere by other means.

Scheduled Airline failure

What is scheduled airline failure?

This is when the airline you were booked to fly with, becomes bankrupt before your journey. In this instance, you could potentially be left stranded in a foreign country, with the prospect of having to fork out for another plane ticket to get home.

Scheduled airline failure insurance

This is covered under End Supplier failure travel insurance and means that should the airline you were scheduled to fly with go bankrupt before your journey, the insurer will provide for a refund.

Making a Claim

If you ever find that you need to use your end supplier failure insurance, the first thing to do is to contact us as the insurers. We will be able to provide you with help and advice as to what replacement services to use in your situation. Once we have agreed to the best replacement options for your situation, you can go ahead and book these - safe in the knowledge that you will be reimbursed for the extra expense.

To receive your cover, you will need to fill out and send off a claims form, within 28 days of your return to the UK. To obtain a claims form for End Supplier Failure, visit

Policy Excess

Most insurers require a certain amount to be paid for a claim to be considered: this is called the policy excess. The excess on Holiday Extras policies range from around £75-£100, with many sections of our cover requiring no excess at all. If you would prefer to avoid paying the excess for all of the sections of cover, we suggest adding the excess waiver to your policy.